PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kirby and Shark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kirby
Shark

Kirby and Shark Overview

Total reviews
397
529
Company responses
0
0
Issues resolved
1
3

Shark was first mentioned on PissedConsumer on Jun 23, 2008 and since then this brand received 529 reviews. It is 132 reviews more than Kirby received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shark customer support team than with Kirby customer service.

Kirby and Shark Consumer Ratings

Rank
198 out of 2621 in Appliances and Electronics category
130 out of 2621 in Appliances and Electronics category
Customer service
159 in category
98 in category
Product or Service Quality
83 in category
106 in category
Exchange, Refund and Cancellation Policy
132 in category
108 in category

According to consumer ratings and reviews, Shark ranks 68 points higher in the Appliances and Electronics category than Kirby. People gave Kirby 1.6 stars for Customer service criterion in Appliances and Electronics category and it is 496 points higher than the worst rated brand in this category. At the same time, Shark was rated 2.1 stars for Customer service criterion in this category and it is 557 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kirby has a higher rating than Shark. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Kirby 1.7 stars and it is 80% greater than other in category. Shark however was rated 2 stars and it is 84% greater than other in category.

Kirby and Shark Rating Details

Customer service
1.6 (112 reviews)
2.1 (222 reviews)
Reviewer's quote

so I will be awaiting to see what kind of customer service unfolds for a ripped off customer that was straight lied to to sell me a Kirby by apparently any means necessary! I am trying to be patient. And I do have all the proof of contact attempts for the past year. I am not the only one in this...

Vanessa P

...shooting online, they tell me to make sure it has water and if that doesn’t work, make sure it’s plugged in - DUH!! Unable to get information from customer service - maybe because the representative didn’t speak English very well and there might have been a communication issue. At this point, the trash will be...

PissedConsumer1773086
Product or Service Quality
2.6 (97 reviews)
2.2 (233 reviews)
Reviewer's quote

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!..

PissedConsumer1683273

...Everyone tell me at Vac shops that they can't get parts and Shark doesn't care out their customers service. It's the worst I've seen and I'm in the customer care business..

PissedConsumer1760074
Exchange, Refund and Cancellation Policy
1.7 (92 reviews)
2 (191 reviews)
Reviewer's quote

...Kirby does not have buy-back policy. Contacted local Concord NC. distributor and was told Yes, he did have buy-back policy...

Barbara N

...I would like a better vacuum from your line that’s more dependable or a refund. It’s expensive to have your vacuum looked at, and most shops don’t repair sharks bc they can’t get parks. I desperately need a new vacuum that does not clog up as much as this one..

PissedConsumer1703536

Kirby and Shark Pros and Cons

Pros
  • Good product
  • I like the kirby
  • Vacuum
  • I like the vacuum when it acutally works
  • Works great when they do work
  • Suction of the vacuum with a clean filter
Cons
  • Lack of respect
  • Sales practice
  • Rudeness
  • Customer un-service
  • Whole experience
  • Terrible customer service and failing product every few years

Kirby and Shark Most Positive Reviews

Top rated reviews
5

I worked as a Kirby dealer for several years and a distributor for about a year. I highly recommend it to anyone who is...

5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

Kirby and Shark Most Critical Reviews

Lowest rated reviews
1

When I found this job online, the ad said "Customer Service Reps Needed" saying they will pay minimum $350 a week; but n...

1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

Kirby and Shark Latest Reviews

Recent published reviews
1.7

I own three Kirby vacuum cleaners. I have one for each level of my house because too heavy to carry up and down the...

Read all 397 reviews
1.8

Have had my Shark steam mop for a couple years. Love it WHEN it works. Have used distilled water and still seems to be...

Read all 529 reviews

Kirby and Shark Products and Services

Most reviewed product and services
  • Kirby Vacuum Cleaner (69 reviews)
  • Kirby Sales Representative (45 reviews)
  • Kirby Customer Care (11 reviews)
  • Shark Vacuum Cleaner (148 reviews)
  • Shark Customer Care (49 reviews)
  • Shark Iron (22 reviews)