PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Shoprite as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Kroger
2.5
Shoprite
Shoprite
2.6
Kroger
Shoprite

Kroger and Shoprite Overview

Total reviews 1240 696
Company responses 0 0
Issues resolved 4 1

Kroger and Shoprite Consumer Ratings

Rank
74 out of 415 in Food Stores category
37 out of 358 in Supermarkets and Malls category
Customer service
75 in category
52 in category
Discounts and Special Offers
42 in category
18 in category
Diversity of Products or Services
90 in category
41 in category
Price Affordability
70 in category
26 in category

Kroger and Shoprite Rating Details

Customer service
2 (488 reviews)
1.8 (227 reviews)
Reviewer's quote

...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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...Bad Customer Service. Do not shop online with Shoprite you will regret. Very disrespectful Management..

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Discounts and Special Offers
2.8 (417 reviews)
3 (193 reviews)
Reviewer's quote

...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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...In the mean time, I am not able to avail of all the coupons and discounts available to me. No one can seem to help!..

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Diversity of Products or Services
2.7 (413 reviews)
2.9 (185 reviews)
Reviewer's quote

Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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Bowl & basket products that took the place of shop rite products are inferior and often not available. Bowl & basket plain yogurt and pizza are no longer in stock along with other products. Store employees have no idea of the location of products and have and I dont care attitude...

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Price Affordability
2.8 (405 reviews)
3.2 (197 reviews)
Reviewer's quote

Had a product that was on sale and rang up at full price. When I questioned it the clerk said it was tax on it! People were in line because there were only a few registers open on a Friday late afternoon so I didnt want to waste their time. I will never darken their doors again! This has happened...

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cI complained more often than not when you think your getting sale price or digital your not check check receipt when you go home..

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Kroger and Shoprite Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Coupons and sales
  • Convenient
  • Close to home
Cons
  • Customer service
  • Customer service skills
  • No management
  • Customer service
  • Bad attitude
  • Unempathetic customer service

Kroger and Shoprite Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

Having problems with ditital coupons

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Kroger and Shoprite Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

They had their security guard follow my mother and I around the store not once but the past weeks I've been in the store...

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Kroger and Shoprite Latest Reviews

Recent published reviews
1.8

Still having trouble instead of the normal scan bag go screen when it opens it says
Kroger opening and then the circle go...

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3.8

I went to buy some Gala apples today at the Shrewsbury store. There were only about 12 apples to choose from. Only 2...

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1

Store where I shopped failed to keep popular items in stock and on shelf.
Swiched to HEB..prices better alwaus stocked

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No votes

On June 3, 2020 i contacted the Customer Care office to file a claim. the case, #282****, was referred to Charmaine H.....

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How would you compare Kroger vs Shoprite?

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#1734656
Customer service
Kroger hasn't employed someone who raped me.

Product or Service Quality
Similar food

I have something else to compare
I don't.
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Compare Companies

Kroger Shoprite
Rating* 2.5 2.6
Total reviews 1240 696
Company responses 0 0
Issues resolved 4 1