PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Menards

Kmart and Menards Overview

Total reviews
1068
2768
Company responses
0
0
Issues resolved
9
14

Kmart and Menards Consumer Ratings

Rank
76 out of 321 in Supermarkets and Malls category
42 out of 321 in Supermarkets and Malls category
Customer service
No votes
49 in category
Website
No votes
46 in category
Exchange, Refund and Cancellation Policy
No votes
41 in category
Product or Service Quality
No votes
45 in category

Kmart and Menards Rating Details

Customer service
No votes
1.7 (826 reviews)
Reviewer's quote

I have contacted Kmart customer service twice about a order I did not receive #904435351 Placed on march 28th original tracking number 391498741609 FDE I originally tracked and it said was coming April 6th 2020 But it turned out to be a tracking number for someone elses order and it was shipped...

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Ordered a oval to round dryer vent adapter, warehouse sent 4 galvanized pipes instead, no toll free number to call customer service, just a "contact customer services" online contact card. Waste of time dealing with them..

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Website
No votes
2.4 (680 reviews)
Reviewer's quote

The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

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...However I was told by Peter the main manager that I should have checked the website and the broken mower was now my problem. I was shocked. I informed him through tears and frustration that I was a single mother who he gladly took money from who really didnt have the money to spend...

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Exchange, Refund and Cancellation Policy
No votes
2.2 (663 reviews)
Reviewer's quote

...I am going to receive a full refund, since I never received my order..

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...Need refund to my original form of payment. Tried calling and emailing and no response. We re-packaged item putting original box back together - not an easy task since it arrived all ripped up...

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Product or Service Quality
No votes
2.2 (690 reviews)
Reviewer's quote

...basically its 99 - 50in points(which I used but was given more HORRIBLE CUSTOMER SERVICE) So shipping is $69. 99 but I figure i'm only paying $49 so why not. Well of course now Sears doesn't HONOR sears plus anymore online so now I'm out $118...

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...Its funny how their customer service is excellent while they are collecting your money and then once they have it, they dont care about you or what you ordered. Need proof, check my rebates. I should have just gone to Home Depot...

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Kmart and Menards Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Poor customer service
  • Rude manager
  • Response of local management

Kmart and Menards Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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Kmart and Menards Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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Kmart and Menards Latest Reviews

Recent published reviews
No votes

Number no longer in service

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3.4

My husband is a realtor, buy fix up and sell houses, he often get rebates on merchandise, some large some small, I...

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No votes

I purchased a pair of sneakers at Kmart in Ponce Puerto Rico The shoes were the wrong size and the management would not...

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3.4

Got run around no help at all!!!

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Kmart and Menards Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)
  • Menards Rebate (337 reviews)
  • Menards Customer Care (249 reviews)
  • Menards Manager (168 reviews)