PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about King Soopers and Safeway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

King Soopers
Safeway

King Soopers and Safeway Overview

Total reviews
227
552
Company responses
0
0
Issues resolved
2
2

King Soopers and Safeway Consumer Ratings

Rank
62 out of 396 in Food Stores category
107 out of 396 in Food Stores category
Customer service
73 in category
90 in category
Price Affordability
63 in category
99 in category
Product or Service Quality
45 in category
72 in category
Layout of Store
62 in category
73 in category

King Soopers and Safeway Rating Details

Customer service
1.9 (100 reviews)
1.7 (205 reviews)
Reviewer's quote

I am so bummed to be giving this review as I love or local store but I hope this will improve customer service. I know we are all juggling this new normal and online ordering has been picking up speed; I tried the service twice before with no issues. Yesterday, my pick up time was scheduled for 5pm...

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I was treated terribly by a customer service member in store today, yelled at and humiliated in front of my child and the whole store..

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Price Affordability
3 (94 reviews)
2.4 (159 reviews)
Reviewer's quote

...I've never had problems in about 3 years I've shopped there besides sometimes items being not rang up the correct price occasionally. Wich is annoying being I can't just go back on the bus..

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...99 because I dont belong to your stupid club! What??!!! Post a large price tag of $4. 99 then gouge me for another $1. Im done with Safeway...

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Product or Service Quality
2.6 (92 reviews)
2.2 (161 reviews)
Reviewer's quote

I get it, right now things aren't working at 100%, however, for my first time using their delivery service, it was an expensive failure. I place an order for 98. xx plus the delivery charge came to 108...

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The product was twenty minutes old - never opened, and still in the bag SAFEWAY put it in at the checkstand. If the store employees touch it to bag it the customer is safe? But if the customer carries the bag out then brings it right back - it's diseased!! Good Grief - just another scam to keep...

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Layout of Store
2.9 (90 reviews)
2.8 (157 reviews)
Reviewer's quote

Every time I come to this store (location is off Baptist in Monument CO) an employee is rude! I will NEVER go there again! Walmart kicks this places butt in all areas! When customers are trying to shop while they are stocking dont act like we are the problem and in the way. We are just trying to...

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I was approached before I entered the store asking me If I had a mask. I advised the employee that I had a medical exemption and could not wear a mask. I shopped but felt uneasy by the stares from fellow shoppers who saw that I was not wearing a mask...

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King Soopers and Safeway Pros and Cons

Pros
  • Location
  • Customer service
  • Convenience
  • I used to love this store
  • Employees
  • Courtesy
Cons
  • Customer service
  • Rude employee
  • Unprofessional employees
  • Customer service
  • Unprofessional behavior
  • Poor service and high prices

King Soopers and Safeway Most Positive Reviews

Top rated reviews
5

Because I work in the same shopping center, I'm in Austin Bluff's King Soopers all the time. Like.. 5 out of 7 days a we...

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5

Southwest Safeway needs new management rotten meat always in the meat cases

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5

Last night approx 10:35pm, I was behind a woman with over 20 items. I was in no hurry and was enjoying a magazine when...

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5

Customers are just highly rude and it is mind boggling how petty they become over little things. Stop trying to overall...

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King Soopers and Safeway Most Critical Reviews

Lowest rated reviews
1

Very bad customer service. I had bought a Stouffer's family size lasagna and it made me sick to my stomach. And I do...

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1

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.
The pharmacy manager knows absol...

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1

Went to cash a King Soopers money order. They insisted on my social security number, claiming it was a payroll check. I...

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1

On 11/3/14 at 8:30 pm a customer shopping at Safeway on Church and Market Street was racially discriminated against by...

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King Soopers and Safeway Latest Reviews

Recent published reviews
2.2

Empkoyee not help at deli counter.just stood from afarand stared at me.
Down l oad clip coupons . Takes forever . Then no...

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2.1

This is the 2nd time I've ordered groceries online and chose a delivery time and 2.5 hours later I had to call asking fo...

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2.1

Every time I come to this store (location is off Baptist in Monument CO) an employee is rude! I will NEVER go there...

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3.8

I won't wear a mask. Please have designated Avoid aahours for customers who don't wear masks.

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King Soopers and Safeway Products and Services

Most reviewed product and services
  • King Soopers Customer Care (34 reviews)
  • King Soopers Manager (25 reviews)
  • King Soopers Pharmacist (6 reviews)
  • Safeway Customer Care (82 reviews)
  • Safeway Manager (61 reviews)
  • Safeway Cashier (29 reviews)