PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Pnc Bank

Key Bank Usa and Pnc Bank Overview

Total reviews
137
621
Company responses
0
0
Issues resolved
0
0

Key Bank Usa and Pnc Bank Consumer Ratings

Rank
121 out of 710 in Banks category
104 out of 710 in Banks category
Customer service
106 in category
91 in category
Product or Service Quality
90 in category
95 in category
Reliability
104 in category
78 in category
Value for money
97 in category
72 in category

Key Bank Usa and Pnc Bank Rating Details

Customer service
1.2 (70 reviews)
1.3 (212 reviews)
Reviewer's quote

...to date interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

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20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.3 (67 reviews)
1.2 (197 reviews)
Reviewer's quote

...Customer service in Collection department can barely speak English..

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...I recently found out that PNC allowed an Escort Service in California to withdraw money from my account $10 every month. I was upset when I got conflicting information about how many I could dispute. Chase and Capital One caught it without any trouble...

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Reliability
1.1 (60 reviews)
1.3 (157 reviews)
Reviewer's quote

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just CONTINUE TO WAIT. maybe there is nobody there to take the calls?

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Me and my husband have separate checking accounts at different banks. I have been with PNC for 30 years. They have allowed me to deposit checks that have me and my husbands name on the check many times. Today I was denied. I do not feel I was just someone that had had a bad experience or creditably...

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Value for money
1.2 (55 reviews)
1.3 (127 reviews)
Reviewer's quote

This is my child support money I use for my daughter's medication and now food since I have been on furlough. So now there isn't any food in the cabinets or the refrigerator and the bank account is empty and my daughter has no medication and I see her go through periods of turning blue because her...

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Pnc messed up my secure credit account, they kept my security deposit, treated me disrespectfully for over 4 months, from customer service to the branch, they have lied to me, hung up on me, worst experience I have ever had with a bank, so if you value your money don't use this Secure credit card,..

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Key Bank Usa and Pnc Bank Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Customer service
  • Unfair fee s
  • Difficult to work with

Key Bank Usa and Pnc Bank Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Key Bank Usa and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Key Bank Usa and Pnc Bank Latest Reviews

Recent published reviews
1

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just...

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1

PNC sent a letter stating they were shutting down my checking account due to my comments. I have Aspergers (form of Auti...

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1

Waiting weeks for a debit card to access my funds. Impossible to get through to customer care. Bank refuses to help.

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1

06.03.20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who...

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Key Bank Usa and Pnc Bank Products and Services

Most reviewed product and services
  • Key Bank Usa Account (44 reviews)
  • Key Bank Usa Customer Care (14 reviews)
  • Key Bank Usa Banking Service (13 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (80 reviews)
  • Pnc Bank Loan (57 reviews)