PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kool Cigarettes and R J Reynolds Tobacco Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kool Cigarettes
R J Reynolds Tobacco Company

Kool Cigarettes and R J Reynolds Tobacco Company Overview

Total reviews 41 240
Company responses 0 0
Issues resolved 0 1

Kool Cigarettes and R J Reynolds Tobacco Company Consumer Ratings

Rank
12 out of 236 in Cigarettes and Tobacco category
41 out of 236 in Cigarettes and Tobacco category
Price Affordability
20 in category
56 in category
Value for money
12 in category
43 in category
Product or Service Quality
14 in category
30 in category
Discounts and Special Offers
12 in category
34 in category

Kool Cigarettes and R J Reynolds Tobacco Company Rating Details

Price Affordability
3.5 (20 reviews)
2.2 (120 reviews)
Reviewer's quote

50 coupon he took it never and charge me the same price and I believe kept the money and when I confronted him he told me to come back to the store I thought he made mistake no he didnt cussed at me and said I was wrong and that he took the money off but how when theres no coupon on the Receipt and...

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...I have 4 mobile coupons that I cant get access to so therefore I have to pay FULL PRICE for my cigarettes. This is a complete contradiction to all the promises they lie and tell you that you will receive by signing up on their website. I HATE this company!..

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Value for money
3.7 (19 reviews)
2.2 (123 reviews)
Reviewer's quote

I have been getting coupons for several years and over the years, cigarettes have continued to rise but the value of your coupons have not increased any over the last several years. You are only giving (in my area of the country at least) $3. 00 per month, yet cigarettes are sometimes double or...

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... stems and most recently where the filter connects to the tube there are gaps where you can't smoke it without holding around the dam cigarette i spend enough money on these to not have a problem with them can you please email me and explain what the *** is going on. Im tired of waiting to see what I get my email is annibell28@hotmail. com again my name is annie Pearson....

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Product or Service Quality
3.7 (17 reviews)
2.3 (119 reviews)
Reviewer's quote

Coupons I put in for coupons I never get talked to representative and still dont receive them

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I'm so ANGRY! I go to my near by store everyday to grab a pack of Newports and the last few months I've been having bad luck with your product. I pay almost $9 a pack and I open my cigarettes and they look like they've been ran over by a car!!!! I try to take them pack to the store and they will...

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Discounts and Special Offers
3.3 (16 reviews)
2.1 (117 reviews)
Reviewer's quote

I bought a carton of Kool a few days ago and every single pack has pinholes in it!!I have been loyal for 20 years.

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They special order the soft packs for me. Sometimes, I get good ones that burn at a normal rate, other times I get one that burn so fast one hardly has a chance to smoke them. They seem like they are dry and stale, if as most smokers do I pack them why is there now over 3/16 of an inch of paper at...

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Kool Cigarettes and R J Reynolds Tobacco Company Pros and Cons

Pros
  • Kool mild menthol compared to full strength
  • Fresh
  • Good tasste
  • What they were like before
  • I like newports
  • Response from the customer service rep
Cons
  • Filter falls off
  • Addictive
  • Stile
  • Never had coupons
  • Lack of customer service and failure to make things right
  • Never have coupons for pallmall

Kool Cigarettes and R J Reynolds Tobacco Company Most Positive Reviews

Top rated reviews
5

Couldn't get my mobile coupons cause I couldn't sign in to my account. It happened 3 time's today and I still can't...

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5

I have been smoking Newports for 25 years. I am telling you there are fake Newports in my city. First it was the hood...

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5

Attempt to call was intercepted by your request to access my chrome mic then heard chimes b4 disconnect...is this a scam

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5

I called the Newport hotline and they assured me that the packaging has changed but the cigarette taste is still the...

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Kool Cigarettes and R J Reynolds Tobacco Company Most Critical Reviews

Lowest rated reviews
1

Bought. Kool mild at racetrack for602 on Monday on Wednesday they're627 bought kool mild at bquik on Monday for602 on...

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1

Just wanted you to know about a mechanical problem in your plant. As a consumer I was not able to smoke all my product....

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1.8

Kools was brown i want my money back...

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1

The cigarettes that they are selling at the store down the street from where I live in Montrose Colorado are most...

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Kool Cigarettes and R J Reynolds Tobacco Company Latest Reviews

Recent published reviews
2.5

I have been getting coupons for several years and over the years, cigarettes have continued to rise but the value of...

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1

The cigarettes have changed! Why ruin them with thin brittle paper? Last 2 cartons with new packaging, and cigarettes...

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2.6

I bought a carton of Kool a few days ago and every single pack has pinholes in it!!I have been loyal for 20 years.

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1

I have been a 100% faithful customer for 33 year. I'm so ANGRY! I go to my near by store everyday to grab a pack of...

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Kool Cigarettes and R J Reynolds Tobacco Company Products and Services

Most reviewed product and services
  • Kool Cigarettes Filter Kings Menthol Cigarettes (9 reviews)
  • Kool Cigarettes Super Longs Menthol Cigarettes (7 reviews)
  • Kool Cigarettes Account (4 reviews)
  • R J Reynolds Tobacco Company Cigarettes (44 reviews)
  • R J Reynolds Tobacco Company Coupon (18 reviews)
  • R J Reynolds Tobacco Company Newport Menthol Cigarettes (16 reviews)