PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket
Kroger

Market Basket and Kroger Overview

Total reviews
88
1125
Company responses
0
0
Issues resolved
0
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1125 reviews. It is 1037 reviews more than Market Basket received since May 27, 2014.

Market Basket and Kroger Consumer Ratings

Rank
34 out of 622 in Food Stores category
49 out of 622 in Food Stores category
Product or Service Quality
46 in category
39 in category
Diversity of Products or Services
24 in category
56 in category
Customer service
59 in category
48 in category

According to consumer ratings and reviews, Market Basket ranks 15 points higher in the Food Stores category than Kroger. People gave Market Basket 2.4 stars for Product or Service Quality criterion in Food Stores category and it is 93 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2.5 stars for Product or Service Quality criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Market Basket has a higher rating than Kroger. Regarding Customer service criterion, consumers gave Market Basket 2 stars and it is 58% greater than other in category. Kroger however was rated 2 stars and it is 65% greater than other in category.

Market Basket and Kroger Rating Details

Product or Service Quality
2.4 (42 reviews)
2.5 (342 reviews)
Reviewer's quote

The price and quality of their food is not the best, Today i watched an employee eating grapes out of the bag as shelve. This is not the first time i have seen emply eating in front of the customers and to tell me you need to watch (!) old lady shopping. I spent over $250 weekly sometimes less and...

Roberta P

I was embarrassed to serve it,it was a mangled mess clearly not spiral sliced,extremely fatty,the shank end of the ham fell off , This mustve been missed by Quality Control I cant imagine you would want to serve your guys something that look like this, I am a regular customer and frequent your...

Davin
Diversity of Products or Services
3.2 (40 reviews)
2.8 (357 reviews)
Reviewer's quote

Overall will never go back to MB THEIR products are inferior to any other supermarkets and many customers are lower class of people. People fighting in parking lots over a space. Grepping food out of peoples hands i hope all their close down..

PissedConsumer792173

Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400. 00 in groceries from Kroger's and i selected the delivery service...

PAT S
Customer service
2 (39 reviews)
2 (422 reviews)
Reviewer's quote

...Now the customer service line is closed and I can’t get my vehicle..

Deantae

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

Market Basket and Kroger Pros and Cons

Pros
  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly
  • Customer service
  • Customer service skills
  • No management

Market Basket and Kroger Most Positive Reviews

Top rated reviews
5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Market Basket and Kroger Most Critical Reviews

Lowest rated reviews
1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Market Basket and Kroger Latest Reviews

Recent published reviews

I bought 4 loafs of seeded MB rye bread and all the bread had large holes in almost every slice, looks like mice got at...

Read all 88 reviews
2.6

I purchased a gift card from Kroger on Oakwood Ave in Huntsville, Al. I was allowed to use the card a couple of times,...

Read all 1125 reviews

Market Basket and Kroger Products and Services

Most reviewed product and services
  • Market Basket Manager (7 reviews)
  • Market Basket Customer Care (6 reviews)
  • Market Basket Cashier (5 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)