PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toyota and Kia Motors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toyota
Kia Motors

Toyota and Kia Motors Overview

Total reviews
540
879
Company responses
0
0
Issues resolved
2
1

Kia Motors was first mentioned on PissedConsumer on Jul 30, 2007 and since then this brand received 879 reviews. It is 339 reviews more than Toyota received since Sep 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Toyota customer support team and Kia Motors customer service.

Toyota and Kia Motors Consumer Ratings

Rank
32 out of 1243 in Auto category
46 out of 1243 in Auto category
Customer service
29 in category
36 in category
Staff
25 in category
34 in category
Product or Service Quality
23 in category
37 in category

According to consumer ratings and reviews, Toyota ranks 14 points higher in the Auto category than Kia Motors. People gave Toyota 1.9 stars for Customer service criterion in Auto category and it is 103 points higher than the worst rated brand in this category. At the same time, Kia Motors was rated 1.6 stars for Customer service criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Toyota has a higher rating than Kia Motors. Regarding Product or Service Quality criterion, consumers gave Toyota 2.1 stars and it is 83% greater than other in category. Kia Motors however was rated 1.9 stars and it is 72% greater than other in category.

Toyota and Kia Motors Rating Details

Customer service
1.9 (111 reviews)
1.6 (217 reviews)
Reviewer's quote

...I was in last week for regular service and told there were no upgrades, etc for car. Today got email from Toyota to be sure to take advantage of support for CarPlay and Alexa. Went thru all steps to set up Alexa—didn’t work...

PissedConsumer1699231

Then, the senior manager of customer service can't even pick up the phone to call a manager in the title dept. It's one thing to note publish phone numbers of certain employees of a company, but I'm being told that the title dept doesn't even have a phone number that customer service can call....

PissedConsumer1727332
Staff
2 (95 reviews)
1.8 (200 reviews)
Reviewer's quote

...Toyota staff - who didn't tell me it was broken, is now refusing to fix it saying Head Unit can break at any time. Toyota Manufacturer Headquarters in TX also backing service staff saying Head Unit can break at any time. All of which I don't believe and was never told...

Maryann C

Staff not Handel customers perfectly. Service manager rude behaviour. No much rush here but staff dinied washing and other services part...

Kerie
Product or Service Quality
2.1 (90 reviews)
1.9 (187 reviews)
Reviewer's quote

...I was in last week for regular service and told there were no upgrades, etc for car. Today got email from Toyota to be sure to take advantage of support for CarPlay and Alexa. Went thru all steps to set up Alexa—didn’t work...

PissedConsumer1699214

...and refuse to pay for their shotty product. They should be put out of business..

Andrea C

Toyota and Kia Motors Pros and Cons

Pros
  • Good service
  • Vehicle
  • I thought i would like the vehicle
  • Looks of vehicle
  • Kia sorento
  • Car
Cons
  • Warranty
  • Horrible customer service
  • Dangerous product
  • Customer service
  • Never buy kia again
  • Defective part

Toyota and Kia Motors Most Positive Reviews

Top rated reviews
5

Brought my 2009 Corolla in for several recalls the first spiral cable I pick up my car and did not even leave the...

5

i have 31000 miles on my 2012 kia optima and the nexen tires are shot,i have it on lease and i suppose im stuck with...

Toyota and Kia Motors Most Critical Reviews

Lowest rated reviews
1

The rear suspension assembly on our RAV 4 was recalled. They did a temporary fix. Permanent Fix letter came, but none...

1

Customer Complaint- Kia Polokwane Dealership

I am writing to Complain about the Kia Dealership Polokwane. I have writte...

Toyota and Kia Motors Latest Reviews

Recent published reviews

2018 CH-R only 65000 millage transmission gone and Toyota not fix because over 60000. If I fix cost over $12000. And...

Read all 540 reviews
1.1

This is my fourth review, which now makes it valid for me to file for lemon law. Which I WILL do. My issues include bad...

Read all 879 reviews

Toyota and Kia Motors Products and Services

Most reviewed product and services
  • Toyota Car (198 reviews)
  • Toyota Customer Care (8 reviews)
  • Toyota Pickup Truck (7 reviews)
  • Kia Motors Car (347 reviews)
  • Kia Motors Warranty (50 reviews)
  • Kia Motors Repair (36 reviews)