PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kingsdown Mattress and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kingsdown Mattress
Serta

Kingsdown Mattress and Serta Overview

Total reviews
33
304
Company responses
0
0
Issues resolved
0
1

Kingsdown Mattress and Serta Consumer Ratings

Rank
66 out of 210 in Bed and Bath category
55 out of 210 in Bed and Bath category
Product or Service Quality
48 in category
46 in category
Value for money
50 in category
51 in category
Delivery Service
32 in category
34 in category
Price Affordability
61 in category
42 in category

Kingsdown Mattress and Serta Rating Details

Product or Service Quality
1.3 (14 reviews)
1.4 (54 reviews)
Reviewer's quote

...I went back to the place that I bought it from to ask questions, but they quit selling them because of the poor quality. It is now two years of suffering, paying near $2000, and I have to get a new bed. I even rolled out of the bed the other night..

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...We NEVER received it, XPO Logistics was the service used. XPO Logistics returned the mattress at our request and we STILL have not had our Sam's account refunded! We need our Sam's account refunded IMMEDIATELY PLEASE!!!..

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Value for money
1.3 (13 reviews)
1.3 (41 reviews)
Reviewer's quote

And I was not able to contact the manufacturer and the retailer, Bedding Barn, is giving me the run around. I have photos of the mattress and will submit them below. I spoke t sales person Brandon in September, 2019 at the Deerfield Beach, FL store and he directed me to "bbarn@bellsouth.net, as did...

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Was told I could only exchange mattress in 60 days for something equal value. Was also told Serta sets the price and will not come down any. I can't sleep on my I comfort 300, it's too hard for my body and it's a plush...

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Delivery Service
2.7 (10 reviews)
2.6 (34 reviews)
Reviewer's quote

...Delivery was a debacle as they damaged walls by shoving the mattress up stairs instead of carrying it. Never again, you have been warned!..

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I was told that it would take 4-6 weeks for the bed to be manufactured, at which time someone from their "white glove" delivery service would contact me. After 5 weeks and not hearing from Serta, I checked my online account and discovered that my order had been canceled. I called their customer...

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Price Affordability
1.8 (9 reviews)
2.1 (38 reviews)
Reviewer's quote

Mattress is very poor quality, and started sagging so bad after 1 year, that I can't even sleep on it anymore. hopefully its warrantied against replacement, not that I want another one...

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...However, I will not accept another replacement; I want my full purchase price back. Serta has proven to me, three times, that their product is inferior and their customer service is lacking. I will NEVER buy another Serta product...

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Kingsdown Mattress and Serta Pros and Cons

Pros
  • Previous mattress was great
  • How the bed felt original
  • Speech of the salemand
  • No pros
Cons
  • Customer service
  • Warranty response
  • Rudeness of the staff by phone
  • Bad customer service
  • Sagging mattress
  • Wanted to let know about my experience

Kingsdown Mattress and Serta Most Positive Reviews

Top rated reviews
5

LikeNeed new mattress sides broke down

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5

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

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No votes
5

Primero que nada buenas tardes yo no me encuentro enojado ni nada parecido lo que estoy confuso ahora explico mi...

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Kingsdown Mattress and Serta Most Critical Reviews

Lowest rated reviews
1

I had a problem with my mattress within the first year of having it. I haven't contacted the company because I have...

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1

We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

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1

Kingsdown mattress sucks, worst mattress I ever owned. I had a Sealy, a Sterns & Foster for many years. Thought this...

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1

I bought a set of king mattress serta. They try (Serta) to give me a use mattress. If you wish to buy a mattress and...

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Kingsdown Mattress and Serta Latest Reviews

Recent published reviews
No votes

Rep coming end of Aug to inspect mattress

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No votes

My mattress after 6 months has a large bulge on the side and the top cushion (memory foam) has shifted. I have the...

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No votes

Cant get rid of smell. Makes me feel horrible all over.dont buy empire firm plush.

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No votes

I called Serta, filled out there form sent photos actually talked to customer service about 5 times said they were...

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Kingsdown Mattress and Serta Products and Services

Most reviewed product and services
  • Kingsdown Mattress Mattress (26 reviews)
  • Kingsdown Mattress Box Spring (3 reviews)
  • Serta Mattress (273 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Firm Mattress (5 reviews)