PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keurig and Tassimo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keurig
Tassimo

Keurig and Tassimo Overview

Total reviews
451
128
Company responses
0
0
Issues resolved
2
0

Keurig and Tassimo Consumer Ratings

Rank
156 out of 1795 in Appliances and Electronics category
207 out of 1795 in Appliances and Electronics category
Product or Service Quality
123 in category
176 in category
Customer service
100 in category
286 in category
Price Affordability
244 in category
278 in category
Website
145 in category
192 in category

Keurig and Tassimo Rating Details

Product or Service Quality
2 (175 reviews)
1.8 (32 reviews)
Reviewer's quote

...Lousy product for a company that has a persona of being somewhat uppety, upscale, better than everyone else. Your coffee makers stink! They never work right. i’m Afraid it’s time to sign off on Keurig...

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...I never drank a tassimo product since. They are bacteria machines ..

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Customer service
2.1 (174 reviews)
1.3 (31 reviews)
Reviewer's quote

...I am disappointments in how my very first call into customer service was dropped and no one cared enough about my business to keep the scheduled call back..

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...Terrible customer service..

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Price Affordability
2.5 (166 reviews)
2.3 (26 reviews)
Reviewer's quote

...plus the aggravation of lugging home jugs of water? May I echange it for another brewer that is older technology and receive a refund for the difference in price (since mine was far more expensive)? Keurig: NO! Unfortunately, this machine is not a typical Keurig machine. It didn't and WON'T DIE! I could by now have purchased a new machine (which will be ANY BRAND BESIDES KEURIG) by using the $$...

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...99 delivery! Thats the price of a packet of pods!! Cant seem to get any where with customer services, im very disappointed. Wish I had gone to Tesco or Asda as I normally do!!!..

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Website
2.6 (158 reviews)
2.3 (29 reviews)
Reviewer's quote

...I spend about 100 a month on their website, but I cant use my points for the coffee I like. I cant use the points to purchase a coffee maker I like. I have like 70,000 points that are only good now and then to buy filters...

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...I posted on their website and they want me to phone customer service, I did that when these first came out, "take back to the store where purchased ", it came from their website, now what..

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Keurig and Tassimo Pros and Cons

Pros
  • Convenience of single brew
  • Convenience of 1 cup of coffee at a time
  • Old keurig machine
  • Good coffee when the machine works
  • Latte as originally formulated
  • Prices
Cons
  • Customer service
  • Indifference to client needs
  • Redundant defects
  • Exploding creamer pods
  • Do not appear to do anything about you complaint
  • Customer service

Keurig and Tassimo Most Positive Reviews

Top rated reviews
5

It seems to me the pump is bad or cloged. This would involve undoing the the system. It pumps drips and stops? What can...

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5

glad to see iam not the only one with failing milk discs and coffee discs.returned them to the shop i bought them from...

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5

I contacted Keurig after I purchased a new brewer that was leaving a very strange taste no matter what coffee I used,...

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5

Whoever decided that long life milk pods in the latte packs smells nice never mind taste nice,needs their head...

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Keurig and Tassimo Most Critical Reviews

Lowest rated reviews
1

I recently placed an order with Keurig for my K-cups and the exact same thing happened to me as above. The only...

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1

I have used a Tassimo coffee maker for years and compared to other coffee maker selections I have been generally satisfi...

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1

I thought I had a auto fill order that I have filled out twice and found out it was cancelled again. So placed my order...

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1

I've had a tassimo for 10 years, but this last year I've had 7 pods explode on me , leaving coffee granules all over my...

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Keurig and Tassimo Latest Reviews

Recent published reviews
5

Solid lights wouldnt do anything so it was considered defective and another one is being sent to me. I am very...

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1

I tried calling but it said it can not accept call and call back later.
My coffee machine is only 4 months old.
I need som...

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No votes

I was told a replacement coffee pot will arrive within 3-5 business days. To date, I am still awaiting the pot. No follo...

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3.4

I am on my second tassimo and up to now I have been very happy with all of the coffees you make. Not enough choice on de...

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Keurig and Tassimo Products and Services

Most reviewed product and services
  • Keurig Coffee Maker (139 reviews)
  • Keurig 2.0 Coffee Maker (38 reviews)
  • Keurig Customer Care (15 reviews)
  • Tassimo Coffee Pods (35 reviews)
  • Tassimo Latte Coffee Pods (10 reviews)
  • Tassimo Coffee Creamer (5 reviews)