PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Knights Inn and Quality Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Knights Inn
Quality Inn

Knights Inn and Quality Inn Overview

Total reviews 250 44
Company responses 0 0
Issues resolved 1 0

Knights Inn and Quality Inn Consumer Ratings

Rank
296 out of 1322 in Hotels and Resorts category
251 out of 1322 in Hotels and Resorts category
Customer service
160 in category
193 in category
Location
208 in category
164 in category
Facilities and Services
198 in category
159 in category
Price Affordability
195 in category
148 in category

Knights Inn and Quality Inn Rating Details

Customer service
1.4 (138 reviews)
1.2 (17 reviews)
Reviewer's quote

...during the night my toliet flooded the room they moved me to another room it smelled like smoke even tho it was a nonsmoking rm and thatfridge also wasbroken the customer service was horrible they didnt caare and simpliy would not help me..

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My room # 355 Walked into my room toilets clogged called customer service she advised us that someone would come and unclog the toilet so then i mentioned that wasn't the only problem. I had *** in my mattress. So then she advised me that she would accomidate us to another room within another hour...

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Location
2.1 (128 reviews)
2.6 (10 reviews)
Reviewer's quote

NOTE: The name and location of my stay was NOT the above address. The location referenced in this email was not listed in the choices above. I stayed at the following location: KNIGHTS INN 114 WINNINGHAM ROAD ST...

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Iget the and had to wait for 4 1/2 hrs.for my ropm to be ready. To get put into a room that the curtain rod was falling off drywall all over the floor. Shampoo and soap from the prior customer in the shower.the toilet bowl was black and filthy. Hair all over the bathroom. Requested a working hair...

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Facilities and Services
1.2 (125 reviews)
1.7 (10 reviews)
Reviewer's quote

Please I need headquarter cust services..

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Lady at front desk told me its nothing she can do about it and she had an attitude

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Price Affordability
2 (120 reviews)
2 (13 reviews)
Reviewer's quote

Hello, I spoke to the front desk clerk about getting a room early and he told me the price for my room! I told him I would coming into his motel soon to check in he assured me everything was ready! Unfortunately when I arrived at the Knights Inn motel I had to wait for about 30 mins before a female...

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...I paid full price for a room, and i had to use the public bathroom. They coldly offer another room, on the same floor for us to get ready. When i complained about the inconvience at check out, I was told "That was lame that this happened to you, but we will get it fixed for the next guest...

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Knights Inn and Quality Inn Pros and Cons

Pros
  • Location
  • Leaving
  • Had a room
  • House keeping breakfast
  • Getting the heck out of there
  • Below average
Cons
  • Very poor customer service
  • Entire experience
  • Staffs attitude
  • Riping people off erica the rude gm belittled me
  • Overcharging
  • Fraud

Knights Inn and Quality Inn Most Positive Reviews

Top rated reviews
5

The Knights Inn located in Phenix City 280 bypass is full of rats. They are not telling anyone who checks in. I have...

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4

All i have to say is the manger at paris tn. Is very rud. .most of the time when we stay there with our discount its...

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5

The boxspring had holes in it. I got pictures. The refrigerator smell so bad that I didn't use it

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No votes

Knights Inn and Quality Inn Most Critical Reviews

Lowest rated reviews
1

I was charged 30.00 more than the fee stated when I reserved rooms online. The rooms were filthy, Mold in microwave,...

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1

Horrible place to stay...i was there for two 1/2 hours. I called on 10/9 and.requested a top floor room on the end...

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1

I will never. I repeat never ever stay at a knights inn again! The room was horrible! Very dated, dirty, dusty, dingy an...

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1

Horrible experience. My toilet broke. I tried to report the broken toilet that evening, but there was no one...

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Knights Inn and Quality Inn Latest Reviews

Recent published reviews
1

First of all they put me in a bug infested room. Blood on walls. Yellow sheets. No hot water. They charged me a deposit...

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1

I wanted to change my reservation, try to call 8oo number and after juggling recording reported that wait time is 1 hr...

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1.2

My third attempt at getting a working t.v. resulted in the manager threatening to call the police on me. After...

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No votes

I went to NC to do a promotional video. I got dropped off to the hotel. I got there and my door was not working to let...

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Knights Inn and Quality Inn Products and Services

Most reviewed product and services
  • Knights Inn Room (60 reviews)
  • Knights Inn Sanitary Conditions (57 reviews)
  • Knights Inn Customer Care (34 reviews)
  • Quality Inn Customer Care (10 reviews)
  • Quality Inn Room (10 reviews)
  • Quality Inn Sanitary Conditions (6 reviews)