PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Lowes

Kmart and Lowes Overview

Total reviews 1068 5812
Company responses 0 3
Issues resolved 10 60

Kmart and Lowes Consumer Ratings

Rank
77 out of 333 in Supermarkets and Malls category
75 out of 333 in Supermarkets and Malls category
Customer service
79 in category
77 in category
Website
61 in category
50 in category
Exchange, Refund and Cancellation Policy
68 in category
50 in category
Product or Service Quality
58 in category
71 in category

Kmart and Lowes Rating Details

Customer service
1.4 (305 reviews)
1.4 (2235 reviews)
Reviewer's quote

So I pull up Kmart's website looking for a customer service number, and found the 'contact us' link sends me to a broken FAQ page that pulls up nothing on its search results and spits out this error whenever I open it: "Unfortunately, there was a problem. Please try again. If the problem continues,...

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...Worst customer service I've ever seen. itooktheadviceoftherevieweraboveandcalledfox46newsinnorthcarolinawheretheirheadquartersis. they gave me this email to send complaints in to...

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Website
2 (261 reviews)
2.4 (1714 reviews)
Reviewer's quote

The main reason I used their website was that they had toilet paper listed as available for pickup and several items I was also needed. I placed the order for pickup at 1203am Monday, May,18th for pickup between 12pm and 1 pm that same day. During checkout there were no red flags about any item...

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Your website shows 4 in stock at all locations of item Flex Seal Paste 48oz. White. After an assoc...

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Exchange, Refund and Cancellation Policy
1.7 (258 reviews)
2.1 (1535 reviews)
Reviewer's quote

...I asked for a refund but they are saying it is to late. Help me find out what is going on with this. Vicky L Keener 440 Glade Creek Road Pisgah Forest NC...

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...I asked the protection plus rep for a refund and they told me without a receipt they cannot assist us. They were quick to cash our check...

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Product or Service Quality
2 (250 reviews)
1.9 (1754 reviews)
Reviewer's quote

...basically its 99 - 50in points(which I used but was given more HORRIBLE CUSTOMER SERVICE) So shipping is $69. 99 but I figure i'm only paying $49 so why not. Well of course now Sears doesn't HONOR sears plus anymore online so now I'm out $118...

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...The number was no good, The postal service has never picked up the order. Local Lowes said its out of there hands. The item is listed online by Lowes as being delivered...

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Kmart and Lowes Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Customer service
  • Customer service received
  • Service

Kmart and Lowes Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

I love Kmart! im only pissed off reading the reviews on here. they have great prices, great staff that is like family,...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Kmart and Lowes Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1


I bought a cast net two weeks ago , it was about 35 dollars, (never used it), I decided I wanted a 7ft cast net instead...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Kmart and Lowes Latest Reviews

Recent published reviews
No votes

Kmart taking my money out of the account for the part I ordered.

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1

We had a TREX deck installed in July 2020 that cost more than $17,000. We have boards that are warping, rails not even...

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No votes

after I shopping in belleville nj in 07/28/2020 stole my identity and 08/02/2020 two time in this days . im very...

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2.8

asked a sales representative where an item was got a look that was not pleasant a grunt and a yeah it in that isle well...

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Kmart and Lowes Products and Services

Most reviewed product and services
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (86 reviews)
  • Kmart Cashier (77 reviews)
  • Lowes Customer Care (551 reviews)
  • Lowes Delivery Service (370 reviews)
  • Lowes Manager (308 reviews)