Kroger vs Shoprite: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Shoprite as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Kroger

2.6

Shoprite

2.8

Kroger

Shoprite

Kroger and Shoprite Overview

Total reviews

1116

490

Company responses

Issues resolved

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1116 reviews. It is 626 reviews more than Shoprite received since May 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kroger customer support team and Shoprite customer service.

Kroger and Shoprite Consumer Ratings

Rank

49 out of 720 in Food Stores category

14 out of 614 in Supermarkets and Malls category

Customer service

47 in category

38 in category

Discounts and Special Offers

30 in category

12 in category

Diversity of Products or Services

57 in category

13 in category

Kroger and Shoprite Rating Details

Customer service

2 (419 reviews)

1.9 (148 reviews)

Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

...Manager has terrible customer service and needs to be trained better..

Desteny

Discounts and Special Offers

2.9 (366 reviews)

3.2 (140 reviews)

Reviewer's quote

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

Every time I go to shop rite to buy an already cooked chicken..all they have are full chickens and all BBQ.. I do not eat full chickens..and I'm not a fan of BBQ..What happened to JUST the chicken breast rotisserie they are hardly available.. and if we MUST try the full chicken..what happened to...

Philip L

Diversity of Products or Services

2.8 (355 reviews)

3.1 (125 reviews)

Reviewer's quote

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

I watched a cake decorator at Shoprite in Enfield, CT who was not wearing gloves. She handled food with her hands without gloves. Uhhck!

PissedConsumer1627309

Kroger and Shoprite Pros and Cons

Pros

Near my home
Friendley and courtous
Prices

Sales
Vinnie great attitude richmond ave
Variety and the kindness of the rest of the employees

Cons

Customer service
Customer service skills
No management

Customer service
Bad attitude
Unacceptable

Kroger and Shoprite Most Positive Reviews

Top rated reviews

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Picked up a package of (two) Butcher Van Gourmet Chicken Cordon Bleu (boneless chicken breast with rib meat filled with...

Kroger and Shoprite Most Critical Reviews

Lowest rated reviews

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837

KROGER - 334
1980 Rio Hill Ce...

ShopRite from home delivery service states thdy will accept any kind of payment for groceries yet they wont take food...

Kroger and Shoprite Latest Reviews

Recent published reviews

I have been using this card for a little over a year. I use it alot for online purchases most the time of $5 and under....

Read all 1116 reviews

The new milk product is horrible. I threw away a whole gallon of milk . Why are you buying these products. Bowls and...

Read all 490 reviews

Kroger and Shoprite Products and Services

Most reviewed product and services

Kroger Manager (131 reviews)
Kroger Customer Care (127 reviews)
Kroger Cashier (70 reviews)

Shoprite Manager (67 reviews)
Shoprite Cashier (56 reviews)
Shoprite Customer Care (51 reviews)

How would you compare Kroger vs Shoprite?

Customer service

Product or Service Quality

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Anonymous Anonymous Aug 18 #1734656

Customer service
Kroger hasn't employed someone who raped me.

Product or Service Quality
Similar food

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I don't.

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