PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Toys R Us

Kmart and Toys R Us Overview

Total reviews 1068 401
Company responses 0 0
Issues resolved 10 2

Kmart and Toys R Us Consumer Ratings

Rank
77 out of 334 in Supermarkets and Malls category
46 out of 278 in Kids' Stores category
Customer service
80 in category
51 in category
Website
63 in category
37 in category
Exchange, Refund and Cancellation Policy
70 in category
32 in category
Product or Service Quality
58 in category
21 in category

Kmart and Toys R Us Rating Details

Customer service
1.4 (305 reviews)
1.2 (131 reviews)
Reviewer's quote

So I pull up Kmart's website looking for a customer service number, and found the 'contact us' link sends me to a broken FAQ page that pulls up nothing on its search results and spits out this error whenever I open it: "Unfortunately, there was a problem. Please try again. If the problem continues,...

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...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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Website
2 (261 reviews)
2.1 (93 reviews)
Reviewer's quote

The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

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Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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Exchange, Refund and Cancellation Policy
1.7 (258 reviews)
1.6 (87 reviews)
Reviewer's quote

...I asked for a refund but they are saying it is to late. Help me find out what is going on with this. Vicky L Keener 440 Glade Creek Road Pisgah Forest NC...

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I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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Product or Service Quality
2 (250 reviews)
2.1 (76 reviews)
Reviewer's quote

...basically its 99 - 50in points(which I used but was given more HORRIBLE CUSTOMER SERVICE) So shipping is $69. 99 but I figure i'm only paying $49 so why not. Well of course now Sears doesn't HONOR sears plus anymore online so now I'm out $118...

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The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. And then to top it all off I am a student and am only home for Christmas and will not be here to accept a third...

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Kmart and Toys R Us Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Kmart and Toys R Us Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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Kmart and Toys R Us Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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Kmart and Toys R Us Latest Reviews

Recent published reviews
No votes

Kmart taking my money out of the account for the part I ordered.

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No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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No votes

after I shopping in belleville nj in 07/28/2020 stole my identity and 08/02/2020 two time in this days . im very...

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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Kmart and Toys R Us Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)