PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Wells Fargo

Key Bank Usa and Wells Fargo Overview

Total reviews
133
1569
Company responses
0
0
Issues resolved
0
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 1436 reviews more than Key Bank Usa received since Feb 13, 2008.

Key Bank Usa and Wells Fargo Consumer Ratings

Rank
121 out of 1027 in Banks category
82 out of 1027 in Banks category
Customer service
101 in category
89 in category
Product or Service Quality
83 in category
58 in category
Staff
91 in category
90 in category

According to consumer ratings and reviews, Wells Fargo ranks 39 points higher in the Banks category than Key Bank Usa. People gave Key Bank Usa 1.2 stars for Customer service criterion in Banks category and it is 112 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Wells Fargo has a higher rating than Key Bank Usa. Regarding Staff criterion, consumers gave Key Bank Usa 1.4 stars and it is 57% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 58% greater than other in category.

Key Bank Usa and Wells Fargo Rating Details

Customer service
1.2 (66 reviews)
1.3 (367 reviews)
Reviewer's quote

...to date interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

Patricia M

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Product or Service Quality
1.3 (63 reviews)
1.4 (314 reviews)
Reviewer's quote

4 29 2019 This is a reply to Key Bank’s letter sent on 4 25 2019 and second complaint as well as the answer to their letter dated. I opened my Promotional $500 Checking account with KeyBank on 2 27 2019 as required by the attached documentation and expiration date of 3 8 2019 as stated on the...

Iyanah

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460
Staff
1.4 (62 reviews)
1.4 (296 reviews)
Reviewer's quote

...Though you may see some comments from there staff afterwards attacking this post. That just goes to show how shady and unprofessional this bank operates. First their idea of "fraud protection" is to accuse you the customer of fraud...

Scott h

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752

Key Bank Usa and Wells Fargo Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Customer service
  • Incompetant
  • Rude representatives

Key Bank Usa and Wells Fargo Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Key Bank Usa and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Key Bank Usa and Wells Fargo Latest Reviews

Recent published reviews
1

I had a car loan with them, paid off in 18 months-
I paid $2900 more than the original loan amount- I understand interest...

Read all 133 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Key Bank Usa and Wells Fargo Products and Services

Most reviewed product and services
  • Key Bank Usa Account (41 reviews)
  • Key Bank Usa Banking Service (13 reviews)
  • Key Bank Usa Customer Care (12 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)