PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank USA and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank USA
Wells Fargo

Key Bank USA and Wells Fargo Overview

Total reviews 157 1950
Company responses 0 0
Issues resolved 1 7

Key Bank USA and Wells Fargo Consumer Ratings

Rank
303 out of 1246 in Banks category
590 out of 3935 in Financial Services category
Customer service
264 in category
No votes
Product or Service Quality
260 in category
No votes
Reliability
254 in category
No votes
Value for money
258 in category
No votes

Key Bank USA and Wells Fargo Rating Details

Customer service
1.2
(79 reviews)
No votes
Reviewer's quote

The customer service is disgusting and when you do get through to a representative they transfer you to another representative to hold on for another hour to be disconnected with no resolution at all. Now his money is tied up during this pandemic. With things the way they are this is a big...

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...I had to order another new card that is being sent to a wrong address, I suspect the address to be for the ECMO who is working as a customer service independent contractor of their home. You cannot trust the Customer service working independently for Wells Fargo anymore..

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Product or Service Quality
1.2
(77 reviews)
No votes
Reviewer's quote

...WORST BANK EVER AND CUSTOMER SERVICE IS NON-EXISTENT..

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My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...

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Reliability
1.1
(68 reviews)
No votes
Reviewer's quote

I was told when joining online that I would receive a $200 bonusafter 2 months of keeping a positive balance and having some direct deposits,3 months later I called to see what was the problem andwas told today the direct deposits had to be from the government"pension" " social security" etc.I...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Value for money
1.3
(67 reviews)
No votes
Reviewer's quote

...went to deposit my disability check knowing I was negative 133 bucks no big deal I've had it happen with other banks that I used well I go to the atm and no money insufficient funds so I drive back around and go back in side and ask to withdraw money clerk lady was acting like I was able to then all of a sudden...

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...Less income meant less money for general expenses, food, mortgage, utilities etc. I was able to get assistance in some instances, but for the most part, I had to pay general living expenses. So, I used my credit cards, which was not ideal, but it got us through and kept food on the table...

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Key Bank USA and Wells Fargo Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Nightmare
  • No customer service
  • Decent customer service
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Incompetent customer service
  • Customer service
  • Rude representatives
  • Incompetant

Key Bank USA and Wells Fargo Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...

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5

I call to distribute a charge and for me to be able to do that I have to send my ID CARD to make sure that was me whos...

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5

Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...

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Key Bank USA and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I need one of my business account be add up online.Unfortunate they add it us a personal account. I did couple trip to...

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1

I have been a Wells Fargo customer for 20 years. I have brought my whole family and many friends over the years to this...

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1

After closing all of my accounts months ago, I received an email bill from KEY BANK threatening a credit action if I...

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1

7 yrs with Wells Fargo and already have 100 issues or complaints
Card was compromised by Wells Fargo employees called ECM...

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Key Bank USA and Wells Fargo Latest Reviews

Recent published reviews
No votes

I was wondering if i could get some of my overdraft fee waved .
Whats about overdraft protection plan am i enrolled?
Thank...

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1

They tried to steal $15.2 k left me homeless 8 months. I finally got my funds. The claimed that it was fraudulent. It...

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1.9

I was told when joining online that I would receive a $200 bonus
after 2 months of keeping a positive balance and having...

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1

They took 7.5 months to return my $15.2 k from the sale of my home. They claimed that it was fraudulent. It was not....

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