PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Key Bank Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Key Bank Usa

Wells Fargo and Key Bank Usa Overview

Total reviews 1635 139
Company responses 0 0
Issues resolved 1 0

Wells Fargo and Key Bank Usa Consumer Ratings

Rank
100 out of 741 in Banks category
139 out of 741 in Banks category
Customer service
85 in category
99 in category
Product or Service Quality
58 in category
84 in category
Website
71 in category
115 in category
Reliability
73 in category
95 in category

Wells Fargo and Key Bank Usa Rating Details

Customer service
1.3 (392 reviews)
1.2 (72 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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...But when it's the other way customer service refuses to show you in a statement that they corrected it. You can't get a new corrected statement, only way is to wait until next months run of statements. So if wrong again you'll need to wait another month...

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Product or Service Quality
1.4 (341 reviews)
1.3 (69 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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...interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

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Website
1.9 (328 reviews)
1.5 (57 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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When I arrived, I was told it was past the date for the $500 promotion I would not be allowed that promotion even though I had a copy of their website of the $500 promotion with the correct code, and again I opened my account again on 2 27 2019 as required. I do have the information and did have it...

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Reliability
1.3 (301 reviews)
1.1 (62 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I have gone without the card after you guys ensured that it would be here last week.

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Wells Fargo and Key Bank Usa Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar

Wells Fargo and Key Bank Usa Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

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Wells Fargo and Key Bank Usa Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

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Wells Fargo and Key Bank Usa Latest Reviews

Recent published reviews
1.3

This is the second time I have had issues and Try to file a claim and I have been missed told information on top of...

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2.6

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I...

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No votes

Woke up in the morning and there was two charges to my account $98.65 and another charge for $85.17 theres no Uber in...

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1.7

Should the customer make a mistake the key bank will just say too bad. But when it's the other way customer service...

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Wells Fargo and Key Bank Usa Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Key Bank Usa Banking Service (13 reviews)
  • Key Bank Usa Checking Account (12 reviews)
  • Key Bank Usa Auto Loan (4 reviews)