PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Universal Studios Orlando and Knotts Berry Farm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Universal Studios Orlando
Knotts Berry Farm

Universal Studios Orlando and Knotts Berry Farm Overview

Total reviews 129 66
Company responses 0 0
Issues resolved 0 0

Universal Studios Orlando and Knotts Berry Farm Consumer Ratings

Rank
6 out of 185 in Theme Parks category
4 out of 185 in Theme Parks category
Customer service
3 in category
2 in category
Price Affordability
6 in category
3 in category
Diversity of Products or Services
5 in category
7 in category
Product or Service Quality
6 in category
5 in category

Universal Studios Orlando and Knotts Berry Farm Rating Details

Customer service
2.3 (50 reviews)
2.4 (26 reviews)
Reviewer's quote

...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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...I have called customer service-they are closed. I have gone onto my portal-cant remove card unless I replace it. This is disgusting practices when people are out here struggling and out of work...

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Price Affordability
2.3 (46 reviews)
3.1 (27 reviews)
Reviewer's quote

DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

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...VERY UPSET WE DIDN'T GET THE SENIOR PRICE...

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Diversity of Products or Services
2.9 (45 reviews)
2.9 (24 reviews)
Reviewer's quote

...2 hours and of course youre not going to not pay to get in after planning the trip right? Took a huge L and thought they could reason with me at guest services and at least pay off the past due payments but again I was wrong. So I did what any dumb customer does in that situation and gave them my money! They dont care about your situation so just cough up the cash...

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) my husband and my daughter headed to the guest services to ask about a fast lane. My husband asked the representative about the crowd in the park and if he should buy the fast lane today and got a confirmative answer. However, there were NO lanes at all during the next 4 hours (we REALLY tried to...

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Product or Service Quality
2.6 (44 reviews)
2.7 (26 reviews)
Reviewer's quote

Very good ,good service ,nice people helping..

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I called the customer service contact number and the rep who answer my phone call said to come down to knotts and they would switch it over to the season pass I originally wanted to add it to since the passes have not been used. So I drove to knotts and spoke to a manager and he was not willing to...

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Universal Studios Orlando and Knotts Berry Farm Pros and Cons

Pros
  • Harry potter
  • Creative
  • Volcano bay
  • Good custumer service
  • Some rides
  • To see more halloween at the front gate
Cons
  • Value
  • Made my daughter cry
  • Hogwarts express
  • Rude customer service rep
  • Lack of empathy
  • Senior discount

Universal Studios Orlando and Knotts Berry Farm Most Positive Reviews

Top rated reviews
5

Very nice person and resolve my question

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5

I’d like to cancel season pass I can’t afford it

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5

They were very helpful indeed

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5

I got tickets but it say evnt stars at 7pm, can i go in the morning and stay in the park till 7pm.

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Universal Studios Orlando and Knotts Berry Farm Most Critical Reviews

Lowest rated reviews
1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1

It took 45 minutes to park, we then spent another 30 minutes or so getting in, we then spent the rest of our time being...

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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1

I paid 110 dollars and knots kicked us out for no reason !!

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Universal Studios Orlando and Knotts Berry Farm Latest Reviews

Recent published reviews
No votes

We drove for four hours with two kids in the car to be told at the entrance that park was at fully capacity even though...

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No votes

Is Knotts Open on September 5th???

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No votes

Bought tickets for universal and volcano bay. Drove for four hours with two kids in the car to be told at the entrance t...

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No votes

That we can't use our Holden pass to enter for the tasting and use them for the restaurant s that are open

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Universal Studios Orlando and Knotts Berry Farm Products and Services

Most reviewed product and services
  • Universal Studios Orlando Customer Care (22 reviews)
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Attraction (3 reviews)
  • Knotts Berry Farm Customer Care (12 reviews)
  • Knotts Berry Farm Pass (8 reviews)
  • Knotts Berry Farm Parking (3 reviews)