PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Kia Motors Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Kia Motors Finance

Wells Fargo Dealer Services and Kia Motors Finance Overview

Total reviews 451 521
Company responses 0 0
Issues resolved 3 3

Wells Fargo Dealer Services and Kia Motors Finance Consumer Ratings

Rank
348 out of 1896 in Financial Services category
253 out of 1896 in Financial Services category
Customer service
228 in category
224 in category
Website
258 in category
241 in category
Product or Service Quality
191 in category
145 in category
Interest Rate
115 in category
100 in category

Wells Fargo Dealer Services and Kia Motors Finance Rating Details

Customer service
1.3 (161 reviews)
1.3 (268 reviews)
Reviewer's quote

Their customer service sounds great like they are actually trying to help but they aren't. they lie to your face when they say they did something. I called and requested a copy of my title be faxed to me never got it and was told it was faxed...

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I have mailed (certified) and faxed documents that are never received or acknowledged by their customer service department. I now have a car with no title the lease is expired and they have my money which they are now claiming they will not refund after attempting since July 22 and its now October...

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Website
1.6 (136 reviews)
1.7 (225 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

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What I got finally after several attempts was a recording directing your customers to your website stating that for for help due to COVID-19 there was a ling to apply and I did that with no further communications on my part thinking things were being done on your end for us customers. Whatever I...

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Product or Service Quality
1.4 (134 reviews)
1.7 (217 reviews)
Reviewer's quote

Try to connect dealer service for car payment . Could not be able to sign in . Wells fargo gave out wrong ID username back longtime ago and have nothing to do with user ID for dealer services...

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Hello, I am hoping this gets to someone in authority since calling customer service has gotten me no where. My account # is 171384****. 1st The customer service Phone # 866-331-**** is antiquated and not helpful to any customers calling...

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Interest Rate
1.7 (130 reviews)
2 (199 reviews)
Reviewer's quote

...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved. I explained that only get paid on the 1st...

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...taken against them IMMEDIATELY! They are destroying your credit as well, your payments looks like your not paying down AND they are not charging the proper interest rate because if you are paying down, your interest will go down. File your complaint TODAY so they can investigate and get this...

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Wells Fargo Dealer Services and Kia Motors Finance Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
  • Quality of car
  • Car
  • Sales people
Cons
  • Customer service
  • Incompetent staff
  • Poor management of account
  • Customer service
  • So called customer service
  • Problem was not solved

Wells Fargo Dealer Services and Kia Motors Finance Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

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5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

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5

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her...

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5

Kia Motor Finance is royally trying to screw up my credit. I bought the car out through my bank at the end of lease. My...

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Wells Fargo Dealer Services and Kia Motors Finance Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

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1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

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1

I was making on time payments for 3 years. I do all my banking online and when 1 payment I made in March was returned...

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1

Kia Motor Finance is a Nightmare to deal with! I have faxed over,emailed bank statements even Kia Statements show I'm...

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Wells Fargo Dealer Services and Kia Motors Finance Latest Reviews

Recent published reviews
No votes

10/15/2020
Wells Fargo Dealer Services
Re: Account number: 771030****
Dear Wells Fargo Dealer Services,
Thank you for taking...

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No votes

The customer service name seems to be an oxymoron. There is no service for the customer. Just more frustration. Long...

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1

Try to connect dealer service for car payment . Could not be able to sign in .Wells fargo gave out wrong ID username...

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1

I purchased a vehicle that was financed through Kia Motors Finance USA in January 2020. I was required to use KMFUSA to...

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Wells Fargo Dealer Services and Kia Motors Finance Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (76 reviews)
  • Wells Fargo Dealer Services Loan (12 reviews)
  • Wells Fargo Dealer Services Auto Insurance (3 reviews)
  • Kia Motors Finance Auto Leasing (60 reviews)
  • Kia Motors Finance Auto Loan (59 reviews)
  • Kia Motors Finance Loan (37 reviews)