PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moen and Kohler as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moen
Kohler

Moen and Kohler Overview

Total reviews
157
86
Company responses
0
0
Issues resolved
3
0

Moen and Kohler Consumer Ratings

Rank
46 out of 251 in Pools, Spas and Plumbing Supplies category
65 out of 251 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
32 in category
53 in category
Customer service
23 in category
36 in category
Price Affordability
53 in category
64 in category
Value for money
25 in category
54 in category

Moen and Kohler Rating Details

Product or Service Quality
2.1 (78 reviews)
1.6 (26 reviews)
Reviewer's quote

Been in the QUE since last week waiting for a call back from customer service. What a screwed up system as well as cheap products..

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...I wanted a high quality product and purchased Kohler basket strainers for my own kitchen sink. I was disappointed when I opened the box and found a big made in China stamp on it. I will never purchase another Kohler product if it is not manufactured in the US...

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Customer service
2.2 (76 reviews)
1.8 (29 reviews)
Reviewer's quote

...Contacted customer service to be told I would have to pay an additional $25 plus tax for replacement. Already spent $60 for faucet and $10 for replacement cartridge..

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Called Kohler Customer Service, that's a waste of time, I contacted the President of Kohler he was nice but palmed me off to his VP od Customer who is of no help just puts you off, he was useless and told me not to contact them any longer, what kind of company are they????? Anyone wanting a...

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Price Affordability
2.6 (66 reviews)
2.2 (27 reviews)
Reviewer's quote

...I paid premium price for this faucet but it’s broke after 6 years and the wait time for customer service is very slow & they are not professionally trained at all. Nxt time I will buy other brand instead..

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Installed 3 high quality and priced Kohler faucets on our lavatory basins. After just 1 year the stoppers are worthless pieces of plastic that have deteriorated to the point where replacement is required to save the look. Kohler should be ashamed to produce such low quality stoppers after...

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Value for money
2.2 (66 reviews)
1.7 (27 reviews)
Reviewer's quote

...Save yourself time and money and go with Delta!..

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...Do not waste your money..

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Moen and Kohler Pros and Cons

Pros
  • Customer service and standing behind warranty
  • Style and look
  • Style
  • Nice toilets
  • Looks nice
  • Selection
Cons
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Have not had it yet
  • Poor quality
  • Quality
  • Lousy parts availability

Moen and Kohler Most Positive Reviews

Top rated reviews
5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

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4.8

Faucet sprayer problems I’m not pissed just a little frustrated. I was hoping to get a refund on the old faucet. Home...

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5

Had a leaky Moen faucet, emailed Moen. In a couple of days I got a response from them asking for a picture of my...

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4.5

We have a kitchen faucet that has been replaced once but is leaking out of the handles. The model number is Kohler Reviv...

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Moen and Kohler Most Critical Reviews

Lowest rated reviews
1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

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1

Had buy kholer products of bathroom fitting , wen i buy the product was shinning after fews days it colour started fadde...

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1

Customer phone service .... Is horrible.

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1

I purchased a new Kohler marine generator and a three year old unit showed up that was stuff full of broken parts and wo...

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Moen and Kohler Latest Reviews

Recent published reviews
1

I ordered part number 115034SRS which is described as "Spot Resistant Stainless Handle Cap Kit". What I received yesterd...

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No votes

Malfunctioning soap dispenser. I purchased your stainless steel automatic foaming soap dispenser from Amazon. It stopped...

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No votes

When Amanda showed me products to pick from for the replacement of my kitchen faucet. I PICKED THE FIRST ONE THAT SHE SH...

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No votes

I ordered this Kohler faucet from Houzz. Within 2 years the faucet 'diverter' started to malfunction and make a loud bum...

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Moen and Kohler Products and Services

Most reviewed product and services
  • Moen Faucet (53 reviews)
  • Moen Customer Care (23 reviews)
  • Moen Faucet Warranty (9 reviews)
  • Kohler Toilet (16 reviews)
  • Kohler Faucet (11 reviews)
  • Kohler Generator (5 reviews)