PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about King Soopers and Safeway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

King Soopers
Safeway

King Soopers and Safeway Overview

Total reviews
199
487
Company responses
0
0
Issues resolved
1
1

Safeway was first mentioned on PissedConsumer on May 31, 2007 and since then this brand received 487 reviews. It is 288 reviews more than King Soopers received since Feb 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with King Soopers customer support team than with Safeway customer service.

King Soopers and Safeway Consumer Ratings

Rank
39 out of 720 in Food Stores category
89 out of 720 in Food Stores category
Customer service
60 in category
80 in category
Product or Service Quality
33 in category
53 in category
Layout of Store
62 in category
59 in category

According to consumer ratings and reviews, King Soopers ranks 50 points higher in the Food Stores category than Safeway. People gave King Soopers 2 stars for Customer service criterion in Food Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Safeway was rated 1.7 stars for Customer service criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that King Soopers has a higher rating than Safeway. Regarding Layout of Store criterion, consumers gave King Soopers 2.8 stars and it is 59% greater than other in category. Safeway however was rated 2.9 stars and it is 61% greater than other in category.

King Soopers and Safeway Rating Details

Customer service
2 (84 reviews)
1.7 (173 reviews)
Reviewer's quote

...What a great customer service emploee will always go back because of him..

Sandra P

...So, now I get to wait in the happy line for customer service. More time waiting for reimbursement when I wish to be driving home..

Pam C
Product or Service Quality
2.6 (77 reviews)
2.3 (128 reviews)
Reviewer's quote

They ware out of products on a daily basis . The floors are dirty and often there are no carts available..

stephen A

Since Albertsons " absorbed " Safeway, the store has severely gone downhill. They are ALWAYS out of items that I have been shopping for about 25 years now here in Kingman. The Manager should have his face held down in a toilet until the bubbles stop coming up. HE IS A JERK !!! Tell Albertsons to...

Michael J
Layout of Store
2.8 (76 reviews)
2.9 (134 reviews)
Reviewer's quote

...The store is dirty, and on some days it smells bad. Their produce appears to be the leftovers after someone else picked the best off the truck first. The lettuce sits in filth...

Jayne

...constant shoplifting all around the store. Employees tell me they do no care and will not stop the stealing. Nothing works...

jeffrey m

King Soopers and Safeway Pros and Cons

Pros
  • Location
  • Convenience
  • People
  • I used to love this store
  • Employees
  • Courtesy
Cons
  • Customer service
  • Service
  • Rude employee
  • Customer service
  • Unprofessional behavior
  • Poor service and high prices

King Soopers and Safeway Most Positive Reviews

Top rated reviews
5

Because I work in the same shopping center, I'm in Austin Bluff's King Soopers all the time. Like.. 5 out of 7 days a we...

5

Southwest Safeway needs new management rotten meat always in the meat cases

King Soopers and Safeway Most Critical Reviews

Lowest rated reviews
1

Very bad customer service. I had bought a Stouffer's family size lasagna and it made me sick to my stomach. And I do...

1

The unprofessionalism in the Pharmacy (Rivermark) has increased since Kroger took over.
The pharmacy manager knows absol...

King Soopers and Safeway Latest Reviews

Recent published reviews
1

They have absolute disregard for thier employees! They fired my husband who had a brain tumor and has a metal plate in...

Read all 199 reviews

I decided to stop by Safeway to grab a pig of bacon..I knew that's what my mom would want since she's coming in from...

Read all 487 reviews

King Soopers and Safeway Products and Services

Most reviewed product and services
  • King Soopers Customer Care (33 reviews)
  • King Soopers Manager (24 reviews)
  • King Soopers Pharmacist (6 reviews)
  • Safeway Customer Care (76 reviews)
  • Safeway Manager (58 reviews)
  • Safeway Cashier (29 reviews)