PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Save A Lot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Save A Lot

Kroger and Save A Lot Overview

Total reviews
1196
1017
Company responses
0
1
Issues resolved
4
5

Kroger and Save A Lot Consumer Ratings

Rank
77 out of 397 in Food Stores category
44 out of 397 in Food Stores category
Customer service
68 in category
41 in category
Discounts and Special Offers
33 in category
29 in category
Diversity of Products or Services
80 in category
69 in category
Price Affordability
65 in category
23 in category

Kroger and Save A Lot Rating Details

Customer service
2 (466 reviews)
2.3 (479 reviews)
Reviewer's quote

is; their App, poor customer service, incorrect over charges and constantly having to prove I have valid coupons. It's exhausting and instead of repeating my concern or showing that they're listening they try to put me on the defensive. I've visited and lived in other states where there's more...

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...I felt like she could have just taken me which would have been good customer service. I had to get out of line and get in a new line. Once I was in the new line she reopened Lane 3 and helped other customers...

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Discounts and Special Offers
2.9 (398 reviews)
3 (430 reviews)
Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

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...I told him there was a sign that read "Manager's Special" 6/$1. 00. He proceeded to the sign and informed me that there were two signs and he couldn't give me the benefit because there was also the right priced sign...

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Diversity of Products or Services
2.8 (394 reviews)
2.8 (408 reviews)
Reviewer's quote

Until recently the customer pick up orders were handled pretty well and products chosen. The last few weeks the pick up has been unsatisfactory. We are very good customers of Kroger for 25 years and spend between $600 and $700 every month...

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...But it has your name on it and on products. Look bad on you. I DO NOT have to shop there neither does my family they agree with me..

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Price Affordability
2.8 (385 reviews)
3.4 (443 reviews)
Reviewer's quote

Tell me how with things the way they are now that you can shrink the amount of food in a package ?(yes your brand) and still charge the same price. Wrong so wrong..

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The supervisor of the store in Golden road 5075 he is steal the money from us he put hight price to the product what going on with you company you are steal company to to the poor people..

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Kroger and Save A Lot Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Prices of most items
  • Prices of your products
  • Location
Cons
  • Customer service
  • Customer service skills
  • No management
  • Employee attitude
  • Poor planning by the management team of this location
  • Rude manager

Kroger and Save A Lot Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

A short while back I went to Save A Lot in Hot Springs, Arkansas to buy a couple of shank hams they had advertised @...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

white chedda rcrackers had black bugs at the bottom of the bag the expiration date was ok i am glad i did not give...

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Kroger and Save A Lot Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

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1

I bought several bags of broccoli fancy cut and every bag is nothing but stems, I mean 100%, its a joke that stores and...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

YO, THEY RAN OUT OF OATMEAL COOKIES. TA DONT MESS AROUND LIKE DAT

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Kroger and Save A Lot Latest Reviews

Recent published reviews
No votes

I ordered an heirloom tomato as an order pick up and was charged for $1.49 for a baby tomato that isnt an heirloom

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No votes

I've been shopping at my local Save a lots without a mask on since COVID-19 started. Today I got approached by an...

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1

Living in corporate area and forced to visit more than a dozen locations, I 'm appalled how customers are talked to and...

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1.4

The sales constantly advertise things the store never haves or even receive at the store at 420 South Pulaski in...

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Kroger and Save A Lot Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Customer Care (132 reviews)
  • Kroger Cashier (71 reviews)
  • Save A Lot Manager (135 reviews)
  • Save A Lot Customer Care (116 reviews)
  • Save A Lot Cashier (85 reviews)