PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kinetico and RainSoft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kinetico

Kinetico

2.6
RainSoft

RainSoft

Has Verified Representatives
2.9
Kinetico
RainSoft

Kinetico and RainSoft Overview

Total reviews 93 276
Company responses 0 188
Issues resolved 0 4

Kinetico and RainSoft Consumer Ratings

Rank
38 out of 790 in Utility category
30 out of 790 in Utility category
Customer service
37 in category
53 in category
Product or Service Quality
36 in category
49 in category
Price Affordability
50 in category
107 in category
Diversity of Products or Services
41 in category
60 in category

Kinetico and RainSoft Rating Details

Customer service
2.3 (42 reviews)
1.8 (70 reviews)
Reviewer's quote

...System works well, but customer service sucks. Got a bill for $179 with no line item. Called and asked what bill was for..

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...Poor customer service as no one calls me back to answer me . but they sure call me to do a maintenance check which is a different department..

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Product or Service Quality
2.6 (37 reviews)
2.1 (58 reviews)
Reviewer's quote

...Inferior product and poor service. Dont waste your money!..

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...Several service fees later we finally got that part fixed. Now we are having issues with the system itself and they are asking for more service fees to come out and see what the issue is. Each service fee is a blanket $100...

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Price Affordability
2.3 (33 reviews)
1.6 (56 reviews)
Reviewer's quote

I called out Kinetico and for other different companies wanting to get the best price in the best system possible. When Kinetico came in the door with a price of $4,500 I about fell over. Their product seemed amazing and I thought it would be a great purchase but being 82 years old I wasn't sure...

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...in my Ro/DI unit and bought one of their *RO* units (not a filter with De-ionization, which I need for my aquarium), he would save me another $50 off the price of their system. I still said no. Again, he asked incredulously, why wouldn't I want to buy this to save me all that...

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Diversity of Products or Services
2.8 (32 reviews)
2 (48 reviews)
Reviewer's quote

...inslalled outside and during the hurricane, the system had no issues since it is non-electric! We love our system! I have seen comments on price, but their products are the best value. The local dealer was a great experience for us, as...

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Unfortunately it's a whole demonstration complete with tests, videos, and an overblown calculation of your monthly water related expenses (water, cleaning products, soap, etc) to sell you their water softening system. It lasted 3 hours!!! I just wanted him out of my home, but I always try to be...

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Kinetico and RainSoft Pros and Cons

Pros
  • Quality of the system
  • Efficiency of the unit
  • Water
  • Lifetime warranty
  • What i thought was a true lifetime warranty
  • Reverse osmosis system
Cons
  • Repair service
  • Product performance
  • Price
  • Bad customer service
  • Faulty product
  • Failing to keep their promise

Kinetico and RainSoft Most Positive Reviews

Top rated reviews
5

Me and my husband like to write reviews on products that we love and that we don't love about every 5 years or so. This...

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5

I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me...

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5

I love Kinetico, and I am so thankful to have it in my house.
And when we move to another house, our kinetico system wi...

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5

Multiple file cabinets were left outside of my home containing Rain Soft customer account info. I contacted the local...

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Kinetico and RainSoft Most Critical Reviews

Lowest rated reviews
1

Had a Kinetico system installed and have had nothing but problems. Had a system prior to this one and never had issues...

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1

If the system itself is as good as they make it to be then it should sell itself. Unfortunately the representative they...

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1

Worse system EVER!!!!!!! Not only did their system destroy our house due to faulty install and leaking, bur their...

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1

Rain Soft Raised their Prices on Services, but cut most benefits off, such as free service calls, now is only one per...

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Kinetico and RainSoft Latest Reviews

Recent published reviews
1.3

I purchased a dual system because of the high iron content in the well water in New Hampshire. Its never worked very...

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No votes

Person selling Medical Alert Rain soft was not on the line

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1.6

I am in Massachusetts and have found that my local Kinetico system is great when it works, but service is an issue. You...

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No votes

I'm disappointed that my RainSoft unit died out less than 5 years of having it installed, I needed to replace it for...

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Kinetico and RainSoft Products and Services

Most reviewed product and services
  • Kinetico Water Softener (38 reviews)
  • Kinetico Filtration System (9 reviews)
  • Kinetico K5 Water Filtration System (6 reviews)
  • Rainsoft Water Conditioning System (79 reviews)
  • Rainsoft Filtration System (11 reviews)
  • Rainsoft Sales Representative (9 reviews)