Kohls vs Walmart: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kohls and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Kohls

2.2

Walmart

2.2

Kohls

Walmart

Kohls and Walmart Overview

Total reviews

1477

8319

Company responses

Issues resolved

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8319 reviews. It is 6842 reviews more than Kohls received since Dec 3, 2007. Both Kohls and Walmart respond to reviews and communicate with their consumers through our platform with equal frequency. Customer service teams of these two brands contact their customers via PissedConsumer.com in 0 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kohls customer support team and Walmart customer service.

Kohls and Walmart Consumer Ratings

Rank

53 out of 614 in Supermarkets and Malls category

55 out of 614 in Supermarkets and Malls category

Customer service

64 in category

57 in category

Website

58 in category

46 in category

Discounts and Special Offers

35 in category

42 in category

According to consumer ratings and reviews, Kohls ranks 2 points higher in the Supermarkets and Malls category than Walmart. People gave Kohls 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 46 points higher than the worst rated brand in this category. At the same time, Walmart was rated 1.6 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Walmart has a higher rating than Kohls. Regarding Discounts and Special Offers criterion, consumers gave Kohls 2.7 stars and it is 68% greater than other in category. Walmart however was rated 2.4 stars and it is 62% greater than other in category.

Kohls and Walmart Rating Details

Customer service

1.5 (511 reviews)

1.6 (2615 reviews)

Reviewer's quote

I have been a Kohls customer for 6+ years. Several weeks ago I changed my phone # because I could not transfer my old number when I changed providers. I have misplaced my charge card...

PissedConsumer1723918

...So I paid it a just closed account so Walmart lost another customer..

Adrick

Website

2.1 (451 reviews)

2.4 (2341 reviews)

Reviewer's quote

A horrible website...

RITA J

website are bad, bad attitude by employees..

PissedConsumer1701226

Discounts and Special Offers

2.7 (420 reviews)

2.4 (2106 reviews)

Reviewer's quote

Shipped an item back to Kohl’s and it was never refunded. Call and provided tracking number and the employee lied and said it was refunded, but 7 months later, I see no refund. Found out that they do this on a regular basis to other people. The employee made it very clear that he was not going to...

Shanyla

I take atrip to Sunnyside Wamart about 2 times a week (Which in about 40 plus miles round trip from where I live) And I have a QUESTION for you: Who's bright idea was it to put in SELF CHECK OUT? When I go there I spend more time in line waiting to Check out than I do shopping. There are 0 to1...

PissedConsumer1723963