PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Klaussner and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Klaussner

Klaussner

1.8
Lazboy

Lazboy

Has verified representatives
2.3
Klaussner
Lazboy

Klaussner and Lazboy Overview

Total reviews
47
1103
Company responses
0
426
Issues resolved
1
12

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1103 reviews. It is 1056 reviews more than Klaussner received since Nov 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Klaussner customer support team than with Lazboy customer service.

Klaussner and Lazboy Consumer Ratings

Rank
279 out of 2130 in Furniture and Decor category
133 out of 2130 in Furniture and Decor category
Product or Service Quality
301 in category
283 in category
Staff
110 in category
147 in category
Reliability
346 in category
208 in category

According to consumer ratings and reviews, Lazboy ranks 146 points higher in the Furniture and Decor category than Klaussner. People gave Klaussner 1.3 stars for Product or Service Quality criterion in Furniture and Decor category and it is 232 points higher than the worst rated brand in this category. At the same time, Lazboy was rated 1.4 stars for Product or Service Quality criterion in this category and it is 250 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Klaussner has a higher rating than Lazboy. Regarding Reliability criterion, consumers gave Klaussner 1 stars and it is 65% worse than other in category. Lazboy however was rated 1.4 stars and it is 61% greater than other in category.

Klaussner and Lazboy Rating Details

Product or Service Quality
1.3 (14 reviews)
1.4 (413 reviews)
Reviewer's quote

...I ask that they pick them up as I do not want such a poor/defective product. They told me I could not return them. I stated that I can't be forced to keep defective item...

Joycee O

I called customer service the same day and they sent a repairman to my house on 10/18. He determined it needed a new motor and said one would be mailed directly to me. On 10/31 I stopped by the store to see what was holding up the delivery of the motor and the sales woman found out the order was...

Teresa K
Staff
2.5 (10 reviews)
2.1 (410 reviews)
Reviewer's quote

The cable mechanism broke on the couch and they say they are out of them poor customer service makes me wish I would never purchased from this company! I can not recommend Klaussner to anyone for this reason

Kandy

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton
Reliability
1 (10 reviews)
1.4 (395 reviews)
Reviewer's quote

I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told verbally how the sofa is a Klaussner and will last for a lifetime, I will stand adamant in the fact the support on the body is lacking and in fact is sending me to a chiropractor and...

Kristina L

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Greg J

Klaussner and Lazboy Pros and Cons

Pros
  • Look of the furniture
  • To scream
  • Stain resistant and no fading of fabric
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Warranty issues
  • Want take return on defective item
  • Uneven cushions
  • Bad customer service
  • Not good quality
  • Poor quality

Klaussner and Lazboy Most Positive Reviews

Top rated reviews
5

Let me share one important point - I'm a furniture store owner in Pennsylvania who's been carrying Klaussner products...

5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Klaussner and Lazboy Most Critical Reviews

Lowest rated reviews
1

Ordered a 6 piece bedroom set.

The bed frame could not be assembled because it was missing a component to hold it all t...

1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Klaussner and Lazboy Latest Reviews

Recent published reviews
1.8

Purchased two Kamiah recliners. When delivered each had issues and within a day other issues were found. Klaussner took...

Read all 47 reviews
1

Wood structure frame came apart two months after warranty expired. The small wire staples failed. I repaired it with...

Read all 1103 reviews

Klaussner and Lazboy Products and Services

Most reviewed product and services
  • Klaussner Sofa (25 reviews)
  • Klaussner Recliner (2 reviews)
  • Lazboy Recliner (431 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (70 reviews)