PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner
Lazboy

Klaussner and Lazboy Overview

Total reviews
54
1141
Company responses
0
434
Issues resolved
1
15

Klaussner and Lazboy Consumer Ratings

Rank
344 out of 1483 in Furniture and Decor category
155 out of 1483 in Furniture and Decor category
Product or Service Quality
327 in category
305 in category
Warranty
214 in category
241 in category
Exchange, Refund and Cancellation Policy
154 in category
215 in category
Reliability
367 in category
215 in category

Klaussner and Lazboy Rating Details

Product or Service Quality
1.3 (16 reviews)
1.4 (426 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

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...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

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Warranty
1.5 (14 reviews)
1.3 (384 reviews)
Reviewer's quote

...The company said to me it's past the one year warranty and they won't stand by their product because it is beyond their warranty..

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...They have lifetime warranty on the chair. Thats why we have bought two more. The first chairs mechanics were perfect even after 15 years and when we were ready to replace because of material wear and tear...

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Exchange, Refund and Cancellation Policy
1.7 (13 reviews)
1.4 (371 reviews)
Reviewer's quote

...The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs. BEWARE! ..

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...the chemical smells are affecting my health and for that reason i would like for Lazy boy to come get this furniture out of my house and i would like a full refund, I am very disappointed my entire Family has owned lazy boy furniture ever since i was a young and I am 52 years old now, we never had any kind of problems or issues of this nature, I spent $2,110. 72 of my hard earned money on this furniture and i cant even enjoy it, How am i suppose to "Live Life Comfortably" as your logo says when i cant even be in the same room without having a sinusitis attack and the worst headache ever so i found the Chief Executive contact info and i emailed him so we shall see if he fixes this issue, i will leave a link to all the contact names and email address for the corporate headquarters Kurt L. Darrow President, Chairman and CEO 1 La-Z-Boy Drive Monroe, MI 48162...

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Reliability
1 (12 reviews)
1.4 (414 reviews)
Reviewer's quote

We bought a 3 piece Jenny sectional from Klaussner. Since day one the seams began to fail, the back cushions crushed, the skirts slipped and the chaise bottom cushion constantly moved. The chaise was fixed when I attached velcro to the frame and to the bottom of the cushion, my local dealer paid...

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My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Klaussner and Lazboy Pros and Cons

Pros
  • Look of the furniture
  • Stain resistant and no fading of fabric
  • To scream
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Want take return on defective item
  • Received with damage and defective issues
  • Fabric defective
  • Bad customer service
  • Not good quality
  • Poor quality

Klaussner and Lazboy Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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3.8

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Klaussner and Lazboy Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

I have been trying for months to find a replacement slipcover for my Jenny Sofa from Klaussner. It's impossible...and...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Klaussner and Lazboy Latest Reviews

Recent published reviews
No votes

How stupid that back cushions are not removable to put in washer

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1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

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1

After owning a Klaussner sofa for 2 years, the fabric is wearing away.
After submitting photos and the original receipt,...

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No votes

sofa bed makes noises and imposible to sleep on

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Klaussner and Lazboy Products and Services

Most reviewed product and services
  • Klaussner Sofa (28 reviews)
  • Klaussner Recliner (2 reviews)
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)