PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Knights Inn and Super 8 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Knights Inn
Super 8

Knights Inn and Super 8 Overview

Total reviews
247
239
Company responses
0
0
Issues resolved
1
2

Knights Inn and Super 8 Consumer Ratings

Rank
269 out of 1282 in Hotels and Resorts category
227 out of 1282 in Hotels and Resorts category
Customer service
155 in category
147 in category
Facilities and Services
201 in category
156 in category
Cleanliness
204 in category
174 in category
Quality of Accommodation
188 in category
162 in category

Knights Inn and Super 8 Rating Details

Customer service
1.4 (135 reviews)
1.4 (100 reviews)
Reviewer's quote

...during the night my toliet flooded the room they moved me to another room it smelled like smoke even tho it was a nonsmoking rm and thatfridge also wasbroken the customer service was horrible they didnt caare and simpliy would not help me..

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...This is the most horrendous experience I have ever had and worst possible customer service imagineable. I am disabled and I was robbed and they saw in tape, but would not assist me. Your establishment is horrible and I'm seeking legal advise on the matter..

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Facilities and Services
1.2 (122 reviews)
1.8 (82 reviews)
Reviewer's quote

Please I need headquarter cust services..

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Dear Super 8 Corporate Office,I am writing because of an unhappy situation that happened last summer when my boyfriend, Tim Garner was booked at one of your locations. He wanted to book a room for a few nights in one of your Chicagoland locations because he was going to a conference. He went to a...

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Cleanliness
1.4 (119 reviews)
1.9 (84 reviews)
Reviewer's quote

Sanitation, cleanliness, roaches and spiders..

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I didn't get my $100 deposit back for no reason. He said there was property damage but there wasn't. And I made sure the room was cleaned up too.

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Quality of Accommodation
1.2 (117 reviews)
1.6 (85 reviews)
Reviewer's quote

The older lady at the front desk was rude she lied about room availability and was a complete witch when it came to her attitude and refused to give me a phone number for filing a customer complaint. The time before this stay she refused to help when I was given a room with a broken bathroom door....

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I was attempting to make a waffle in a waffle maker that was half busted and certainly inoperable compared to Wyndham hotels high standards of accommodation. The waffle maker was repeatedly beeping a mere 3-5 times because I could not turn over the waffle maker to retrieve the waffle that I am...

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Knights Inn and Super 8 Pros and Cons

Pros
  • Location
  • Leaving
  • Had a room
  • Location
  • Staff
  • No pros disgusting
Cons
  • Very poor customer service
  • Entire experience
  • Service
  • Poor customer service
  • Bad coustomer service
  • Absoluely miserable

Knights Inn and Super 8 Most Positive Reviews

Top rated reviews
5

The Knights Inn located in Phenix City 280 bypass is full of rats. They are not telling anyone who checks in. I have...

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5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

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5

The boxspring had holes in it. I got pictures. The refrigerator smell so bad that I didn't use it

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5

I requested a non-smoking room when i made res ovr the phone with customer service rep on july 22, 2015 we checked in...

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Knights Inn and Super 8 Most Critical Reviews

Lowest rated reviews
1

I was charged 30.00 more than the fee stated when I reserved rooms online. The rooms were filthy, Mold in microwave,...

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1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

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1

I will never. I repeat never ever stay at a knights inn again! The room was horrible! Very dated, dirty, dusty, dingy an...

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1

I was in Idaho falls for a family emergency, and I really needed an economical room and I am a wyndam reward member. I...

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Knights Inn and Super 8 Latest Reviews

Recent published reviews
No votes

I was staying at the knights inn on knights way dr indpls. In off south Harding st. At the end of my stay about one...

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No votes

I needed a hotel badly at 11pm so i Reserved online. When i arrived the employee working refused to finalize my...

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2.1

The older lady at the front desk was rude she lied about room availability and was a complete witch when it came to her...

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No votes

A computer purchased for over $1000 was thrown away by the motel people!

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Knights Inn and Super 8 Products and Services

Most reviewed product and services
  • Knights Inn Room (59 reviews)
  • Knights Inn Sanitary Conditions (57 reviews)
  • Knights Inn Customer Care (34 reviews)
  • Super 8 Room (51 reviews)
  • Super 8 Customer Care (32 reviews)
  • Super 8 Manager (23 reviews)