PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger Personal Finance and Money Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger Personal Finance
Money Network

Kroger Personal Finance and Money Network Overview

Total reviews 115 1216
Company responses 0 0
Issues resolved 3 7

Kroger Personal Finance and Money Network Consumer Ratings

Rank
313 out of 1883 in Financial Services category
376 out of 1883 in Financial Services category
Customer service
258 in category
275 in category
Reliability
192 in category
231 in category
Website
291 in category
312 in category
Product or Service Quality
233 in category
267 in category

Kroger Personal Finance and Money Network Rating Details

Customer service
1.3 (61 reviews)
1.2 (636 reviews)
Reviewer's quote

...I filed a dispute on the 26th and put it in till the 27th spoke to several customer service reps in regards to this I received the dispute. letter. I filled it out I faxed it and then contacted to find out they did not receive it I then in return faxed it again...

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...I can not get anywhere with customer service. I keep getting put on hold and then disconnected. I can not get a phone number to call someone else besides the customer service idiots..

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Reliability
1.3 (60 reviews)
1.2 (545 reviews)
Reviewer's quote

I have my Social Security Disability check deposited on 11/20/19 on the Kroger Pre-paid card. There was a letter sent from "Cardholder Services" .There was no phone number to verify where this was from and to confirm this was legitimate. They wanted me to fax copies of my driver's license and my...

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Money network is horrible through and through. They spy on their clients and try to alter bank statements to cover their mistakes. I made a purchase in Walmart.com and the Money Network was able to access the itemized items in my cart. Like lottery separating my total purchase into two separate...

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Website
1.5 (54 reviews)
1.4 (606 reviews)
Reviewer's quote

I called to transfer a simply amount from one card to another on their website. I got an error that said the last name does not match the name on the card. I called to see what last name it was registered too because the name on the card is generic and says "Loyal Customer"...

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...This place is a complete joke and I discourage anyone from ever using their services! Also the phone line was down for 2hrs and could not log into the website..

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Product or Service Quality
1.3 (54 reviews)
1.2 (513 reviews)
Reviewer's quote

...00 fees and when I would mistakenly locked myself out of my account the customer service agents were usually pretty friendly. Fast forward to August 25, 2018 and $213. 70 was stolen off of my debit card...

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Phone line does not transfer to customer service and this is an EMERGENCY!!!!!!!!..

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Kroger Personal Finance and Money Network Pros and Cons

Pros
  • I liked a debit card for online purchases
  • Card that i can load my paycheck on
  • That i could get an extra 5 cents off per gallon of gas
  • No pros all cons
  • Sad very sad
  • No good
Cons
  • Untrustworthy and incompetent
  • Theft of my money
  • How they placed a block on my card for no apparent reason
  • Terrible customer service
  • No stars money network sucks
  • Your company as a whole

Kroger Personal Finance and Money Network Most Positive Reviews

Top rated reviews
5

Have had it for years now and loved it, i only can have one downfall its $3.00 a month service fee...I dont know yet...

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5

Been using this service for acouple years never had a problem with it

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5

I have a check of the amount of $5.00 it was issue february 16,2016... But i was looking for some documents and came...

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5

A lady name mei helped me with my situation, she was very helpful and communicated with me in a well taken way.

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Kroger Personal Finance and Money Network Most Critical Reviews

Lowest rated reviews
1

I am trying to temporarily have my direct deposit routed to a KPFprepaid card. First I had to wait for the special card...

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1

I have been waiting 3 weeks for my card, then i ran out of checks and was told there is nothing they can do for me when...

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1

I have had a block on my personalized 1-2-3 Rewards "PREPAID" debit card since 2011. I was told that I needed to purcha...

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1

Saturday, I wrote a check that needed to be voided and faxed it in to them the same day to get the money back in my...

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Kroger Personal Finance and Money Network Latest Reviews

Recent published reviews
No votes

I have tried to have my tax return added to my Kroger prepaid card twice and both times nothing has ever happened and I...

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1

I was to receive a card in May and here we are in September and I STILL DO NOT HAVE A CARD. They keep taking fees out...

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1

I have my Social Security Disability check deposited on 11/20/19 on the Kroger Pre-paid card. There was a letter sent fr...

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1.4

I have had this account for almost a year and a half. I have to enter my username and password to be sent to a screen...

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Kroger Personal Finance and Money Network Products and Services

Most reviewed product and services
  • Kroger Personal Finance Customer Care (13 reviews)
  • Kroger Personal Finance Website (4 reviews)
  • Kroger Personal Finance Prepaid Card Activation (3 reviews)
  • Money Network Account (282 reviews)
  • Money Network Customer Care (174 reviews)
  • Money Network Prepaid Card (84 reviews)