PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Pnc Bank

Key Bank Usa and Pnc Bank Overview

Total reviews 139 653
Company responses 0 0
Issues resolved 0 1

Key Bank Usa and Pnc Bank Consumer Ratings

Rank
140 out of 742 in Banks category
120 out of 742 in Banks category
Customer service
99 in category
80 in category
Product or Service Quality
85 in category
90 in category
Reliability
97 in category
73 in category
Value for money
87 in category
64 in category

Key Bank Usa and Pnc Bank Rating Details

Customer service
1.2 (72 reviews)
1.3 (231 reviews)
Reviewer's quote

...But when it's the other way customer service refuses to show you in a statement that they corrected it. You can't get a new corrected statement, only way is to wait until next months run of statements. So if wrong again you'll need to wait another month...

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...The current customer service guy was rude. Douglas. I have never been disrespected by and financial institute like this one...

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Product or Service Quality
1.3 (69 reviews)
1.2 (215 reviews)
Reviewer's quote

...interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

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...Banks in general have bad service if the are from the major line..

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Reliability
1.1 (62 reviews)
1.3 (174 reviews)
Reviewer's quote

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I have gone without the card after you guys ensured that it would be here last week.

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This is the worst bank ever. My account was closed for no reason and I was told when this first started that it was my employers fault when in fact pnc just closed my account first then sent mail to state so. After freezing my money so I've been fighting now almost 2 weeks to get a pay check when I...

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Value for money
1.2 (57 reviews)
1.4 (140 reviews)
Reviewer's quote

This is my child support money I use for my daughter's medication and now food since I have been on furlough. So now there isn't any food in the cabinets or the refrigerator and the bank account is empty and my daughter has no medication and I see her go through periods of turning blue because her...

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I had deposited a cashier's check recently and when it cleared I paid my debts then once decided they wanted there money back when it wasn't there they closed out my account without a notification alert of any kind which I have set up on my phone. And now they will not help they keep telling me...

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Key Bank Usa and Pnc Bank Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Customer service
  • Unfair fee s
  • Difficult to work with

Key Bank Usa and Pnc Bank Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Key Bank Usa and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Key Bank Usa and Pnc Bank Latest Reviews

Recent published reviews
2.6

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I...

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1

I called because they charged me a $15.00 service charge. I had called before i withdrew money before to verify the...

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1.7

Should the customer make a mistake the key bank will just say too bad. But when it's the other way customer service...

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1

This is the worst bank ever. My account was closed for no reason and I was told when this first started that it was my...

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Key Bank Usa and Pnc Bank Products and Services

Most reviewed product and services
  • Key Bank Usa Banking Service (13 reviews)
  • Key Bank Usa Checking Account (12 reviews)
  • Key Bank Usa Auto Loan (4 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)
  • Pnc Bank Checking Account (45 reviews)