PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
Kroger

Publix and Kroger Overview

Total reviews
955
1114
Company responses
0
0
Issues resolved
1
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1114 reviews. It is 159 reviews more than Publix received since Jan 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Publix customer support team and Kroger customer service.

Publix and Kroger Consumer Ratings

Rank
32 out of 720 in Food Stores category
49 out of 720 in Food Stores category
Customer service
27 in category
46 in category
Product or Service Quality
30 in category
38 in category
Price Affordability
83 in category
54 in category

According to consumer ratings and reviews, Publix ranks 17 points higher in the Food Stores category than Kroger. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 123 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Publix has a higher rating than Kroger. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 55% worse than other in category. Kroger however was rated 2.8 stars and it is 64% greater than other in category.

Publix and Kroger Rating Details

Customer service
2.4 (208 reviews)
2 (419 reviews)
Reviewer's quote

So I stopped at my not usual publix on old Peachtree Road on the way to pick up a cake card and champagne. All was find till I checked out. I insisted carrying the cake as it had writing on it and I wanted to make sure it didn’t smudge. I asked the cashier if someone could help me carry the...

Eva K

...Who told me to call Kroger customer service, which I did and I was extremely upset. And all the customer service lady ( hailey) could say was sorry for the inconvenience and that she would credit me $30. 00...

PAT S
Product or Service Quality
2.7 (181 reviews)
2.5 (339 reviews)
Reviewer's quote

it was not enough cashiers. shelves were empty bread over $3. Love Publix but not this time!!!!!

Rose L

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F
Price Affordability
2.4 (178 reviews)
2.8 (353 reviews)
Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D

Publix and Kroger Pros and Cons

Pros
  • Good service people
  • Friendly
  • Location
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Customer service
  • No management
  • Customer service skills

Publix and Kroger Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Publix and Kroger Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Publix and Kroger Latest Reviews

Recent published reviews
5

I ate 1 orange sherbet "pushem" and have been violently ill....nausea, diarrhea and bad stomach cramps. Have had these...

Read all 955 reviews
4.5

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day...

Read all 1114 reviews

Publix and Kroger Products and Services

Most reviewed product and services
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (39 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)