PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Lowes

Kmart and Lowes Overview

Total reviews
1024
4921
Company responses
0
3
Issues resolved
9
49

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4921 reviews. It is 3897 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Lowes customer service.

Kmart and Lowes Consumer Ratings

Rank
63 out of 614 in Supermarkets and Malls category
62 out of 614 in Supermarkets and Malls category
Customer service
72 in category
69 in category
Exchange, Refund and Cancellation Policy
61 in category
41 in category
Website
57 in category
45 in category

According to consumer ratings and reviews, Lowes ranks 1 points higher in the Supermarkets and Malls category than Kmart. People gave Kmart 1.3 stars for Customer service criterion in Supermarkets and Malls category and it is 38 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Lowes has a higher rating than Kmart. Regarding Website criterion, consumers gave Kmart 2.1 stars and it is 51% worse than other in category. Lowes however was rated 2.4 stars and it is 59% greater than other in category.

Kmart and Lowes Rating Details

Customer service
1.3 (288 reviews)
1.4 (1713 reviews)
Reviewer's quote

...I call customer rep. Saids Im stuck nothing she can go for not even A store credit. This is bad service...

Christopher22

assistant manager using profanity in front of a customer while chastising a cashier at checkout. justin the assistant manager was swearing at the cashier as i was checking out the other day and was using profanity..

PissedConsumer1729173
Exchange, Refund and Cancellation Policy
1.7 (246 reviews)
2.1 (1164 reviews)
Reviewer's quote

oder changein in my oder

Britley

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google translation to get an answer with my Installers. They damage and unfinished job. Please find other options for your installation. I am telling you, the worst job experience.

Kingslee
Website
2.1 (245 reviews)
2.4 (1321 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

...Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response..

Giuseppina

Kmart and Lowes Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Product
  • Price
  • Location
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Customer service received
  • Service

Kmart and Lowes Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Kmart and Lowes Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Kmart and Lowes Latest Reviews

Recent published reviews

No answer and say on hold for a while

Read all 1024 reviews
1

assistant manager using profanity in front of a customer while chastising a cashier at checkout. justin the assistant...

Read all 4921 reviews

Kmart and Lowes Products and Services

Most reviewed product and services
  • Kmart Manager (128 reviews)
  • Kmart Customer Care (84 reviews)
  • Kmart Cashier (77 reviews)
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (336 reviews)
  • Lowes Manager (297 reviews)