PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moen and Kohler as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moen
Kohler

Moen and Kohler Overview

Total reviews
139
60
Company responses
0
0
Issues resolved
3
0

Moen was first mentioned on PissedConsumer on Jan 2, 2012 and since then this brand received 139 reviews. It is 79 reviews more than Kohler received since Aug 3, 2009.

Moen and Kohler Consumer Ratings

Rank
43 out of 271 in Pools, Spas and Plumbing Supplies category
69 out of 271 in Pools, Spas and Plumbing Supplies category
Customer service
24 in category
48 in category
Product or Service Quality
31 in category
52 in category
Value for money
25 in category
59 in category

According to consumer ratings and reviews, Moen ranks 26 points higher in the Pools, Spas and Plumbing Supplies category than Kohler. People gave Moen 2.2 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 104 points higher than the worst rated brand in this category. At the same time, Kohler was rated 1.6 stars for Customer service criterion in this category and it is 80 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Moen has a higher rating than Kohler. Regarding Value for money criterion, consumers gave Moen 2.2 stars and it is 80% greater than other in category. Kohler however was rated 1.6 stars and it is 54% greater than other in category.

Moen and Kohler Rating Details

Customer service
2.2 (72 reviews)
1.6 (20 reviews)
Reviewer's quote

Been in the QUE since last week waiting for a call back from customer service. What a screwed up system as well as cheap products..

PissedConsumer1753052

Called Kohler Customer Service, that's a waste of time, I contacted the President of Kohler he was nice but palmed me off to his VP od Customer who is of no help just puts you off, he was useless and told me not to contact them any longer, what kind of company are they????? Anyone wanting a...

PissedConsumer1693602
Product or Service Quality
2 (72 reviews)
1.6 (20 reviews)
Reviewer's quote

...Contacted customer service to be told I would have to pay an additional $25 plus tax for replacement. Already spent $60 for faucet and $10 for replacement cartridge..

PissedConsumer1723483

My discussions with Ujjwal reveals that, Kohler does not replace products if there is a breakage. I am under the impression that, Kohler products are sub-standard and not worth the buying. Why did Prestige choose Kohler? Did I ask for this useless and damage prone brand? Please get Kohler to fix...

PissedConsumer1695091
Value for money
2.2 (63 reviews)
1.6 (20 reviews)
Reviewer's quote

...Save yourself time and money and go with Delta!..

Judy S

...Do not waste your money..

NAHATIS A

Moen and Kohler Pros and Cons

Pros
  • Customer service and standing behind warranty
  • Style and look
  • Style
  • Selection
  • Nice toilets
  • Hassle free replacement parts
Cons
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Have not had it yet
  • Stupid customer policies
  • Quality
  • Poor quality glazing

Moen and Kohler Most Positive Reviews

Top rated reviews
5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

4.8

Faucet sprayer problems I’m not pissed just a little frustrated. I was hoping to get a refund on the old faucet. Home...

Moen and Kohler Most Critical Reviews

Lowest rated reviews
1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

1

Had buy kholer products of bathroom fitting , wen i buy the product was shinning after fews days it colour started fadde...

Moen and Kohler Latest Reviews

Recent published reviews
1

Been in the QUE since last week waiting for a call back from customer service. What a screwed up system as well as...

Read all 139 reviews

Talking to rep. Jarod. Hung up on me.Waiting for callback.

Read all 60 reviews

Moen and Kohler Products and Services

Most reviewed product and services
  • Moen Faucet (51 reviews)
  • Moen Customer Care (22 reviews)
  • Moen Faucet Warranty (9 reviews)
  • Kohler Toilet (15 reviews)
  • Kohler Faucet (10 reviews)
  • Kohler Generator (5 reviews)