PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KLM and Lufthansa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KLM
KLM
2.0
Lufthansa
1.8
KLM
Lufthansa

KLM and Lufthansa Overview

Total reviews 230 1898
Company responses 0 0
Issues resolved 2 29

KLM and Lufthansa Consumer Ratings

Rank
82 out of 512 in Airlines and Air Transport category
112 out of 512 in Airlines and Air Transport category
Customer service
103 in category
102 in category
Product or Service Quality
47 in category
107 in category
Exchange, Refund and Cancellation Policy
94 in category
101 in category
Level of Comfort
81 in category
76 in category

KLM and Lufthansa Rating Details

Customer service
1.5
(76 reviews)
1.5
(580 reviews)
Reviewer's quote

...Customer service is non-existent and there is no way to track resolutions. My luggage was never delivered to my hotel as promised and two work trips have been a disaster thanks to their incompetence. When submitting receipts for compensation for clothing, KLM reimbursed me for nothing...

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Agents barely speak English, the customer service is non existing, there is not even an attempt to help out!..

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Product or Service Quality
2.1
(59 reviews)
1.7
(470 reviews)
Reviewer's quote

...M claim came in at 28 days and they have refused to honor it after making me jump through hoops Absolutely horrendous service, flight, plane and after care,..

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...Very ugly service and worst. My original and destination were not Europe and dont care about the transit country. It's Lufthansa flies through Frankfurt to my destination and did not inform me of the visa requirement in advance...

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Exchange, Refund and Cancellation Policy
1.6
(59 reviews)
1.5
(467 reviews)
Reviewer's quote

...I was hoping that under these unforeseen circumstances you would be able to provide me with a refund. However you refused Are you willing to reconsider? Thank you Cathryn..

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I applied for a refund by filling the online refund form. I have been trying to trace my refund since the last 15 days but to no avail. The Call centre number never answers, it is automated and always says-All or executives are busy and call again later" I did try atleast a 100 times but not even...

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Level of Comfort
2
(55 reviews)
2
(425 reviews)
Reviewer's quote

Nobody answered the US KLM phone on a Sunday. I quit after calling twice and holding the line for 50 min.

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... -16 Deg and there were parents carrying young babies sat waiting on the bus in these sub-zero temperatures, is this really what Lufthansa *** as a reasonable level of care? After waiting on the bus for 20 minutes, we made our way out to the aircraft and to say I was incredulous when I saw the condition it was in w...

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KLM and Lufthansa Pros and Cons

Pros
  • Serves desired destination
  • Fly to the destination where we need to go
  • Except this occasion
  • Non
  • Worldwide
  • Ease of booking
Cons
  • Poor service
  • Poor customer management
  • Bad service
  • Customer care center service is horrible
  • Calls are never answered
  • Terrible customer service

KLM and Lufthansa Most Positive Reviews

Top rated reviews
5

Had to rebook as need to be in UK for my sister's funeral. It's a long 2 days as not a direct flights to Amsterdam h e...

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5

Tried filling in locator form and was asked where I was staying in Frankfurt to quarantine, so I thought I might have...

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5

Travel plans can be unpredictable, and sometimes circumstances arise that necessitate a change in your flight...

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5

Dear Sirs:
I had three tickets canceled last Spring and my return flight in December so I have to reschedule through Fare...

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KLM and Lufthansa Most Critical Reviews

Lowest rated reviews
1

Hello, my father passed away unexpectedly in December and I needed to cancel my flight ticket.
My name is Cathryn MacCall...

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1

Lufthansa is crap Airlines. These idiots are charging additional 80% for rebooking the flight. I have already paid ***...

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1

Dear sir/madam, my booking ref - KO7B46, i had a flight booked Aberdeen to Bangkok from 13th Jan 22 to 9th Mar 22.
I had...

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1

I have a flight voucher open until Dec 31st 2020. I have not been able to use this as Sweden has been subject to various...

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KLM and Lufthansa Latest Reviews

Recent published reviews
No votes

Expired documents person traveling needs new documents. This my reason to change date for Isaac Agyei.

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No votes

I have a flight from Beirut to Milan roundtrip
But it has been modified several times
You have scheduled us a flight from...

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No votes

Nothing has been resolved as of now. The customer rep couldn't locate the vouchers because of the date of issue.
Please c...

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No votes

Good evening,
My return flight on March 9, 2024, flight # LH6790 was cancelled not once but twice. It was re-booked for M...

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