PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kohls and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kohls
Walmart

Kohls and Walmart Overview

Total reviews
1503
8432
Company responses
1
1
Issues resolved
15
78

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8432 reviews. It is 6929 reviews more than Kohls received since Dec 3, 2007. Both Kohls and Walmart respond to reviews and communicate with their consumers through our platform with equal frequency. Customer service teams of these two brands contact their customers via PissedConsumer.com in 0 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kohls customer support team and Walmart customer service.

Kohls and Walmart Consumer Ratings

Rank
54 out of 482 in Supermarkets and Malls category
56 out of 482 in Supermarkets and Malls category
Customer service
60 in category
54 in category
Website
56 in category
47 in category
Discounts and Special Offers
32 in category
42 in category

According to consumer ratings and reviews, Kohls ranks 2 points higher in the Supermarkets and Malls category than Walmart. People gave Kohls 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 49 points higher than the worst rated brand in this category. At the same time, Walmart was rated 1.6 stars for Customer service criterion in this category and it is 55 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Walmart has a higher rating than Kohls. Regarding Discounts and Special Offers criterion, consumers gave Kohls 2.7 stars and it is 71% greater than other in category. Walmart however was rated 2.4 stars and it is 61% greater than other in category.

Kohls and Walmart Rating Details

Customer service
1.5 (520 reviews)
1.6 (2675 reviews)
Reviewer's quote

I have called customer service many times and they take no responsibility to get in contact with me. I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of how they will not help a customer that has always paid on time until a mistake was made. I did...

Ammy

...Went to the Customer Service desk and asked for help. Customer service went into room next door. Came back out: "They're busy but will be right with you...

Tom D
Website
2.1 (460 reviews)
2.4 (2390 reviews)
Reviewer's quote

A horrible website...

RITA J

...The bottom of the computer directs you to a website for more information about the computer. That took me to the walmart site trying to sell me stuff. I searched high and low for any way to contact them for answers to my questions...

Kamylah
Discounts and Special Offers
2.7 (428 reviews)
2.4 (2151 reviews)
Reviewer's quote

...Because I have a new phone # I can only do so by writing a special letter to make the request. Are you trying to do business in the dark ages??? You've just lost a good charge customer. Audrey Barnell - you have all my information including my SS#..

PissedConsumer1723918

...PLEASE DON’T BUY YOUR SPECIAL EVENT GIFTS FROM WALMART , YOU WILL BE LEFT WITH NOTHING IN HAND ..

Aravind

Kohls and Walmart Pros and Cons

Pros
  • Good deals
  • Shopping there
  • Pathetic
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Online ordering
  • Employees and management
  • Customer service
  • Service
  • Management

Kohls and Walmart Most Positive Reviews

Top rated reviews
5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Kohls and Walmart Most Critical Reviews

Lowest rated reviews
1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Kohls and Walmart Latest Reviews

Recent published reviews
1.4

My brother bought me a gift card for Christmas. I ordered some things 12/30/19. 2 weeks later I received an email that...

Read all 1503 reviews
2.6

January 4th: Ordered an item online for in-store pickup. It was not an item normally stocked at my local Walmart.
Estimat...

Read all 8432 reviews

Kohls and Walmart Products and Services

Most reviewed product and services
  • Kohls Customer Care (174 reviews)
  • Kohls Shipping Service (105 reviews)
  • Kohls Credit Card (81 reviews)
  • Walmart Customer Care (733 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (428 reviews)