PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nestle and Kraft Foods as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nestle
Kraft Foods

Nestle and Kraft Foods Overview

Total reviews
66
425
Company responses
0
0
Issues resolved
1
1

Kraft Foods was first mentioned on PissedConsumer on Nov 29, 2007 and since then this brand received 425 reviews. It is 359 reviews more than Nestle received since Jun 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Nestle customer support team than with Kraft Foods customer service.

Nestle and Kraft Foods Consumer Ratings

Rank
158 out of 1022 in Food Manufacturers category
110 out of 1022 in Food Manufacturers category
Customer service
94 in category
93 in category
Product or Service Quality
133 in category
116 in category
Website
161 in category
118 in category

According to consumer ratings and reviews, Kraft Foods ranks 48 points higher in the Food Manufacturers category than Nestle. People gave Nestle 2.1 stars for Customer service criterion in Food Manufacturers category and it is 140 points higher than the worst rated brand in this category. At the same time, Kraft Foods was rated 2.1 stars for Customer service criterion in this category and it is 141 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kraft Foods has a higher rating than Nestle. Regarding Website criterion, consumers gave Nestle 1.7 stars and it is 68% worse than other in category. Kraft Foods however was rated 2.3 stars and it is 50% worse than other in category.

Nestle and Kraft Foods Rating Details

Customer service
2.1 (19 reviews)
2.1 (82 reviews)
Reviewer's quote

...in complaint of new candy bar, Butterfinger, and felt like the answer back was a response of defending the taste and not listen to the compliant that the customer was trying to get across. I have read numerous reviews from customers that are 10 to 1 against the new taste but the company is refusing to accept that the...

PissedConsumer1564938

...I’m glad I came to this site and now know how terrible the customer services and products are..

Angela S
Product or Service Quality
1.7 (18 reviews)
1.9 (103 reviews)
Reviewer's quote

The objective of advertising is to communicate a positive message about your product to as broad of an audience as possible. By caving to political pressure from an agenda motivated by politics, you send a clear message that you do not desire the business of Laura Ingraham's audience. Message...

Jeffrey M

...I noticed over the last couple of years they have changed this product. It not longer melts or blends smoothly (lumpy) & tastes funny. Corporate greed making it as cheap as possible & it shows...

Sandy D
Website
1.7 (16 reviews)
2.3 (73 reviews)
Reviewer's quote

Apparently you people can’t make a commercial without offending someone. Why don’t you inconsiderate idiots give it up

D L

We have been regular users of these individual servings for many years. Lately the taste has become somewhat bitter leaving an awful after taste. I noticed that the white powder that is added has increased. I measured it today on 3 different containers and it ranged from 1 3\4 teaspoons to 2 1\4...

Thaws S

Nestle and Kraft Foods Pros and Cons

Pros
  • Staff
  • Candy
  • Sliced and shredded cheeses
  • Product
  • Old velveeta
Cons
  • Customer service
  • Commercial
  • Stale product
  • New one
  • Disengaged customer service and terrible taste quality
  • Too many questions and steps

Nestle and Kraft Foods Most Positive Reviews

Top rated reviews
5

I like your water bottles that are available at gas stations for the price they are at is great and water taste very...

5

I am writing to let you know how great I think your product is.My family just loves my potato salad. they say i make it...

Nestle and Kraft Foods Most Critical Reviews

Lowest rated reviews
1

Hi i am very dissapointed about the nestle tub ice creams everytime i bought or even a family member der was a problem...

1

We have been loyal customers for many years, my kids love the boxed Kraft Macaroni and Cheese. More than several times...

Nestle and Kraft Foods Latest Reviews

Recent published reviews

PLEASE bring back the original!! Improved is not the word to use!!!!

Read all 66 reviews

The formula has changed and it sticks big time. It is horrible. Why would you change such a loved product? I purchased...

Read all 425 reviews

Nestle and Kraft Foods Products and Services

Most reviewed product and services
  • Nestle Butterfinger Snack Bar (7 reviews)
  • Nestle Bottled Water (3 reviews)
  • Nestle Raisinettes Raisins (3 reviews)
  • Kraft Foods Macaroni And Cheese Pasta (30 reviews)
  • Kraft Foods Miracle Whip Dressing (24 reviews)
  • Kraft Foods Cheeses (20 reviews)