PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Walmart

Kmart and Walmart Overview

Total reviews
1025
8328
Company responses
0
1
Issues resolved
9
73

Walmart was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 8328 reviews. It is 7303 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Walmart customer service.

Kmart and Walmart Consumer Ratings

Rank
63 out of 614 in Supermarkets and Malls category
55 out of 614 in Supermarkets and Malls category
Customer service
71 in category
57 in category
Website
57 in category
46 in category
Exchange, Refund and Cancellation Policy
60 in category
32 in category

According to consumer ratings and reviews, Walmart ranks 8 points higher in the Supermarkets and Malls category than Kmart. People gave Kmart 1.3 stars for Customer service criterion in Supermarkets and Malls category and it is 38 points higher than the worst rated brand in this category. At the same time, Walmart was rated 1.6 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Walmart has a higher rating than Kmart. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Kmart 1.7 stars and it is 54% worse than other in category. Walmart however was rated 2.3 stars and it is 71% greater than other in category.

Kmart and Walmart Rating Details

Customer service
1.3 (289 reviews)
1.6 (2621 reviews)
Reviewer's quote

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5. 00 off purchase of $15...

Claron

...So I paid it a just closed account so Walmart lost another customer..

Adrick
Website
2.1 (246 reviews)
2.4 (2346 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...OK I STILL DID NOT KNOW THAT JOYBUY WAS CHINA THAN I LOOKED AT THERE WEBSITE AND IT SAID JOYBUY CHINA . WHAT? WHY IS WALMART. COM COMING RIGHT FROM CHINA? OK SO I EMAILED WALMART...

PissedConsumer1731298
Exchange, Refund and Cancellation Policy
1.7 (246 reviews)
2.3 (2169 reviews)
Reviewer's quote

oder changein in my oder

Britley

can't speak to a CSR for an order one Walmart.com

Tekesha

Kmart and Walmart Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Service
  • Management

Kmart and Walmart Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

Kmart and Walmart Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

Kmart and Walmart Latest Reviews

Recent published reviews
1

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went...

Read all 1025 reviews
2

Here in our town the Walmart is going to all self check outs. If this happens, I will find another store to shop at....

Read all 8328 reviews

Kmart and Walmart Products and Services

Most reviewed product and services
  • Kmart Manager (129 reviews)
  • Kmart Customer Care (84 reviews)
  • Kmart Cashier (77 reviews)
  • Walmart Customer Care (721 reviews)
  • Walmart Manager (540 reviews)
  • Walmart Cashier (427 reviews)