PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kia Motors Finance and Wells Fargo Dealer Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kia Motors Finance
Wells Fargo Dealer Services

Kia Motors Finance and Wells Fargo Dealer Services Overview

Total reviews
364
445
Company responses
0
0
Issues resolved
0
3

Wells Fargo Dealer Services was first mentioned on PissedConsumer on Nov 4, 2010 and since then this brand received 445 reviews. It is 81 reviews more than Kia Motors Finance received since Jul 25, 2012.

Kia Motors Finance and Wells Fargo Dealer Services Consumer Ratings

Rank
212 out of 2597 in Financial Services category
300 out of 2597 in Financial Services category
Customer service
240 in category
232 in category
Staff
207 in category
225 in category
Website
224 in category
246 in category

According to consumer ratings and reviews, Kia Motors Finance ranks 88 points higher in the Financial Services category than Wells Fargo Dealer Services. People gave Kia Motors Finance 1.2 stars for Customer service criterion in Financial Services category and it is 411 points higher than the worst rated brand in this category. At the same time, Wells Fargo Dealer Services was rated 1.3 stars for Customer service criterion in this category and it is 419 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Kia Motors Finance has a higher rating than Wells Fargo Dealer Services. Regarding Website criterion, consumers gave Kia Motors Finance 1.7 stars and it is 66% greater than other in category. Wells Fargo Dealer Services however was rated 1.5 stars and it is 62% greater than other in category.

Kia Motors Finance and Wells Fargo Dealer Services Rating Details

Customer service
1.2 (182 reviews)
1.3 (155 reviews)
Reviewer's quote

...customer service lied to me. telling me I was talking to the title department. but I never was speaking to the title department..

Sherrie C

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796
Staff
1.4 (159 reviews)
1.3 (112 reviews)
Reviewer's quote

When I called the 800 number to protest because scratches on the underside of the car were normal wear and tear I was treated rudely by their arrogant staff. They told me that they had already sold the car at auction. When Iasked whether they reduced the price for scratches on the underside of the...

Lawrence H

Most incompetent rude staff. They call you the day after your do date and harass you every couple of hours..

PissedConsumer793389
Website
1.7 (154 reviews)
1.5 (131 reviews)
Reviewer's quote

We paid off loan over a week ago with Certified Funds, so according to their website they will release the lien 'within 5 days', but cannot get them to release it yet! We have called at least SEVEN times that we were disconnected before ever speaking with anyone. Did reach them a couple times after...

PissedConsumer1645126

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

Kia Motors Finance and Wells Fargo Dealer Services Pros and Cons

Pros
  • Car
  • Sales people
  • Quality of car
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
Cons
  • Customer service
  • Problem was not solved
  • Billing practices
  • Customer service
  • Poor management of account
  • Incompetent staff

Kia Motors Finance and Wells Fargo Dealer Services Most Positive Reviews

Top rated reviews
5

I send a registered check for full payment for Car I got talked in to finance to get rebate. After calling KIA Finance...

5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

Kia Motors Finance and Wells Fargo Dealer Services Most Critical Reviews

Lowest rated reviews
1

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. W...

1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

Kia Motors Finance and Wells Fargo Dealer Services Latest Reviews

Recent published reviews

I never paid late made my last payment online only gave me th option to pay 307 that was suppose to be my last payment...

Read all 364 reviews
1

I PURCHASED A VEHICLE IN 2013. AND. UNFORTUNATELY. I WAS IN A. ACCIDENT AND WAS Deemed AS TOTAL LOSS I HAD FULL COVERAGE...

Read all 445 reviews

Kia Motors Finance and Wells Fargo Dealer Services Products and Services

Most reviewed product and services
  • Kia Motors Finance Auto Loan (56 reviews)
  • Kia Motors Finance Customer Care (56 reviews)
  • Kia Motors Finance Auto Leasing (52 reviews)
  • Wells Fargo Dealer Services Auto Loan (71 reviews)
  • Wells Fargo Dealer Services Customer Care (61 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)