PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
WalMart

Kmart and WalMart Overview

Total reviews
1062
8915
Company responses
0
1
Issues resolved
9
82

Kmart and WalMart Consumer Ratings

Rank
76 out of 320 in Supermarkets and Malls category
61 out of 320 in Supermarkets and Malls category
Customer service
80 in category
66 in category
Website
67 in category
55 in category
Exchange, Refund and Cancellation Policy
68 in category
38 in category
Product or Service Quality
68 in category
55 in category

Kmart and WalMart Rating Details

Customer service
1.4 (304 reviews)
1.6 (2876 reviews)
Reviewer's quote

I have contacted Kmart customer service twice about a order I did not receive #904435351 Placed on march 28th original tracking number 391498741609 FDE I originally tracked and it said was coming April 6th 2020 But it turned out to be a tracking number for someone elses order and it was shipped...

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...Suggested I call their customer service number and they might let me return them online. There was a 31 min. wait to talk to customer service on the phone, so I hung up...

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Website
2 (259 reviews)
2.4 (2555 reviews)
Reviewer's quote

The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

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I tried to track it on Moneygram website, but they want an authorization number. WALMART NEVER GAVE HER ONE! Now my money is gone and there is no way to track it because Walmart never gave my sister an authorization number to track it! Now I'm out $1000 because Walmart never furnished the needed...

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Exchange, Refund and Cancellation Policy
1.7 (258 reviews)
2.3 (2379 reviews)
Reviewer's quote

...I am going to receive a full refund, since I never received my order..

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00 TO GET MY PHONE FIXED, THEY WOULD ONLY REFUND $50. 00 of the repair fee!!! When I started asking about the additional fees, she hung up on me. I was very clear when I told her that the phone was heating up in my hand before it cracked!! I called back a second time, and a gentleman with...

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Product or Service Quality
2 (250 reviews)
2.1 (2335 reviews)
Reviewer's quote

...basically its 99 - 50in points(which I used but was given more HORRIBLE CUSTOMER SERVICE) So shipping is $69. 99 but I figure i'm only paying $49 so why not. Well of course now Sears doesn't HONOR sears plus anymore online so now I'm out $118...

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No want to know when or I can ship product back..

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Kmart and WalMart Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Service
  • Management

Kmart and WalMart Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Kmart and WalMart Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Kmart and WalMart Latest Reviews

Recent published reviews
1

I would like to give fewer stars but that's not possible. After using the online shopping feature for pickup, I was emai...

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No votes

Cannot sign out! This is like the last thing I need in these times! I depend on you all to be proficient! My proof is...

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No votes

Do you know if you’ll be getting in another shipment of this swing set?
The order number 004W001636987002
Thank you

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2

My sister sent money with Moneygram at her local Walmart. I never got it. I tried to track it on Moneygram website, but...

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Kmart and WalMart Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)
  • Walmart Customer Care (787 reviews)
  • Walmart Manager (544 reviews)
  • Walmart Cashier (431 reviews)