PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and ShopRite as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
2.7
ShopRite
2.8
Kroger
ShopRite

Kroger and ShopRite Overview

Total reviews 1632 1008
Company responses 0 0
Issues resolved 6 3

Kroger and ShopRite Consumer Ratings

Rank
68 out of 533 in Supermarkets and Malls category
60 out of 533 in Supermarkets and Malls category
Customer service
83 in category
99 in category
Diversity of Products or Services
84 in category
67 in category
Discounts and Special Offers
65 in category
55 in category
Product or Service Quality
75 in category
83 in category

Kroger and ShopRite Rating Details

Customer service
2
(666 reviews)
1.8
(348 reviews)
Reviewer's quote

...of that had to be manually adjusted and or credited back because the electronic coupon is a joke not just this time but every single time then when I called customer service, she dropped my call and on top of that nobody can get my Kroger plus card to work with an actual physical card, I have to use it on my...

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...I contacted customer service but got no reply..

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Diversity of Products or Services
2.8
(559 reviews)
3
(281 reviews)
Reviewer's quote

hi my biggest complaint is the prices placed by the products do not match what the register rings up when i check out. they always ring up higher. i know there is not enough help and clerks in the store...

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...Also they were out of products which I was notified by email but when they had the products never notified me. My mom repurchased the products then had to return it. After explaining everything she told me to bringj back the products...

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Discounts and Special Offers
2.8
(555 reviews)
3
(289 reviews)
Reviewer's quote

Having to buy x number of products to get discounts, not being able to get digital deals unless an iPhone is available. Dont approve of self checkout. With prices going up every other day I dont feel that I should have to check my self out!..

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...Likewise, he is always willing to make special orders and check for the availability of products. In fact, Kudos to the entire meat department as they always go above and beyond. If something is not available they order it and when I come to pick it up it is available...

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Product or Service Quality
2.4
(548 reviews)
2.3
(281 reviews)
Reviewer's quote

Today 3-3-2024 | went to the Kroger store 218 to send money and to buy some groceries but I decided to send money first so I went to customer service, there I saw the lady who've been rejected me many times, and I made a complaint about her rude attitude a longtime and can tell nobody took action...

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...If customer service wasn't busy I would've waited and reported her immediately. I am a professional Nurse, I work with A LOT of people and this was disgusting!!! Plus I worked in Bohack many years ago as a cashier and if I pulled this BS I'd be fired on the spot!!!..

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Kroger and ShopRite Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Close to home
  • I have used shop rite for almost 40 years exclusively
  • Good prices
Cons
  • Customer service
  • Poor service
  • Management
  • Customer service
  • Unempathetic customer service
  • Poor customer service today

Kroger and ShopRite Most Positive Reviews

Top rated reviews
5

I have been shopping the Kroger store in LaGrange, KY. for over ten years. Today I bought a head of lettuce and when I g...

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5

Having problems with ditital coupons

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5

Today my boyfriend and I were denied to purchase alcohol by the lady working at the u-scan. My boyfriend has an out of...

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5

why can't i but shoprite piecrust anymore? i use to but 25 boxes a month and they no longer carry it in the wharton...

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Kroger and ShopRite Most Critical Reviews

Lowest rated reviews
1

I have seen the cursing the insubordination the rude to customers and rude foul language to each other explicit...

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1

I ran out to pick up batteries that I needed immediately. When I got to Shop-Rite, I found there was a digital coupon...

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1

I had this card. I temporarily lost it and I found it while I was on the phone with the company. I told them that I...

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1

How as a customer for over 30 years , can shop rite set up their customers to have the utilize their price plus car ....

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Kroger and ShopRite Latest Reviews

Recent published reviews
1.4

Check out the receipt. All of that had to be manually adjusted and or credited back because the electronic coupon is a...

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4.4

I have been shopping at ShopRite for 34 years and I have just filled out a survey for the first time and at the end of t...

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No votes

Please go back to the paper or the printable Kroger coupons. The digital coupons are to difficult to deal with.

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No votes

You closed the waterbury ct store. Now you left us to the wolfs. Please come back. .and.do.it.as.soon as possible.

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