PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kingsdown Mattress and Serta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kingsdown Mattress

Kingsdown Mattress and Serta Overview

Total reviews
Company responses
Issues resolved

Serta was first mentioned on PissedConsumer on Jan 18, 2008 and since then this brand received 288 reviews. It is 261 reviews more than Kingsdown Mattress received since Mar 9, 2012.

Kingsdown Mattress and Serta Consumer Ratings

67 out of 310 in Bed and Bath category
44 out of 310 in Bed and Bath category
Value for money
48 in category
44 in category
Product or Service Quality
57 in category
43 in category
Style and Design
53 in category
43 in category

According to consumer ratings and reviews, Serta ranks 23 points higher in the Bed and Bath category than Kingsdown Mattress. People gave Kingsdown Mattress 1.2 stars for Value for money criterion in Bed and Bath category and it is 25 points higher than the worst rated brand in this category. At the same time, Serta was rated 1.2 stars for Value for money criterion in this category and it is 29 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Serta has a higher rating than Kingsdown Mattress. Regarding Style and Design criterion, consumers gave Kingsdown Mattress 1.1 stars and it is 71% worse than other in category. Serta however was rated 1.9 stars and it is 58% worse than other in category.

Kingsdown Mattress and Serta Rating Details

Value for money
1.2 (11 reviews)
1.2 (37 reviews)
Reviewer's quote

We paid over $3000 for our Kingsdown mattress. Within a year, there was a hump in the middle that left my wife and me lying at the edge of the mattress every night. For me, this translates into hip pain as I try to keep from falling out of the damn bed. I wake up every morning feeling like someone...

Scott S

I bought a Serta Mattress in 2017It has a 10 year warrantyA spring is poking through nowSerta said call American Mattress in Norridge Illinois where I bought the mattressThey told me it would be a $60 charge for someone to inspect the mattress

Michael P
Product or Service Quality
1 (11 reviews)
1.4 (48 reviews)
Reviewer's quote

We purchased a Kingsdown king size mattress four years ago. We were told of the support beam down the middle but were assured we would not feel it. Our FIRST mattress started sagging on the sides after just 3 months and amazingly my side was the worst...and I travelled for my job so was not on it...

Anne k

...Wonder why anyone would pay over $3000 for an inferior product. Don’t recommend a Serta purchase as you are only paying for a name and not a quality product! I had to turn mattress over to get any firmness. It eliminated the memory foam top that is useless...

Style and Design
1.1 (8 reviews)
1.9 (33 reviews)
Reviewer's quote

I travel for the majority of my career, and typically spend 100-120 nights per year in hotel for work, and maybe another 20 for pleasure.I spent about $2,000 on a mattress set in 2014, and despite it only being slept on less than 1,300 nights, has developed a dip on one side and a ridge in the...

Aaron G

My mattress arrived on 11/24/17, was sagging in a week. Only me sleeping in it I'm 5'7" 148 lbs, dealer states my bed frame voided warranty, but they set it up and removed the old non serta mattress that lasted 17 yrs.


Kingsdown Mattress and Serta Pros and Cons

  • Previous mattress was great
  • How the bed felt originally
  • What was described
  • Speech of the salemand
  • Customer service
  • Warranty response
  • Rudeness of the staff by phone
  • Bad customer service
  • Sagging mattress
  • Awful customer service sagging mattress

Kingsdown Mattress and Serta Most Positive Reviews

Top rated reviews
No votes

I know this is a terrible thing that it was not covered I just read this right now. I myself had a warranty claim in to...

Kingsdown Mattress and Serta Most Critical Reviews

Lowest rated reviews

I had a problem with my mattress within the first year of having it. I haven't contacted the company because I have...


We bought a Sealy Icomfort about one year ago. It was nice at first. When you lay on it now, it squashes to about two...

Kingsdown Mattress and Serta Latest Reviews

Recent published reviews

Mattress is very poor quality, and started sagging so bad after 1 year, that I can't even sleep on it anymore....

Read all 27 reviews

I have NEVER Heard a word from Serta themselves since I sent them a letter. The inspector that came out told me one...

Read all 288 reviews

Kingsdown Mattress and Serta Products and Services

Most reviewed product and services
  • Kingsdown Mattress Mattress (23 reviews)
  • Kingsdown Mattress Box Spring (2 reviews)
  • Serta Mattress (266 reviews)
  • Serta Icomfort Memory Foam Mattress (6 reviews)
  • Serta Icomfort Firm Mattress (4 reviews)