PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shoprite and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shoprite
2.6
Kroger
2.5
Shoprite
Kroger

Shoprite and Kroger Overview

Total reviews 696 1239
Company responses 0 0
Issues resolved 1 4

Shoprite and Kroger Consumer Ratings

Rank
38 out of 355 in Supermarkets and Malls category
73 out of 413 in Food Stores category
Customer service
51 in category
73 in category
Price Affordability
26 in category
67 in category
Discounts and Special Offers
17 in category
38 in category
Website
33 in category
65 in category

Shoprite and Kroger Rating Details

Customer service
1.8 (227 reviews)
2 (487 reviews)
Reviewer's quote

...Bad Customer Service. Do not shop online with Shoprite you will regret. Very disrespectful Management..

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...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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Price Affordability
3.2 (197 reviews)
2.8 (405 reviews)
Reviewer's quote

cI complained more often than not when you think your getting sale price or digital your not check check receipt when you go home..

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Had a product that was on sale and rang up at full price. When I questioned it the clerk said it was tax on it! People were in line because there were only a few registers open on a Friday late afternoon so I didnt want to waste their time. I will never darken their doors again! This has happened...

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Discounts and Special Offers
3 (193 reviews)
2.8 (417 reviews)
Reviewer's quote

...In the mean time, I am not able to avail of all the coupons and discounts available to me. No one can seem to help!..

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...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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Website
2.7 (192 reviews)
2.6 (402 reviews)
Reviewer's quote

...com, then spent an hour placing my online order because the website was so slow. Now it wont let me check out/pay for my items! This is very frustrating!!!!..

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...The coupons on their website are of low value, or for grocery pick up only. They also have a couple of new managers apparently. The old managers were friendly and would speak to me...

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Shoprite and Kroger Pros and Cons

Pros
  • Coupons and sales
  • Convenient
  • Close to home
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Customer service
  • Bad attitude
  • Unempathetic customer service
  • Customer service
  • Customer service skills
  • No management

Shoprite and Kroger Most Positive Reviews

Top rated reviews
5

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

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5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Having problems with ditital coupons

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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Shoprite and Kroger Most Critical Reviews

Lowest rated reviews
1

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

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1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

They had their security guard follow my mother and I around the store not once but the past weeks I've been in the store...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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Shoprite and Kroger Latest Reviews

Recent published reviews
3.8

I went to buy some Gala apples today at the Shrewsbury store. There were only about 12 apples to choose from. Only 2...

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1

Store where I shopped failed to keep popular items in stock and on shelf.
Swiched to HEB..prices better alwaus stocked

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No votes

On June 3, 2020 i contacted the Customer Care office to file a claim. the case, #282****, was referred to Charmaine H.....

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No votes

Good afternoon. My name is Amanda McBride and I am reaching out in response to a horrible experience I had at one of...

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