PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Kia Motors Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Kia Motors Finance

Wells Fargo Dealer Services and Kia Motors Finance Overview

Total reviews
449
374
Company responses
0
0
Issues resolved
3
0

Wells Fargo Dealer Services was first mentioned on PissedConsumer on Nov 4, 2010 and since then this brand received 449 reviews. It is 75 reviews more than Kia Motors Finance received since Jul 25, 2012.

Wells Fargo Dealer Services and Kia Motors Finance Consumer Ratings

Rank
302 out of 2343 in Financial Services category
215 out of 2343 in Financial Services category
Customer service
221 in category
224 in category
Website
245 in category
222 in category
Product or Service Quality
179 in category
127 in category

According to consumer ratings and reviews, Kia Motors Finance ranks 87 points higher in the Financial Services category than Wells Fargo Dealer Services. People gave Wells Fargo Dealer Services 1.3 stars for Customer service criterion in Financial Services category and it is 441 points higher than the worst rated brand in this category. At the same time, Kia Motors Finance was rated 1.3 stars for Customer service criterion in this category and it is 438 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Kia Motors Finance has a higher rating than Wells Fargo Dealer Services. Regarding Product or Service Quality criterion, consumers gave Wells Fargo Dealer Services 1.5 stars and it is 73% greater than other in category. Kia Motors Finance however was rated 1.8 stars and it is 81% greater than other in category.

Wells Fargo Dealer Services and Kia Motors Finance Rating Details

Customer service
1.3 (157 reviews)
1.3 (188 reviews)
Reviewer's quote

This company has the worst customer service. My car was totalled in a hail storm. Insurance sent a check 10 days ago to them with a 10 day payoff...

Tiffany J

...I don’ like paying late charges and I don’t have too! H would not give me customer service supervisor( proably in another country’) bunch of cheapskates. over $10...

Mora
Website
1.6 (133 reviews)
1.7 (156 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

We paid off loan over a week ago with Certified Funds, so according to their website they will release the lien 'within 5 days', but cannot get them to release it yet! We have called at least SEVEN times that we were disconnected before ever speaking with anyone. Did reach them a couple times after...

PissedConsumer1645126
Product or Service Quality
1.5 (131 reviews)
1.8 (151 reviews)
Reviewer's quote

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796

She said she could remove my number, I asked for a manager, she stated that collections did not have managers and customer service was the only one who could help me. She transferred me. As I was speaking with the customer service manager, she acknowledged that they had received the payment and...

Sarah J

Wells Fargo Dealer Services and Kia Motors Finance Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
  • Car
  • Sales people
  • Quality of car
Cons
  • Customer service
  • Poor management of account
  • Incompetent staff
  • Customer service
  • Problem was not solved
  • Billing practices

Wells Fargo Dealer Services and Kia Motors Finance Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

Wells Fargo Dealer Services and Kia Motors Finance Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

Wells Fargo Dealer Services and Kia Motors Finance Latest Reviews

Recent published reviews
1

Became widow and couldn't get VA to issue renewal of car because title was he and I not he and/or I. After over a month...

Read all 449 reviews
1

Good luck getting these clowns to release the lien on your title when you payoff.

Read all 374 reviews

Wells Fargo Dealer Services and Kia Motors Finance Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (72 reviews)
  • Wells Fargo Dealer Services Customer Care (61 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)
  • Kia Motors Finance Customer Care (59 reviews)
  • Kia Motors Finance Auto Loan (56 reviews)
  • Kia Motors Finance Auto Leasing (54 reviews)