PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Target and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Target
Kohls

Target and Kohls Overview

Total reviews
2483
1479
Company responses
0
1
Issues resolved
25
15

Target was first mentioned on PissedConsumer on Aug 30, 2007 and since then this brand received 2483 reviews. It is 1004 reviews more than Kohls received since Dec 3, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Target customer support team and Kohls customer service.

Target and Kohls Consumer Ratings

Rank
60 out of 614 in Supermarkets and Malls category
53 out of 614 in Supermarkets and Malls category
Customer service
67 in category
62 in category
Website
53 in category
58 in category
Discounts and Special Offers
53 in category
35 in category

According to consumer ratings and reviews, Kohls ranks 7 points higher in the Supermarkets and Malls category than Target. People gave Target 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 43 points higher than the worst rated brand in this category. At the same time, Kohls was rated 1.5 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Target has a higher rating than Kohls. Regarding Discounts and Special Offers criterion, consumers gave Target 2.3 stars and it is 52% greater than other in category. Kohls however was rated 2.7 stars and it is 68% greater than other in category.

Target and Kohls Rating Details

Customer service
1.5 (602 reviews)
1.5 (513 reviews)
Reviewer's quote

i stated To me Customer service means friendly and courteous service with a smile and if you don't display the demeanor they should work in a warehouse or something. I was really up set cause it felt like discrimination, hopefully i'm wrong. I've shopped at Target since 1986 a minimum of twice...

Tony C

I tried calling customer service to get help with a return, but they informed me that I had to take the items to the store. Since this was in no way my fault, I asked to speak with customer relations, only to be told that there is no way to contact them. They wanted to send out replacement items,...

Marta
Website
2.2 (512 reviews)
2.1 (453 reviews)
Reviewer's quote

Prices on the website are far cheaper than in store. They don’t price adjust unless you inquire and then have customers have to go out of their way to prove they’re right. The website has far cheaper items and they should be the same price in store...

Dont b

A horrible website...

RITA J
Discounts and Special Offers
2.3 (452 reviews)
2.7 (422 reviews)
Reviewer's quote

I was charged by Target for a return payment fee ($28.00) and called into Target Customer Service who said the payment was withdrawn from an old bank account. I let them know that the account it was withdrawn from had been closed almost a year and I had made subsequent payments on my Target credit...

Jasmine A

Shipped an item back to Kohl’s and it was never refunded. Call and provided tracking number and the employee lied and said it was refunded, but 7 months later, I see no refund. Found out that they do this on a regular basis to other people. The employee made it very clear that he was not going to...

Shanyla

Target and Kohls Pros and Cons

Pros
  • Merchandise
  • Prices
  • Treated me terribly
  • Shopping there
  • Good deals
  • Pathetic
Cons
  • Customer service
  • Rude employees
  • Customer service sucks
  • Customer service
  • Online ordering
  • Employees and management

Target and Kohls Most Positive Reviews

Top rated reviews
5

Target also had a false advertisement for there Element 40" flat screen for $119.00. They stated it was only online...

5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

Target and Kohls Most Critical Reviews

Lowest rated reviews
1

Purchased online a $75 target gift card to arrive at daughter's cell phone. Site states 4 hours. It never came. Six...

1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

Target and Kohls Latest Reviews

Recent published reviews

No one answered! This is so frustrating ! I have been trying for 20 min. Just want a person to answer!

Read all 2483 reviews
3.6

Today I received a text informing me of my kohls package being delivered @11:37am. When I arrived back at my house...

Read all 1479 reviews

Target and Kohls Products and Services

Most reviewed product and services
  • Target Customer Care (189 reviews)
  • Target Manager (164 reviews)
  • Target Gift Card (151 reviews)
  • Kohls Customer Care (168 reviews)
  • Kohls Shipping Service (103 reviews)
  • Kohls Credit Card (81 reviews)