PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and Kmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
Kmart

Toys R Us and Kmart Overview

Total reviews
401
1073
Company responses
0
0
Issues resolved
2
10

Toys R Us and Kmart Consumer Ratings

Rank
43 out of 275 in Kids' Stores category
76 out of 332 in Supermarkets and Malls category
Customer service
48 in category
80 in category
Website
38 in category
64 in category
Discounts and Special Offers
35 in category
56 in category
Price Affordability
43 in category
67 in category

Toys R Us and Kmart Rating Details

Customer service
1.2 (131 reviews)
1.4 (305 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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So I pull up Kmart's website looking for a customer service number, and found the 'contact us' link sends me to a broken FAQ page that pulls up nothing on its search results and spits out this error whenever I open it: "Unfortunately, there was a problem. Please try again. If the problem continues,...

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Website
2.1 (93 reviews)
2 (261 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

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Discounts and Special Offers
1.9 (93 reviews)
2.3 (246 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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...The FREECASH feature gives great discounts on thousands of items. I am gravitating towards KMart and away from Amazon more and more. I expect it won't be long I'll cut the cord completely from Amazon...

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Price Affordability
2.3 (87 reviews)
2.4 (248 reviews)
Reviewer's quote

The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

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...Delivery was good, the price was great. Yet very disappointed. The sales person said I would receive FREE shipping for a year...

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Toys R Us and Kmart Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Price
  • Sales staff
  • Good location
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Customer service
  • Worst customer service
  • Worst customer service for m

Toys R Us and Kmart Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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Toys R Us and Kmart Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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Toys R Us and Kmart Latest Reviews

Recent published reviews
No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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No votes

Kmart taking my money out of the account for the part I ordered.

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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No votes

after I shopping in belleville nj in 07/28/2020 stole my identity and 08/02/2020 two time in this days . im very...

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Toys R Us and Kmart Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)