PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volkswagen Of America and Kia Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Volkswagen Of America
Kia Motors

Volkswagen Of America and Kia Motors Overview

Total reviews
366
885
Company responses
0
0
Issues resolved
1
1

Kia Motors was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 885 reviews. It is 519 reviews more than Volkswagen Of America received since Sep 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Volkswagen Of America customer support team and Kia Motors customer service.

Volkswagen Of America and Kia Motors Consumer Ratings

Rank
52 out of 1020 in Auto category
43 out of 1020 in Auto category
Customer service
35 in category
34 in category
Staff
40 in category
33 in category
Product or Service Quality
42 in category
35 in category

According to consumer ratings and reviews, Kia Motors ranks 9 points higher in the Auto category than Volkswagen Of America. People gave Volkswagen Of America 1.6 stars for Customer service criterion in Auto category and it is 96 points higher than the worst rated brand in this category. At the same time, Kia Motors was rated 1.6 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kia Motors has a higher rating than Kia Motors. Regarding Product or Service Quality criterion, consumers gave Volkswagen Of America 1.7 stars and it is 68% greater than other in category. Kia Motors however was rated 1.9 stars and it is 73% greater than other in category.

Volkswagen Of America and Kia Motors Rating Details

Customer service
1.6 (120 reviews)
1.6 (218 reviews)
Reviewer's quote

...Let me tell you that the customer service he provided and the company they present is a BIG ZERO. They don’t care about the safety of their customers. This vehicle did not even had PDI done when it was sold to us...

Lilliana L

Then, the senior manager of customer service can't even pick up the phone to call a manager in the title dept. It's one thing to note publish phone numbers of certain employees of a company, but I'm being told that the title dept doesn't even have a phone number that customer service can call....

PissedConsumer1727332
Staff
1.8 (115 reviews)
1.8 (203 reviews)
Reviewer's quote

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Villa

Staff not Handel customers perfectly. Service manager rude behaviour. No much rush here but staff dinied washing and other services part...

Kerie
Product or Service Quality
1.7 (107 reviews)
1.9 (189 reviews)
Reviewer's quote

I've been servicing a 2016 VW GTI at Wellesley VW in MA since it was new with the carefree maintenance, which covers scheduled service up to 30K miles. I've been surprised by the issues we've encountered with the golf: 1) The clutch pedal was making squeaky noises almost from new and I had to...

Jean P

...and refuse to pay for their shotty product. They should be put out of business..

Andrea C

Volkswagen Of America and Kia Motors Pros and Cons

Pros
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
  • Looks of vehicle
  • Kia sorento
  • Car
Cons
  • Poor customer servies
  • Custimarer care
  • I have had no responce
  • Customer service
  • Never buy kia again
  • Defective part

Volkswagen Of America and Kia Motors Most Positive Reviews

Top rated reviews
5

I think I've been hung up now twice in a row

5

i have 31000 miles on my 2012 kia optima and the nexen tires are shot,i have it on lease and i suppose im stuck with...

Volkswagen Of America and Kia Motors Most Critical Reviews

Lowest rated reviews
1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

1

Customer Complaint- Kia Polokwane Dealership

I am writing to Complain about the Kia Dealership Polokwane. I have writte...

Volkswagen Of America and Kia Motors Latest Reviews

Recent published reviews
1

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Read all 366 reviews

Continuing to have our car peel flaking paint all around the windshield

Read all 885 reviews

Volkswagen Of America and Kia Motors Products and Services

Most reviewed product and services
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (16 reviews)
  • Kia Motors Car (350 reviews)
  • Kia Motors Warranty (52 reviews)
  • Kia Motors Customer Care (27 reviews)