PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Knotts Berry Farm and Universal Studios Orlando as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Knotts Berry Farm
Universal Studios Orlando

Knotts Berry Farm and Universal Studios Orlando Overview

Total reviews 62 126
Company responses 0 0
Issues resolved 0 0

Knotts Berry Farm and Universal Studios Orlando Consumer Ratings

Rank
4 out of 189 in Theme Parks category
5 out of 189 in Theme Parks category
Price Affordability
No votes
5 in category
Customer service
No votes
2 in category
Location
No votes
3 in category
Product or Service Quality
No votes
5 in category

Knotts Berry Farm and Universal Studios Orlando Rating Details

Price Affordability
No votes
2.2 (47 reviews)
Reviewer's quote

...VERY UPSET WE DIDN'T GET THE SENIOR PRICE...

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DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

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Customer service
No votes
2.3 (50 reviews)
Reviewer's quote

...I have called customer service-they are closed. I have gone onto my portal-cant remove card unless I replace it. This is disgusting practices when people are out here struggling and out of work...

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...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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Location
No votes
3.6 (43 reviews)
Reviewer's quote

3 EMAILS, 3 PHONE CALLS AND STILL NO RESPONSEEXCEPT A PLEATHER OF QUESTIONS FROM AN INDIVIDUAL THAT COULD NOT SPEAK ENOUGH ENGLISH SO WE COULD CONVERSE ! ALSO 27 MINUTES ON THE LAP TOP FOLLOWING DIRECTIONSFROM THIS INDIVIDUAL WHO NEVER ANSWEREDANY OF MY PROBLEMS !!

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vacation was planned for the 24th of sept for a week. hurricane laura hit aug 27th. we are an hour and a half from the coast so only had tropical storms here. with 100+ winds all night it was an exhausting 10 hrs and when it cleared I found what little I had severely damaged including hot days with...

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Product or Service Quality
No votes
2.4 (45 reviews)
Reviewer's quote

I called the customer service contact number and the rep who answer my phone call said to come down to knotts and they would switch it over to the season pass I originally wanted to add it to since the passes have not been used. So I drove to knotts and spoke to a manager and he was not willing to...

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... long? Shame on Universal for being so consumer clueless! Your employee pointing out you aren't Disney was a condemnation of how aware you are of your lack of service to the consumer. Kelly Bahr Pearland TX....

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Knotts Berry Farm and Universal Studios Orlando Pros and Cons

Pros
  • Good custumer service
  • Some rides
  • To see more halloween at the front gate
  • Harry potter
  • Creative
  • Volcano bay
Cons
  • Rude customer service rep
  • Lack of empathy
  • Senior discount
  • Value
  • Made my daughter cry
  • Hogwarts express

Knotts Berry Farm and Universal Studios Orlando Most Positive Reviews

Top rated reviews
5

I got tickets but it say evnt stars at 7pm, can i go in the morning and stay in the park till 7pm.

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5

Very nice person and resolve my question

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5

My girl had her periodjust out side Knott's so we had to cancel Knott's scary farm and come back home. Please help me I...

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5

They were very helpful indeed

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Knotts Berry Farm and Universal Studios Orlando Most Critical Reviews

Lowest rated reviews
1

It took 45 minutes to park, we then spent another 30 minutes or so getting in, we then spent the rest of our time being...

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1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1

I paid 110 dollars and knots kicked us out for no reason !!

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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Knotts Berry Farm and Universal Studios Orlando Latest Reviews

Recent published reviews
No votes

Is Knotts Open on September 5th???

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1

vacation was planned for the 24th of sept for a week. hurricane laura hit aug 27th. we are an hour and a half from the...

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No votes

That we can't use our Holden pass to enter for the tasting and use them for the restaurant s that are open

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No votes

Very upset with how Universal Studios has dealt with the pandemic. I am a pass holder and so is my boyfriend. We have...

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Knotts Berry Farm and Universal Studios Orlando Products and Services

Most reviewed product and services
  • Knotts Berry Farm Pass (7 reviews)
  • Knotts Berry Farm Parking (3 reviews)
  • Knotts Berry Farm Ghost Town Attraction (1 review)
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Attraction (3 reviews)
  • Universal Studios Orlando Manager (3 reviews)