PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KFC and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KFC
McDonalds

KFC and McDonalds Overview

Total reviews
1981
4097
Company responses
0
0
Issues resolved
5
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4097 reviews. It is 2116 reviews more than KFC received since Jul 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with KFC customer support team and McDonalds customer service.

KFC and McDonalds Consumer Ratings

Rank
68 out of 1382 in Fast Food category
58 out of 1382 in Fast Food category
Customer service
52 in category
44 in category
Staff
59 in category
49 in category
Quality of Food
61 in category
56 in category

According to consumer ratings and reviews, McDonalds ranks 10 points higher in the Fast Food category than KFC. People gave KFC 1.6 stars for Customer service criterion in Fast Food category and it is 75 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.6 stars for Customer service criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that McDonalds has a higher rating than KFC. Regarding Quality of Food criterion, consumers gave KFC 2 stars and it is 52% greater than other in category. McDonalds however was rated 2.1 stars and it is 56% greater than other in category.

KFC and McDonalds Rating Details

Customer service
1.6 (869 reviews)
1.6 (1593 reviews)
Reviewer's quote

Customer service was Great, Facility was clean from the outside. My food was cold, The chicken was hard and old..

Arslan

I went to this Macdonald everyday service are worse service I ever see in my life. Girls kicking around make customers wait for long time and today was the worse story for me. I had to go because it’s close to my work and also open 24 hours...

Shady R
Staff
1.6 (842 reviews)
1.7 (1518 reviews)
Reviewer's quote

Staff not response to me yesterday that girl name Thanu...

Zafir

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Quality of Food
2 (803 reviews)
2.1 (1382 reviews)
Reviewer's quote

I placed my order for a chicken breast box, dine in, After I paid ,I was THEN informed it would be 12 to 15 minutes wait time,The place ws not busy, 2 employees were sitting at tables, the bathroom had a Out of order sign on it. I got my drink and sat down to wait, People came and went I still...

PissedConsumer1715572

Food was cold & OLD I wasted $$ on my way to work at the last minute, expecting to eat bc I was STARVING and I can’t even take it back in to get fresh food now that I’m off work finally (AS IF I WOULD WANT THEIR *** ANYWAYS!?) no receipt eit..

Daymon

KFC and McDonalds Pros and Cons

Pros
  • Taste
  • Oringinal chicken
  • Other kfc locations
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Poor customer service
  • Staff attitude and service
  • Staff attitude
  • Customer service
  • Service
  • I did not like the customer service

KFC and McDonalds Most Positive Reviews

Top rated reviews
5

Clean,good food but pot chicken?where the chicken ?

5

Everything was cold we ordered a double with chesse but received a mc chicken

KFC and McDonalds Most Critical Reviews

Lowest rated reviews
1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

KFC and McDonalds Latest Reviews

Recent published reviews
3.7

Staff not response to me yesterday that girl name Thanu...i asked something that girl no response to me..fighting with...

Read all 1981 reviews
1

Long periods of wait no orders are correct lack of management and unfriendly services. I wont be coming back i suggest s...

Read all 4097 reviews

KFC and McDonalds Products and Services

Most reviewed product and services
  • Kfc Customer Care (303 reviews)
  • Kfc Chicken (245 reviews)
  • Kfc Manager (180 reviews)
  • Mcdonalds Manager (605 reviews)
  • Mcdonalds Customer Care (560 reviews)
  • Mcdonalds Drive-through (210 reviews)