PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marshalls and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Marshalls and Kohls Overview

Total reviews
Company responses
Issues resolved

Kohls was first mentioned on PissedConsumer on Dec 3, 2007 and since then this brand received 1473 reviews. It is 1321 reviews more than Marshalls received since Jun 26, 2008.

Marshalls and Kohls Consumer Ratings

174 out of 2463 in Footwear and Clothing category
57 out of 614 in Supermarkets and Malls category
Customer service
254 in category
64 in category
253 in category
39 in category
Product or Service Quality
147 in category
41 in category

Marshalls and Kohls Rating Details

Customer service
1.5 (54 reviews)
1.5 (511 reviews)
Reviewer's quote

...Is this how Marshall staff treat the customers? I actually left Marshalls as part time for similar reason, a co-staff was mean and rude. If this happens to me who has rendered service and at the same time a customer. How much more rudeness and insulting could others experience? Oh my goodness!..

Corazon C

I have been a Kohls customer for 6+ years. Several weeks ago I changed my phone # because I could not transfer my old number when I changed providers. I have misplaced my charge card...

1.6 (53 reviews)
2 (397 reviews)
Reviewer's quote

...The staff had no problem embarrassing me and offered no solution other than to spend my gas and time going to another store. I WILL NOT shop at Marshalls again due to this ridiculous treatment. Homegoods and T...

Rikki S

Abysmal customer service -- online staff is poorly trained and barely speaks English. Gives wrong information and never apologizes for it. Supervisor Lauren 8WB1 is a moron...

Gene H
Product or Service Quality
2.4 (47 reviews)
2.2 (393 reviews)
Reviewer's quote

I was charged $29.99 for something I did not buy today. But like an idiot I didn't check my receipt before I left the store. I was charged for Item #: ACCSSRS/LUGG 088675459. I have no idea what this is but I did not purchase it.I was at the East River Plaza and Cashier #1 took care of me at...

Carmen G

Thought I would give Kohl’s one more chance...I’m a sucker for discounts. I had a 30 percent off, $10 and $5 off. Manager said I could use all of them. So I get in long line, guy rings me up and when he takes off my last discount it INCREASED what I owed rather than decreasing it. I told him never...

Candace K

Marshalls and Kohls Pros and Cons

  • Reasonable prices
  • Need more responsible employee
  • Variety of goods
  • Shopping there
  • Good deals
  • Pathetic
  • Really poor customer service
  • Poor customer service
  • I was disrespected by manager twice
  • Customer service
  • Online ordering
  • Employees and management

Marshalls and Kohls Most Positive Reviews

Top rated reviews

I will make this complaint short and brief .. first off I always shop with marshalls and love the store. but I have an...


Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

Marshalls and Kohls Most Critical Reviews

Lowest rated reviews

Ozone park store has to be the worst ever will never return,they lie about free reward card saying it's not a credit...


For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

Marshalls and Kohls Latest Reviews

Recent published reviews

I had a layaway that is due today. I went to pick it up as soon as the store opened and it was returned already....

Read all 152 reviews

I cannot talk to a person I ordered three things I received one and when I checked online it says been deliveredfrom...

Read all 1473 reviews

Marshalls and Kohls Products and Services

Most reviewed product and services
  • Marshalls Customer Care (24 reviews)
  • Marshalls Manager (18 reviews)
  • Marshalls Sales Manager (7 reviews)
  • Kohls Customer Care (166 reviews)
  • Kohls Shipping Service (101 reviews)
  • Kohls Credit Card (81 reviews)