PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thermador and KitchenAid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thermador
KitchenAid

Thermador and KitchenAid Overview

Total reviews
66
708
Company responses
0
0
Issues resolved
0
5

Thermador and KitchenAid Consumer Ratings

Rank
375 out of 1791 in Appliances and Electronics category
46 out of 259 in Kitchen and Cooking category
Customer service
324 in category
33 in category
Price Affordability
338 in category
39 in category
Product or Service Quality
298 in category
31 in category
Value for money
337 in category
33 in category

Thermador and KitchenAid Rating Details

Customer service
1.1 (37 reviews)
1.3 (208 reviews)
Reviewer's quote

...Not only is it not repaired but now 2 gas burners on cooktop that were used to access oven shoot up flames and gas odor fills the kitchen! When I called customer service and repair to report and ask for resolution Tim was a bit put out to have to deal with my issue. BOTTOM LINE NEVER BUY THERMADOR..

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Unable to get ahold of customer service for order status. When you call you are on hold forever. No one ever picks up...

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Price Affordability
2 (32 reviews)
2 (179 reviews)
Reviewer's quote

When I arrived home, surprise, I had ice but it came with the price of two large gouges in my brand new hardwood floor that said refrigerator rested on. Later on that October 2015 evening, I became familiar with my new friend, a sound I now refer to as the "low purr" that my refrigerator now made...

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...Her price was $229 and then I could get 25% off. Her Manager said the same. I pointed out Kitchenaid is one company so why do they have 2 prices and the flyer that came with my mixer said to order online but I needed a code...

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Product or Service Quality
1.4 (31 reviews)
1.4 (214 reviews)
Reviewer's quote

...Service is always a week and a half out, before they can even look at it. The 8,000. 00 fridge/freezer didnt last 4 yrs..

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...The worst thing is, is that they are still selling this product knowing that it is no good at all. I tried to write a negative review on their website and it kept throwing me out. Customer Service don't bother to contact me...

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Value for money
1.3 (27 reviews)
1.4 (180 reviews)
Reviewer's quote

My $8K+ Thermador Professional 6-burner Dual Range stove needs a new element which is no longer available. So, I have been told there is nothing to do but take it to the dump (see attached photo of otherwise perfect, beautiful $8K stove). I have no other option than to use every blog, chat and...

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They took my money out, 3-4 days later my money randomly reappears and the website now says out of stock. Tried the online chat and the wait said 140 minutes, tried to email and got no response, then tried to call and waited over an hour for someone to pick up and hang up without saying anything....

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Thermador and KitchenAid Pros and Cons

Pros
  • I did like it until i was no longer able to use it
  • Products
  • Nice looking
  • Look of product
  • Appearance and reputation
  • Reputation
Cons
  • Product and service
  • Poor quality products that are expensive
  • Poor quality material
  • Customer service
  • Defective products
  • Non functioning applance

Thermador and KitchenAid Most Positive Reviews

Top rated reviews
3.1

I gave a freedom 30” freezer and fridge. The freezer has tape on the instead that can’t be removed. I called Thermador t...

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5

the ORDER CLEANER indicator needs to be reset

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3.1

Nobody picked up after I waited on hold for 10 minutes

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5

I would like the top rack would be adjustable for slightly larger everyday dinner plates. An 1/8 to 1/4 would do this fo...

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Thermador and KitchenAid Most Critical Reviews

Lowest rated reviews
1

We purchased all Thermador appliances for our new kitchen. It took a team of professionals to attempt to install the...

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1

I am glad that i found this website
My Kitchenaid Bottom Mount Build in Refrigerator has been making a beeping noise as...

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1

Thermador double wall oven door locked after self clean. Call customer service but all they say is call a local...

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1

I got a new KitchenAid Convection Microwave oven in August 2014. It has never worked. I called Kitchenaid and they...

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Thermador and KitchenAid Latest Reviews

Recent published reviews
1

My $8K+ Thermador Professional 6-burner Dual Range stove needs a new element which is no longer available. So, I have...

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1

Unable to get ahold of customer service for order status. When you call you are on hold forever. No one ever picks up....

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1

First called for repair of my gas Thermador oven on December 31, 2019. After 4 trips and $559 bill it was declared repai...

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No votes

No one told me anything about how to remove the ice removable tray in the fridge

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Thermador and KitchenAid Products and Services

Most reviewed product and services
  • Thermador Refrigerator (15 reviews)
  • Thermador Oven (11 reviews)
  • Thermador Repair (9 reviews)
  • Kitchenaid Dishwasher (105 reviews)
  • Kitchenaid Refrigerator (100 reviews)
  • Kitchenaid Oven (63 reviews)