PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
Kroger

Publix and Kroger Overview

Total reviews
960
1126
Company responses
0
0
Issues resolved
1
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1126 reviews. It is 166 reviews more than Publix received since Jan 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Publix customer support team and Kroger customer service.

Publix and Kroger Consumer Ratings

Rank
39 out of 623 in Food Stores category
50 out of 623 in Food Stores category
Customer service
27 in category
46 in category
Product or Service Quality
27 in category
37 in category
Price Affordability
86 in category
57 in category

According to consumer ratings and reviews, Publix ranks 11 points higher in the Food Stores category than Kroger. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 123 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Publix has a higher rating than Kroger. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 57% worse than other in category. Kroger however was rated 2.8 stars and it is 62% greater than other in category.

Publix and Kroger Rating Details

Customer service
2.4 (212 reviews)
2 (422 reviews)
Reviewer's quote

...On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry...

Leslie W

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Product or Service Quality
2.7 (182 reviews)
2.5 (342 reviews)
Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

I was embarrassed to serve it,it was a mangled mess clearly not spiral sliced,extremely fatty,the shank end of the ham fell off , This mustve been missed by Quality Control I cant imagine you would want to serve your guys something that look like this, I am a regular customer and frequent your...

Davin
Price Affordability
2.4 (181 reviews)
2.8 (356 reviews)
Reviewer's quote

Some might call this bait and switch, what you want is out of stock so you will just buy something else at full price. Second, their deli department is third world at best, get used to limited prepared foods available between 11:00 AM and 2:00 PM. Further, their prices march upward at a rate that...

PissedConsumer1732348

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D

Publix and Kroger Pros and Cons

Pros
  • Good service people
  • Friendly
  • Location
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Customer service
  • Customer service skills
  • No management

Publix and Kroger Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Publix and Kroger Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Publix and Kroger Latest Reviews

Recent published reviews
3.4

At PUBLIX in the Dr. Phillips/Windermere stores, the meat is touch and cut incorrectly. Tied *** roasts are not a solid...

Read all 960 reviews

Daughter went to Kroger Marketplace 20355 Cypresswood Dr. In Cypress Texas 77433 to buy frozen dinners for my...

Read all 1126 reviews

Publix and Kroger Products and Services

Most reviewed product and services
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (40 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)