PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
WalMart

Kmart and WalMart Overview

Total reviews 1068 9399
Company responses 0 1
Issues resolved 10 84

Kmart and WalMart Consumer Ratings

Rank
77 out of 333 in Supermarkets and Malls category
64 out of 333 in Supermarkets and Malls category
Customer service
81 in category
60 in category
Website
63 in category
50 in category
Exchange, Refund and Cancellation Policy
71 in category
43 in category
Product or Service Quality
59 in category
55 in category

Kmart and WalMart Rating Details

Customer service
1.4 (305 reviews)
1.6 (3088 reviews)
Reviewer's quote

So I pull up Kmart's website looking for a customer service number, and found the 'contact us' link sends me to a broken FAQ page that pulls up nothing on its search results and spits out this error whenever I open it: "Unfortunately, there was a problem. Please try again. If the problem continues,...

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...I waited the 24 hours before I contacted Walmart customer service and these people were of very little help. They reordered what I could get delivered of my remaining items but they will not arrive before the 19th. My dog food could not be reordered and my dog is totally without...

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Website
2 (261 reviews)
2.4 (2700 reviews)
Reviewer's quote

The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

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Cannot order online I have repeatedly contacted them online and in person. I have done all they suggest and more-no help. I have deleted cookies, cache, ext contacted my provider-done all I can do no help. Walmart claims to have no knowledge how to fix-you would think they might have 1 person able...

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Exchange, Refund and Cancellation Policy
1.7 (258 reviews)
2.3 (2530 reviews)
Reviewer's quote

...I asked for a refund but they are saying it is to late. Help me find out what is going on with this. Vicky L Keener 440 Glade Creek Road Pisgah Forest NC...

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...Its so wrong! Im so disappointed! Ill be cancelling my app, and my credit card with Walmart as soon as I get my refund!!!!..

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Product or Service Quality
2 (250 reviews)
2.1 (2504 reviews)
Reviewer's quote

...basically its 99 - 50in points(which I used but was given more HORRIBLE CUSTOMER SERVICE) So shipping is $69. 99 but I figure i'm only paying $49 so why not. Well of course now Sears doesn't HONOR sears plus anymore online so now I'm out $118...

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...customer relations peoples attitude private security company telling me I cant *** park somewhere and put some shade tree upI have a disability and I use a service animal so I like to park in the shade for my service animal why do employees need to park in the shade when they are in the building all day why do...

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Kmart and WalMart Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Service
  • Management

Kmart and WalMart Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Kmart and WalMart Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Kmart and WalMart Latest Reviews

Recent published reviews
No votes

Kmart taking my money out of the account for the part I ordered.

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1

Nothing happened bc they refused to refund me the money that they took twice. And I don't believe that it takes 3...

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No votes

after I shopping in belleville nj in 07/28/2020 stole my identity and 08/02/2020 two time in this days . im very...

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2.8

Last time I went to my local Walmart they informed me I had to wear a mask. The convid guild lines are recommendations a...

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Kmart and WalMart Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)
  • Walmart Customer Care (837 reviews)
  • Walmart Manager (547 reviews)
  • Walmart Cashier (434 reviews)