PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Market Basket as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Market Basket

Kroger and Market Basket Overview

Total reviews
1196
108
Company responses
0
0
Issues resolved
4
0

Kroger and Market Basket Consumer Ratings

Rank
75 out of 396 in Food Stores category
41 out of 396 in Food Stores category
Customer service
68 in category
55 in category
Discounts and Special Offers
32 in category
14 in category
Diversity of Products or Services
79 in category
35 in category
Website
62 in category
61 in category

Kroger and Market Basket Rating Details

Customer service
2 (466 reviews)
2 (43 reviews)
Reviewer's quote

is; their App, poor customer service, incorrect over charges and constantly having to prove I have valid coupons. It's exhausting and instead of repeating my concern or showing that they're listening they try to put me on the defensive. I've visited and lived in other states where there's more...

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I think your customer service is excellent. As far as masks are concerned, MB should consider hours for thos who are not wearing a mask. Some can't because of health and many other reasons...

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Discounts and Special Offers
2.9 (398 reviews)
3.2 (37 reviews)
Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

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NO employee acknowledged us while in the store. NONE. We were LITERALLY walking by, and standing NEXT TO employees who acted as though we were not there. No "Hello, may I help you?" Nothing. Did they acknowledge the white folks who walked by? Yes. Even after we went to the register, the cashier...

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Diversity of Products or Services
2.8 (394 reviews)
3.2 (45 reviews)
Reviewer's quote

Until recently the customer pick up orders were handled pretty well and products chosen. The last few weeks the pick up has been unsatisfactory. We are very good customers of Kroger for 25 years and spend between $600 and $700 every month...

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...Market Basket has increased their prices From 5 cents to 30 cents on their brand name products. The shelves are stocked with mostly Market Basket products..

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Website
2.6 (385 reviews)
2.7 (41 reviews)
Reviewer's quote

...The coupons on their website are of low value, or for grocery pick up only. They also have a couple of new managers apparently. The old managers were friendly and would speak to me...

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The Market Basket website has no real mechanism for complaints. They say any complaints will be "ignored" (yes, that is the word they used), and to go talk with the store manager. I find this to be absolutely absurd! If I see the same bad practice in 3 different stores, I have to talk to 3...

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Kroger and Market Basket Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Convenience
  • Low pricing for some items
  • Unhappy with mangement
Cons
  • Customer service
  • Customer service skills
  • No management
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly

Kroger and Market Basket Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

Went to Market Basket #4 East gate plaza 288 Chelmsford St. Chelmsford, MA a couple of weeks ago and took some free...

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Kroger and Market Basket Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

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1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

Very bad service cashier was mean I complain to managers was rene he do no thing I give him cashier no He threw to trash

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Kroger and Market Basket Latest Reviews

Recent published reviews
No votes

I ordered an heirloom tomato as an order pick up and was charged for $1.49 for a baby tomato that isnt an heirloom

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1.5

Since Feb 2020.. Market Basket has increased their prices
From 5 cents to 30 cents on their brand name products..
The shel...

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1

Living in corporate area and forced to visit more than a dozen locations, I 'm appalled how customers are talked to and...

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4.6

I think your customer service is excellent. As far as masks are concerned, MB should consider hours for thos who are...

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Kroger and Market Basket Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Customer Care (132 reviews)
  • Kroger Cashier (71 reviews)
  • Market Basket Customer Care (9 reviews)
  • Market Basket Manager (8 reviews)
  • Market Basket Sanitary Conditions (6 reviews)