PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Wells Fargo

Key Bank Usa and Wells Fargo Overview

Total reviews 139 1629
Company responses 0 0
Issues resolved 0 1

Key Bank Usa and Wells Fargo Consumer Ratings

Rank
139 out of 740 in Banks category
99 out of 740 in Banks category
Customer service
117 in category
103 in category
Product or Service Quality
102 in category
73 in category
Reliability
117 in category
91 in category
Website
134 in category
83 in category

Key Bank Usa and Wells Fargo Rating Details

Customer service
1.2 (72 reviews)
1.3 (390 reviews)
Reviewer's quote

...But when it's the other way customer service refuses to show you in a statement that they corrected it. You can't get a new corrected statement, only way is to wait until next months run of statements. So if wrong again you'll need to wait another month...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.3 (69 reviews)
1.4 (339 reviews)
Reviewer's quote

...interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.1 (62 reviews)
1.3 (300 reviews)
Reviewer's quote

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I have gone without the card after you guys ensured that it would be here last week.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.5 (57 reviews)
1.9 (326 reviews)
Reviewer's quote

When I arrived, I was told it was past the date for the $500 promotion I would not be allowed that promotion even though I had a copy of their website of the $500 promotion with the correct code, and again I opened my account again on 2 27 2019 as required. I do have the information and did have it...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Key Bank Usa and Wells Fargo Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Customer service
  • Incompetant
  • Rude representatives

Key Bank Usa and Wells Fargo Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Key Bank Usa and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Key Bank Usa and Wells Fargo Latest Reviews

Recent published reviews
2.6

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I...

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No votes

I am usually able to walk into my Wells Fargo bank and do my banking without being told to wear a mask! I recently went...

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1.7

Should the customer make a mistake the key bank will just say too bad. But when it's the other way customer service...

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No votes

Details are not required to simply report that the supervisor with whom I spoke today regarding ongoing issues in...

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Key Bank Usa and Wells Fargo Products and Services

Most reviewed product and services
  • Key Bank Usa Account (44 reviews)
  • Key Bank Usa Customer Care (15 reviews)
  • Key Bank Usa Banking Service (13 reviews)
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)