PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Target as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Target

Kmart and Target Overview

Total reviews
1027
2498
Company responses
0
0
Issues resolved
9
25

Target was first mentioned on PissedConsumer on Aug 30, 2007 and since then this brand received 2498 reviews. It is 1471 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Target customer service.

Kmart and Target Consumer Ratings

Rank
62 out of 482 in Supermarkets and Malls category
60 out of 482 in Supermarkets and Malls category
Customer service
71 in category
66 in category
Exchange, Refund and Cancellation Policy
60 in category
43 in category
Website
58 in category
53 in category

According to consumer ratings and reviews, Target ranks 2 points higher in the Supermarkets and Malls category than Kmart. People gave Kmart 1.3 stars for Customer service criterion in Supermarkets and Malls category and it is 40 points higher than the worst rated brand in this category. At the same time, Target was rated 1.5 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Target has a higher rating than Kmart. Regarding Website criterion, consumers gave Kmart 2.1 stars and it is 51% worse than other in category. Target however was rated 2.2 stars and it is 52% greater than other in category.

Kmart and Target Rating Details

Customer service
1.3 (290 reviews)
1.5 (610 reviews)
Reviewer's quote

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5. 00 off purchase of $15...

Claron

They have no professional customer service. I bought few things the other day and when I got home one of the items didn’t ring on sale. So 2 days later I was there again to shop and I stop over to customer service desk with my receipt and told the lady about the item didn’t ring on sale the other...

Bill K
Exchange, Refund and Cancellation Policy
1.7 (248 reviews)
2.1 (443 reviews)
Reviewer's quote

...They would not do an exchange. They would only refund and then I had to order again. the cost of shipping was exponentially higher by only ordering 1 item at a time...

PissedConsumer1639705

...I Was told in November 2019 that a refund would be issued. As of today I have not received my refund to my credit card. Someone altered my online account, and now it shows that I picked up the item in November, and that was issued a gift card...

Marilyn J
Website
2.1 (247 reviews)
2.2 (514 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

Prices on the website are far cheaper than in store. They don’t price adjust unless you inquire and then have customers have to go out of their way to prove they’re right. The website has far cheaper items and they should be the same price in store...

Dont b

Kmart and Target Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Merchandise
  • Prices
  • Treated me terribly
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Rude employees
  • Customer service sucks

Kmart and Target Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

Target also had a false advertisement for there Element 40" flat screen for $119.00. They stated it was only online...

Kmart and Target Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Purchased online a $75 target gift card to arrive at daughter's cell phone. Site states 4 hours. It never came. Six...

Kmart and Target Latest Reviews

Recent published reviews
2.2

Nasty attitudes, *Customer Service Desk, disrespectful to customers, throw bags at customers and refuse to bag items.

Read all 1027 reviews
3

They have no professional customer service. I bought few things the other day and when I got home one of the items...

Read all 2498 reviews

Kmart and Target Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (85 reviews)
  • Kmart Cashier (77 reviews)
  • Target Customer Care (190 reviews)
  • Target Manager (165 reviews)
  • Target Gift Card (154 reviews)