PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popeyes Louisiana Kitchen and KFC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popeyes Louisiana Kitchen
KFC

Popeyes Louisiana Kitchen and KFC Overview

Total reviews
4055
2008
Company responses
0
0
Issues resolved
15
5

Popeyes Louisiana Kitchen was first mentioned on PissedConsumer on Feb 13, 2008 and since then this brand received 4055 reviews. It is 2047 reviews more than KFC received since Jul 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Popeyes Louisiana Kitchen customer support team and KFC customer service.

Popeyes Louisiana Kitchen and KFC Consumer Ratings

Rank
66 out of 1073 in Fast Food category
69 out of 1073 in Fast Food category
Customer service
46 in category
52 in category
Staff
53 in category
57 in category
Quality of Food
37 in category
66 in category

According to consumer ratings and reviews, Popeyes Louisiana Kitchen ranks 3 points higher in the Fast Food category than KFC. People gave Popeyes Louisiana Kitchen 1.6 stars for Customer service criterion in Fast Food category and it is 82 points higher than the worst rated brand in this category. At the same time, KFC was rated 1.6 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that KFC has a higher rating than KFC. Regarding Quality of Food criterion, consumers gave Popeyes Louisiana Kitchen 2.3 stars and it is 71% greater than other in category. KFC however was rated 2 stars and it is 51% worse than other in category.

Popeyes Louisiana Kitchen and KFC Rating Details

Customer service
1.6 (1946 reviews)
1.6 (881 reviews)
Reviewer's quote

OMG!! Just the worst customer service ever. You need to train your employees not only on how to deal with customers but also how to use the headphones for the drive thru! We can hear their entire inappropriate conversations while they should be frying some chicken!..

Nithya

...Customer service rep could not speak English..

Claryce
Staff
1.6 (1890 reviews)
1.6 (854 reviews)
Reviewer's quote

While waiting in line two of the managers came outside to get a male and female employee from messing around out behind a dumpster (maybe having all your staff working might help speed things alone and improve your customers experience). I later found out that the male was not just an employee he...

Surabhi

...staff on personal call..

PissedConsumer1750689
Quality of Food
2.3 (1806 reviews)
2 (817 reviews)
Reviewer's quote

Immediatley Lisa came running to the backline and she slammed the chicken down and said we dont serve this quality of food. Before I could even tell her I just walked over here and didnt serve it she was already yelling at me to the top of her lungs, like she does to everyone. When she was done I...

Perline

...Please see the pictures for the quality of food served oh that's right, you don't allow pictures to be posted in your comments or reviews. don't worry...

Sydell

Popeyes Louisiana Kitchen and KFC Pros and Cons

Pros
  • Food
  • Taste
  • Chicken
  • Taste
  • Oringinal chicken
  • Other kfc locations
Cons
  • Customer service
  • Service
  • Sevice attitude food
  • Poor customer service
  • Staff attitude and service
  • Staff attitude

Popeyes Louisiana Kitchen and KFC Most Positive Reviews

Top rated reviews
5

The Popeyes on stage road in Bartlett Tn has the best employees of any restaurant I have been in. I just had to...

5

Clean,good food but pot chicken?where the chicken ?

Popeyes Louisiana Kitchen and KFC Most Critical Reviews

Lowest rated reviews
1

This is the most poorly run fast food restaurant in Rohnert Park and probably Sonoma County. After spending 10 minutes...

1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

Popeyes Louisiana Kitchen and KFC Latest Reviews

Recent published reviews

My Son Was At Work, at this company on 9 Mile and Kelly. When a manager, who wasn't on the shift, or on the clock. Came...

Read all 4055 reviews

don't want to hinder no one from visiting KFC in Clarksdale just want my problem solved for the last two weeks I have...

Read all 2008 reviews

Popeyes Louisiana Kitchen and KFC Products and Services

Most reviewed product and services
  • Popeyes Louisiana Kitchen Customer Care (791 reviews)
  • Popeyes Louisiana Kitchen Manager (541 reviews)
  • Popeyes Louisiana Kitchen Chicken (449 reviews)
  • Kfc Customer Care (306 reviews)
  • Kfc Chicken (247 reviews)
  • Kfc Manager (180 reviews)