PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shoprite and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shoprite
Kroger

Shoprite and Kroger Overview

Total reviews 656 1219
Company responses 0 0
Issues resolved 1 4

Shoprite and Kroger Consumer Ratings

Rank
38 out of 349 in Supermarkets and Malls category
74 out of 409 in Food Stores category
Customer service
No votes
72 in category
Discounts and Special Offers
No votes
35 in category
Price Affordability
No votes
66 in category
Website
No votes
70 in category

Shoprite and Kroger Rating Details

Customer service
No votes
2 (478 reviews)
Reviewer's quote

...Customer service is terrible at Broadway//74Th St. Customers get yelled at by requesting plastic forks or spoons, even if they buy $10 salads, load up on yogurt, and spend nearly $100. It has been that way since spring...

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...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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Discounts and Special Offers
No votes
2.8 (409 reviews)
Reviewer's quote

Plus I was, at the same time able to pick out other interesting product offers that weren't on sale. Now, it takes me (about) 20-30 minutes to complete the same tasks. 2) I'm 75 years old and trying to integrate my cell phone into the Shoprite shopping only reminds me that I'm not as mentally...

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...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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Price Affordability
No votes
2.8 (396 reviews)
Reviewer's quote

...The price has been 10 for $1...

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...matter how many times I call, hang on phone, fill out complaints, leave my phone # for callback, ABSOLUTELY nothing is accomplished! My largest gripe beyond price gouging, pushing name brand, days wasted, expired food, reduction in sizes, allowing holding, expired tags, etc. is; their App, poor customer service, incorrect over...

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Website
No votes
2.6 (395 reviews)
Reviewer's quote

Since the Covid-19 outbreak, the website is all messed up! Its slow and crashes constantly. We are all trying to get a slot for pick up or delivery so that way we dont have to go out and risk getting sick! They need to fix the damn website now!! They need to be more organized at the stores so...

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...The coupons on their website are of low value, or for grocery pick up only. They also have a couple of new managers apparently. The old managers were friendly and would speak to me...

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Shoprite and Kroger Pros and Cons

Pros
  • Coupons and sales
  • Convenient
  • Close to home
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Customer service
  • Bad attitude
  • Rude snotty and cruel cashiers
  • Customer service
  • Customer service skills
  • No management

Shoprite and Kroger Most Positive Reviews

Top rated reviews
5

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

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5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Having problems with ditital coupons

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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Shoprite and Kroger Most Critical Reviews

Lowest rated reviews
1

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

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1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

They had their security guard follow my mother and I around the store not once but the past weeks I've been in the store...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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Shoprite and Kroger Latest Reviews

Recent published reviews
No votes

Cthere registers are wrong digitals are not going through and sale prices are not, and I believe people don't check...

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No votes

I have been doing in-store pick up of my items for months but today they charged me $4.95 pick up fee there was no...

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1.1

No one is ever available.

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No votes

N. Dillons in Newton, KS They locked the self serve register scanner so we could not complete our purchase and called...

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Shoprite and Kroger Products and Services

Most reviewed product and services
  • Shoprite Manager (74 reviews)
  • Shoprite Cashier (59 reviews)
  • Shoprite Coupon (25 reviews)
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)