PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Menards

Kmart and Menards Overview

Total reviews
1027
2295
Company responses
0
0
Issues resolved
9
13

Menards was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 2295 reviews. It is 1268 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Menards customer service.

Kmart and Menards Consumer Ratings

Rank
62 out of 482 in Supermarkets and Malls category
36 out of 482 in Supermarkets and Malls category
Customer service
71 in category
37 in category
Exchange, Refund and Cancellation Policy
60 in category
34 in category
Website
58 in category
35 in category

According to consumer ratings and reviews, Menards ranks 26 points higher in the Supermarkets and Malls category than Kmart. People gave Kmart 1.3 stars for Customer service criterion in Supermarkets and Malls category and it is 40 points higher than the worst rated brand in this category. At the same time, Menards was rated 1.8 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Menards has a higher rating than Kmart. Regarding Website criterion, consumers gave Kmart 2.1 stars and it is 51% worse than other in category. Menards however was rated 2.6 stars and it is 68% greater than other in category.

Kmart and Menards Rating Details

Customer service
1.3 (290 reviews)
1.8 (609 reviews)
Reviewer's quote

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5. 00 off purchase of $15...

Claron

Give me Menards customer service, not their bank..

Darlene
Exchange, Refund and Cancellation Policy
1.7 (248 reviews)
2.2 (497 reviews)
Reviewer's quote

...They would not do an exchange. They would only refund and then I had to order again. the cost of shipping was exponentially higher by only ordering 1 item at a time...

PissedConsumer1639705

...Since I purchased another sink at a higher price, I thought it would not be a problem but they refuse to even talk about it and say that's policy. Done with menards and for purchase of in store credit, will not go to Elkhart..

PissedConsumer1764322
Website
2.1 (247 reviews)
2.6 (516 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...I think the customer service # listed on menards website is for their menards card. So sent an email..

PissedConsumer1655060

Kmart and Menards Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Poor customer service
  • Response of local management
  • Rude manager

Kmart and Menards Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

Kmart and Menards Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

Kmart and Menards Latest Reviews

Recent published reviews
2.2

Nasty attitudes, *Customer Service Desk, disrespectful to customers, throw bags at customers and refuse to bag items.

Read all 1027 reviews
3.3

Bought a defective sink that scratched after a few months. The sink had a five year warranty on it and I returned it in...

Read all 2295 reviews

Kmart and Menards Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (85 reviews)
  • Kmart Cashier (77 reviews)
  • Menards Rebate (294 reviews)
  • Menards Customer Care (227 reviews)
  • Menards Manager (165 reviews)