PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marshalls and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marshalls
Kohls

Marshalls and Kohls Overview

Total reviews
225
1694
Company responses
0
1
Issues resolved
0
17

Marshalls and Kohls Consumer Ratings

Rank
246 out of 2055 in Footwear and Clothing category
56 out of 332 in Supermarkets and Malls category
Customer service
273 in category
No votes
Exchange, Refund and Cancellation Policy
148 in category
No votes
Product or Service Quality
210 in category
No votes
Discounts and Special Offers
213 in category
No votes

Marshalls and Kohls Rating Details

Customer service
1.6 (84 reviews)
No votes
Reviewer's quote

...I give the customer service a zero rating..

Read full review

Customer service representive was very helpful. I recommend direct instructions on how to link your online kohls charge acct to your kohls online shopping experience. It was very confusing...

Read full review
Exchange, Refund and Cancellation Policy
2.1 (64 reviews)
No votes
Reviewer's quote

...Instead of sending my order back to me they said the only thing that could be done was a refund. I wanted the items I had bought, not a refund. Nonetheless, the customer service was good..

Read full review

I call again and spend 45 minutes and 5 people and explain it all again and again I am told; they will credit the refund and allow 14 to 28 days to update with credit wise - then we get May statement and it is still not credited; I call again and spending another 45 minutes to be told the same...

Read full review
Product or Service Quality
2.3 (64 reviews)
No votes
Reviewer's quote

...The guy have no customer service skills and made me felt like a thief. He was rude and unfriendly. I have never felt more embarrassed...

Read full review

...And when I called customer service I was told case still not resolved. Im very disappointed on this service , I do a lot of business with kohls and have not been treated right. What is happening to kohls service??..

Read full review
Discounts and Special Offers
2.6 (64 reviews)
No votes
Reviewer's quote

A lady in Porterville Ca. Recently won your $500.00 survey prize and her daughter is an assistant manager? How is that honesty and Integrity as you claim on your website?

Read full review

...Because I have a new phone # I can only do so by writing a special letter to make the request. Are you trying to do business in the dark ages??? You've just lost a good charge customer. Audrey Barnell - you have all my information including my SS#..

Read full review

Marshalls and Kohls Pros and Cons

Pros
  • Need more responsible employee
  • Variety of goods
  • Reasonable prices
  • Good deals
  • Shopping there
  • Coupons and savings
Cons
  • Really poor customer service
  • Poor customer service
  • Awful experience
  • Customer service
  • Online ordering
  • Telephone customer service

Marshalls and Kohls Most Positive Reviews

Top rated reviews
5

I will make this complaint short and brief .. first off I always shop with marshalls and love the store. but I have an...

Read full review
5

Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

Read full review
5

I was Christmas shopping at the Marshalls in Miami Beach 723 Lincoln Lane North there was about 10 Bluetooth speaker...

Read full review
5

i have been a big shopper at kohl's and oKohl's. com for years but as of today will not spemd one more dime with them....

Read full review

Marshalls and Kohls Most Critical Reviews

Lowest rated reviews
1

I was waiting in line to pay and open a CC . Cashier pick up her phone never say hi to me or offer to open an acc. I hav...

Read full review
1

For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

Read full review
1

Ozone park store has to be the worst ever will never return,they lie about free reward card saying it's not a credit...

Read full review
1

Saturday after noon I did some online shopping with kohls placed one order bought 4 things got one email conformation ,...

Read full review

Marshalls and Kohls Latest Reviews

Recent published reviews
No votes

Yesterday I was denied access to your Susanville/Marshall’s store for the second time. I am a senior citizen with...

Read full review
No votes

I contacted Kohls and asked for a hardship due to unemployment. I was told to pay what I can. So I would. Kohls placed...

Read full review
No votes

Dear Sir/Madam,
I am writing to complain about the fees I have been charged without previous notice. Recently, I did a pu...

Read full review
No votes

My Kolhs cash expired Sept 3 I want to use

Read full review

Marshalls and Kohls Products and Services

Most reviewed product and services
  • Marshalls Customer Care (31 reviews)
  • Marshalls Manager (27 reviews)
  • Marshalls Cashier (10 reviews)
  • Kohls Customer Care (184 reviews)
  • Kohls Shipping Service (114 reviews)
  • Kohls Credit Card (83 reviews)