Pfister vs Kohler: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pfister and Kohler as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Pfister

Has verified representatives

2.3

Kohler

1.7

Pfister

Kohler

Pfister and Kohler Overview

Total reviews

126

Company responses

Issues resolved

Pfister was first mentioned on PissedConsumer on Oct 17, 2009 and since then this brand received 126 reviews. It is 69 reviews more than Kohler received since Aug 3, 2009.

Pfister and Kohler Consumer Ratings

Rank

36 out of 296 in Pools, Spas and Plumbing Supplies category

69 out of 296 in Pools, Spas and Plumbing Supplies category

Customer service

32 in category

52 in category

Product or Service Quality

42 in category

52 in category

Warranty

24 in category

62 in category

According to consumer ratings and reviews, Pfister ranks 33 points higher in the Pools, Spas and Plumbing Supplies category than Kohler. People gave Pfister 2 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 95 points higher than the worst rated brand in this category. At the same time, Kohler was rated 1.5 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Pfister has a higher rating than Kohler. Regarding Warranty criterion, consumers gave Pfister 2.3 stars and it is 81% greater than other in category. Kohler however was rated 1.3 stars and it is 51% greater than other in category.

Pfister and Kohler Rating Details

Customer service

2 (43 reviews)

1.5 (19 reviews)

Reviewer's quote

I bought a Price Fister Faucet, Model # LF049LRGS but the Home Improvement store just gave me the customer service phone #. I called customer service and they said all they could do was provide a part that might fix it. I explained that I already replaced the dripping faucet with another brand...

Lisa S

I contacted Kohler, I was repeatedly told that Kohler policy is they do not provide assistance of any kind, meaning, pound sand customer. They will not send out a shipping label so you can pay them their reduced shipping fee's. So as I said, make sure you want what you ordered or be prepared to pay...

derek

Product or Service Quality

1.8 (31 reviews)

1.6 (20 reviews)

Reviewer's quote

...never buy this expensive product again...

Denise M

My discussions with Ujjwal reveals that, Kohler does not replace products if there is a breakage. I am under the impression that, Kohler products are sub-standard and not worth the buying. Why did Prestige choose Kohler? Did I ask for this useless and damage prone brand? Please get Kohler to fix...

PissedConsumer1695091

Warranty

2.3 (31 reviews)

1.3 (14 reviews)

Reviewer's quote

Pfister Cantara pull down kitchen faucet hose sprung a leak. I didn't notice the leak because the only time it would leak is when the water was turned. Who looks under the sink with the water running unless they already know there is a problem. Discovered there was a problem when the carpet in the...

Richard

Just recently I noticed that our kitchen sink had some rust spots that can be felt when you run your finger over them. Took some photos and contacted Kohler. They claim something impacted the sink, which I know isn't true. Looking at the sink and the number of spots, it looks like the porcelain is...

PissedConsumer1198826