PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keurig and Tassimo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keurig
Tassimo

Keurig and Tassimo Overview

Total reviews 466 133
Company responses 0 0
Issues resolved 2 0

Keurig and Tassimo Consumer Ratings

Rank
185 out of 1813 in Appliances and Electronics category
212 out of 1813 in Appliances and Electronics category
Customer service
97 in category
296 in category
Product or Service Quality
131 in category
186 in category
Price Affordability
267 in category
297 in category
Website
146 in category
202 in category

Keurig and Tassimo Rating Details

Customer service
2.1 (181 reviews)
1.3 (32 reviews)
Reviewer's quote

...I called customer service and talked to a tech rep who had me do several different things, none of which had any effect. He then told me that if I supplied him with proof of purchase and proof of delivery they would send a replacement. I did that on July 30...

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...Terrible customer service..

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Product or Service Quality
2 (179 reviews)
1.8 (33 reviews)
Reviewer's quote

...Lousy product for a company that has a persona of being somewhat uppety, upscale, better than everyone else. Your coffee makers stink! They never work right. i’m Afraid it’s time to sign off on Keurig...

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...I never drank a tassimo product since. They are bacteria machines ..

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Price Affordability
2.5 (172 reviews)
2.3 (27 reviews)
Reviewer's quote

...plus the aggravation of lugging home jugs of water? May I echange it for another brewer that is older technology and receive a refund for the difference in price (since mine was far more expensive)? Keurig: NO! Unfortunately, this machine is not a typical Keurig machine. It didn't and WON'T DIE! I could by now have purchased a new machine (which will be ANY BRAND BESIDES KEURIG) by using the $$...

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...99 delivery! Thats the price of a packet of pods!! Cant seem to get any where with customer services, im very disappointed. Wish I had gone to Tesco or Asda as I normally do!!!..

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Website
2.6 (164 reviews)
2.3 (30 reviews)
Reviewer's quote

Your website is horrible I gave all the correct addresses for my billing credit card but wanted it shipped to another address your site would not allow it I called and spoke with a representative he could not get it done either your site is horrible Im going to go buy this somewhere else youve just...

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...I posted on their website and they want me to phone customer service, I did that when these first came out, "take back to the store where purchased ", it came from their website, now what..

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Keurig and Tassimo Pros and Cons

Pros
  • Convenience of single brew
  • Convenience of 1 cup of coffee at a time
  • Old keurig machine
  • Good coffee when the machine works
  • Latte as originally formulated
  • Prices
Cons
  • Customer service
  • Indifference to client needs
  • Redundant defects
  • Exploding creamer pods
  • Do not appear to do anything about you complaint
  • Customer service

Keurig and Tassimo Most Positive Reviews

Top rated reviews
5

It seems to me the pump is bad or cloged. This would involve undoing the the system. It pumps drips and stops? What can...

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5

glad to see iam not the only one with failing milk discs and coffee discs.returned them to the shop i bought them from...

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5

I contacted Keurig after I purchased a new brewer that was leaving a very strange taste no matter what coffee I used,...

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5

Whoever decided that long life milk pods in the latte packs smells nice never mind taste nice,needs their head...

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Keurig and Tassimo Most Critical Reviews

Lowest rated reviews
1

I recently placed an order with Keurig for my K-cups and the exact same thing happened to me as above. The only...

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1

I have used a Tassimo coffee maker for years and compared to other coffee maker selections I have been generally satisfi...

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1

I thought I had a auto fill order that I have filled out twice and found out it was cancelled again. So placed my order...

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1

I've had a tassimo for 10 years, but this last year I've had 7 pods explode on me , leaving coffee granules all over my...

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Keurig and Tassimo Latest Reviews

Recent published reviews
No votes

On October 9th I was charged twice for my auto shipment in the amount of $79 and change. I was told that a email had...

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1

Keep buying the tassimo milk and they don't read the barcode just a waste of money!!!
Won't be buying anymore

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1

I want coffee when I want it not on that rare occasion that the brewer decides to work.I have cleaned descaled done...

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No votes

I registered the Maschine in the wrong country and deleted the account.. I need to stop the deletion process if...

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Keurig and Tassimo Products and Services

Most reviewed product and services
  • Keurig Coffee Maker (141 reviews)
  • Keurig 2.0 Coffee Maker (38 reviews)
  • Keurig Customer Care (15 reviews)
  • Tassimo Coffee Pods (35 reviews)
  • Tassimo Latte Coffee Pods (10 reviews)
  • Tassimo Coffee Creamer (5 reviews)