PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Shoprite as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Shoprite

Kroger and Shoprite Overview

Total reviews 1207 634
Company responses 0 0
Issues resolved 4 1

Kroger and Shoprite Consumer Ratings

Rank
80 out of 401 in Food Stores category
32 out of 333 in Supermarkets and Malls category
Customer service
70 in category
46 in category
Discounts and Special Offers
34 in category
13 in category
Diversity of Products or Services
83 in category
36 in category
Website
64 in category
26 in category

Kroger and Shoprite Rating Details

Customer service
2 (471 reviews)
1.8 (204 reviews)
Reviewer's quote

...Talk about bad customer service..

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... which is one line because of Covid there should be sad someone or directing customers to the register she walked away line wasnt moving went to courtesy desk customer service lady was hiding out finally came over and asked me if I was sent over I said no the lady walked away she said you have to wait in that line went to manager who said I yo the line. Didnt even look to see what was going on ...

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Discounts and Special Offers
2.9 (403 reviews)
3.1 (180 reviews)
Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

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Plus I was, at the same time able to pick out other interesting product offers that weren't on sale. Now, it takes me (about) 20-30 minutes to complete the same tasks. 2) I'm 75 years old and trying to integrate my cell phone into the Shoprite shopping only reminds me that I'm not as mentally...

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Diversity of Products or Services
2.8 (398 reviews)
2.9 (168 reviews)
Reviewer's quote

What have you done with your normal products? Some of the kroger brands that my family have always depended on have changed to a poor substitute. The Kroger margarine (80% veg. oil) is now 53% veg oil and it's nasty...

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...all other pasta products was 16oz. Since this is a Shop Rite brand, I feel that it was misrepresented. I called customer service 1-800-SHOPRITE three (3) times...

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Website
2.6 (389 reviews)
2.8 (173 reviews)
Reviewer's quote

...The coupons on their website are of low value, or for grocery pick up only. They also have a couple of new managers apparently. The old managers were friendly and would speak to me...

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Since the Covid-19 outbreak, the website is all messed up! Its slow and crashes constantly. We are all trying to get a slot for pick up or delivery so that way we dont have to go out and risk getting sick! They need to fix the damn website now!! They need to be more organized at the stores so...

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Kroger and Shoprite Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Coupons and sales
  • Close to home
  • Sales
Cons
  • Customer service
  • Customer service skills
  • No management
  • Customer service
  • Bad attitude
  • Rude snotty and cruel cashiers

Kroger and Shoprite Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

Having problems with ditital coupons

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Kroger and Shoprite Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

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1

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

They had their security guard follow my mother and I around the store not once but the past weeks I've been in the store...

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Kroger and Shoprite Latest Reviews

Recent published reviews
4

I noticed every time I go to buy large eggs at Kroger, only to find out that I m getting small and medium sized eggs,...

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No votes

My name is peggy mokgotho today I went to shoprite metz and I have been helped by portia lewele front end cashier she...

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1

When I went to the pharmacy the tech. Kelly at Harpers point was rude and nasty. This is not the first time. I am at...

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No votes

I purchased a pepper at the Shop Rite in Deer Park, NY and when I cut it open the whole inside was bad and moldy. Its...

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Kroger and Shoprite Products and Services

Most reviewed product and services
  • Kroger Customer Care (135 reviews)
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Shoprite Manager (74 reviews)
  • Shoprite Customer Care (62 reviews)
  • Shoprite Cashier (58 reviews)