PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Shoprite as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Shoprite

Kroger and Shoprite Overview

Total reviews 1219 656
Company responses 0 0
Issues resolved 4 1

Kroger and Shoprite Consumer Ratings

Rank
74 out of 409 in Food Stores category
38 out of 349 in Supermarkets and Malls category
Customer service
75 in category
48 in category
Discounts and Special Offers
35 in category
20 in category
Diversity of Products or Services
89 in category
41 in category
Price Affordability
66 in category
27 in category

Kroger and Shoprite Rating Details

Customer service
2 (478 reviews)
1.8 (211 reviews)
Reviewer's quote

...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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...Customer service is terrible at Broadway//74Th St. Customers get yelled at by requesting plastic forks or spoons, even if they buy $10 salads, load up on yogurt, and spend nearly $100. It has been that way since spring...

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Discounts and Special Offers
2.8 (409 reviews)
3 (184 reviews)
Reviewer's quote

...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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Plus I was, at the same time able to pick out other interesting product offers that weren't on sale. Now, it takes me (about) 20-30 minutes to complete the same tasks. 2) I'm 75 years old and trying to integrate my cell phone into the Shoprite shopping only reminds me that I'm not as mentally...

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Diversity of Products or Services
2.7 (404 reviews)
2.9 (174 reviews)
Reviewer's quote

Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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...all other pasta products was 16oz. Since this is a Shop Rite brand, I feel that it was misrepresented. I called customer service 1-800-SHOPRITE three (3) times...

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Price Affordability
2.8 (396 reviews)
3.2 (181 reviews)
Reviewer's quote

...matter how many times I call, hang on phone, fill out complaints, leave my phone # for callback, ABSOLUTELY nothing is accomplished! My largest gripe beyond price gouging, pushing name brand, days wasted, expired food, reduction in sizes, allowing holding, expired tags, etc. is; their App, poor customer service, incorrect over...

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...The price has been 10 for $1...

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Kroger and Shoprite Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Coupons and sales
  • Convenient
  • Close to home
Cons
  • Customer service
  • Customer service skills
  • No management
  • Customer service
  • Bad attitude
  • Rude snotty and cruel cashiers

Kroger and Shoprite Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

Having problems with ditital coupons

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Kroger and Shoprite Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

They had their security guard follow my mother and I around the store not once but the past weeks I've been in the store...

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Kroger and Shoprite Latest Reviews

Recent published reviews
No votes

Oct 2020 got prescription filled at local pharmacy. Store 265 my dr sent in 3 fluconozole. Pharmacist said usuaaly dont...

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No votes

Cthere registers are wrong digitals are not going through and sale prices are not, and I believe people don't check...

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No votes

I have been doing in-store pick up of my items for months but today they charged me $4.95 pick up fee there was no...

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1.1

No one is ever available.

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Kroger and Shoprite Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)
  • Shoprite Manager (74 reviews)
  • Shoprite Cashier (59 reviews)
  • Shoprite Coupon (25 reviews)