PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Wayfair

Kmart and Wayfair Overview

Total reviews
1025
1118
Company responses
0
0
Issues resolved
9
5

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1118 reviews. It is 93 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Kmart customer support team than with Wayfair customer service.

Kmart and Wayfair Consumer Ratings

Rank
63 out of 614 in Supermarkets and Malls category
123 out of 2132 in Furniture and Decor category
Customer service
70 in category
104 in category
Website
56 in category
142 in category
Exchange, Refund and Cancellation Policy
59 in category
86 in category

Kmart and Wayfair Rating Details

Customer service
1.3 (289 reviews)
2 (456 reviews)
Reviewer's quote

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5. 00 off purchase of $15...

Claron

...I love all the customer service people there they are awesome and polite..

Elany
Website
2.1 (246 reviews)
2.8 (384 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...I will not buy in this website again they just make you waste your time..

Carlos M
Exchange, Refund and Cancellation Policy
1.7 (246 reviews)
2.1 (357 reviews)
Reviewer's quote

oder changein in my oder

Britley

I purchased four rugs and my home is infested from Mayfair they are bedbugs and I need a lawyer because I lost everything and in disabled I ordered a panel bed sheets,curtain and mattress I tried to get some of my disability back but I couldn't pleAse stop shopping here

Guccigurl1

Kmart and Wayfair Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Delivery
  • False and misleading advertising

Kmart and Wayfair Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Kmart and Wayfair Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Kmart and Wayfair Latest Reviews

Recent published reviews
1

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went...

Read all 1025 reviews

Excellent customer service was provided!! I will be happy to shop here again!!

Read all 1118 reviews

Kmart and Wayfair Products and Services

Most reviewed product and services
  • Kmart Manager (129 reviews)
  • Kmart Customer Care (84 reviews)
  • Kmart Cashier (77 reviews)
  • Wayfair Customer Care (173 reviews)
  • Wayfair Shipping Service (122 reviews)
  • Wayfair Credit Card (46 reviews)