PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors and Volkswagen Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors
Volkswagen Of America

Kia Motors and Volkswagen Of America Overview

Total reviews
885
366
Company responses
0
0
Issues resolved
1
1

Kia Motors was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 885 reviews. It is 519 reviews more than Volkswagen Of America received since Sep 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kia Motors customer support team and Volkswagen Of America customer service.

Kia Motors and Volkswagen Of America Consumer Ratings

Rank
44 out of 1020 in Auto category
53 out of 1020 in Auto category
Customer service
34 in category
35 in category
Staff
34 in category
41 in category
Product or Service Quality
35 in category
42 in category

According to consumer ratings and reviews, Kia Motors ranks 9 points higher in the Auto category than Volkswagen Of America. People gave Kia Motors 1.6 stars for Customer service criterion in Auto category and it is 97 points higher than the worst rated brand in this category. At the same time, Volkswagen Of America was rated 1.6 stars for Customer service criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Volkswagen Of America has a higher rating than Volkswagen Of America. Regarding Product or Service Quality criterion, consumers gave Kia Motors 1.9 stars and it is 73% greater than other in category. Volkswagen Of America however was rated 1.7 stars and it is 68% greater than other in category.

Kia Motors and Volkswagen Of America Rating Details

Customer service
1.6 (218 reviews)
1.6 (120 reviews)
Reviewer's quote

Then, the senior manager of customer service can't even pick up the phone to call a manager in the title dept. It's one thing to note publish phone numbers of certain employees of a company, but I'm being told that the title dept doesn't even have a phone number that customer service can call....

PissedConsumer1727332

...Let me tell you that the customer service he provided and the company they present is a BIG ZERO. They don’t care about the safety of their customers. This vehicle did not even had PDI done when it was sold to us...

Lilliana L
Staff
1.8 (203 reviews)
1.8 (115 reviews)
Reviewer's quote

Staff not Handel customers perfectly. Service manager rude behaviour. No much rush here but staff dinied washing and other services part...

Kerie

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Villa
Product or Service Quality
1.9 (189 reviews)
1.7 (107 reviews)
Reviewer's quote

...and refuse to pay for their shotty product. They should be put out of business..

Andrea C

I've been servicing a 2016 VW GTI at Wellesley VW in MA since it was new with the carefree maintenance, which covers scheduled service up to 30K miles. I've been surprised by the issues we've encountered with the golf: 1) The clutch pedal was making squeaky noises almost from new and I had to...

Jean P

Kia Motors and Volkswagen Of America Pros and Cons

Pros
  • Looks of vehicle
  • Kia sorento
  • Car
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
Cons
  • Customer service
  • Never buy kia again
  • Defective part
  • Poor customer servies
  • Custimarer care
  • I have had no responce

Kia Motors and Volkswagen Of America Most Positive Reviews

Top rated reviews
5

i have 31000 miles on my 2012 kia optima and the nexen tires are shot,i have it on lease and i suppose im stuck with...

5

I think I've been hung up now twice in a row

Kia Motors and Volkswagen Of America Most Critical Reviews

Lowest rated reviews
1

Customer Complaint- Kia Polokwane Dealership

I am writing to Complain about the Kia Dealership Polokwane. I have writte...

1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

Kia Motors and Volkswagen Of America Latest Reviews

Recent published reviews

Continuing to have our car peel flaking paint all around the windshield

Read all 885 reviews
1

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Read all 366 reviews

Kia Motors and Volkswagen Of America Products and Services

Most reviewed product and services
  • Kia Motors Car (350 reviews)
  • Kia Motors Warranty (52 reviews)
  • Kia Motors Customer Care (27 reviews)
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (16 reviews)