PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Menards

Kmart and Menards Overview

Total reviews
1023
2266
Company responses
0
0
Issues resolved
9
13

Menards was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 2266 reviews. It is 1243 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Menards customer service.

Kmart and Menards Consumer Ratings

Rank
63 out of 614 in Supermarkets and Malls category
35 out of 614 in Supermarkets and Malls category
Customer service
71 in category
40 in category
Exchange, Refund and Cancellation Policy
60 in category
34 in category
Website
56 in category
34 in category

According to consumer ratings and reviews, Menards ranks 28 points higher in the Supermarkets and Malls category than Kmart. People gave Kmart 1.3 stars for Customer service criterion in Supermarkets and Malls category and it is 38 points higher than the worst rated brand in this category. At the same time, Menards was rated 1.8 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Menards has a higher rating than Kmart. Regarding Website criterion, consumers gave Kmart 2.1 stars and it is 50% worse than other in category. Menards however was rated 2.6 stars and it is 69% greater than other in category.

Kmart and Menards Rating Details

Customer service
1.3 (288 reviews)
1.8 (592 reviews)
Reviewer's quote

...I call customer rep. Saids Im stuck nothing she can go for not even A store credit. This is bad service...

Christopher22

... was to take everything down on his own and he gets injured Can you imagine the HUGE lawsuit we would be filing against Menard for such an extreme low customer service/satisfaction If something so necessary like the escalator is broken service should be called in immediately to try and repair plus have signs blocking so no one goes down thru there But of course there was nothing blocking which is an OSHA violation....

Gladys G
Exchange, Refund and Cancellation Policy
1.7 (246 reviews)
2.2 (485 reviews)
Reviewer's quote

oder changein in my oder

Britley

I ordered cabinets that were special designed for me. I have all the paperwork that I was given. The design plans were done incorrectly and now the store is not wanting to help resolve this issue. Not only will they not help, but the employees including the general Manager Gary has been extremely...

Christopher B
Website
2.1 (245 reviews)
2.6 (502 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...I think the customer service # listed on menards website is for their menards card. So sent an email..

PissedConsumer1655060

Kmart and Menards Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Poor customer service
  • Response of local management
  • Rude manager

Kmart and Menards Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

Kmart and Menards Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

Kmart and Menards Latest Reviews

Recent published reviews
1

I bought two pairs of these shoes. I found out a month later they are breaking from the bottom. I call customer rep....

Read all 1023 reviews
1.7

I bought my tree, cut the bottom, kept it watered and after 6 days I have a half bare tree. The needles are carpeting...

Read all 2266 reviews

Kmart and Menards Products and Services

Most reviewed product and services
  • Kmart Manager (128 reviews)
  • Kmart Customer Care (84 reviews)
  • Kmart Cashier (77 reviews)
  • Menards Rebate (290 reviews)
  • Menards Customer Care (221 reviews)
  • Menards Manager (164 reviews)