PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keurig and Peets Coffee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keurig
Peets Coffee

Keurig and Peets Coffee Overview

Total reviews 487 11
Company responses 0 0
Issues resolved 2 0

Keurig and Peets Coffee Consumer Ratings

Rank
207 out of 1773 in Appliances and Electronics category
109 out of 859 in Food Manufacturers category
Customer service
105 in category
56 in category
Product or Service Quality
175 in category
19 in category
Value for money
198 in category
45 in category
Website
158 in category
41 in category

Keurig and Peets Coffee Rating Details

Customer service
2 (193 reviews)
3 (5 reviews)
Reviewer's quote

I called customer service asking to exchange the filter. The representative told me they don't do exchanges, but they would forward my information to a manager who would send a return label shortly, and in the meantime to place a new order for the correct model filter. The new model filter was now...

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I am a everyday customer. I left Starbucks behind & never looked back. I love the flavor & my Castro Valley store is where I start my day almost everyday! I drive past another store & drive further because I love the people & the consistency of my Large Latte extra hot :y: Thanks...

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Product or Service Quality
2 (190 reviews)
4.3 (3 reviews)
Reviewer's quote

...with a mug did not come with a mug cant even buy a mug there were no instructions pictures or diagrams to tell me how to use the machine Call customer service had to ask two times if the representative was still on the line didnt answer then said it would be two days for them to email me the instructions They were able to immediately emailed me...

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I wanted my coffee order to go to San Clemente when I looked at the tracking it was coming to me I called yesterday 1210 and she assured me it would be going to the right address but I still say its the same order number which is fine but its still coming to me I wanted it in time for Christmas to...

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Value for money
2 (171 reviews)
3.5 (2 reviews)
Reviewer's quote

...We have sent back and were refunded our money by the vendors, we will never buy a Keurig machine again!..

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App is very inconsistent!!!! When you want to place an order it takes you maps. I search my location and it tells me no location found.

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Website
2.6 (170 reviews)
3.5 (2 reviews)
Reviewer's quote

Your website is horrible I gave all the correct addresses for my billing credit card but wanted it shipped to another address your site would not allow it I called and spoke with a representative he could not get it done either your site is horrible Im going to go buy this somewhere else youve just...

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No items

Keurig and Peets Coffee Pros and Cons

Pros
  • Convenience of single brew
  • Convenience of 1 cup of coffee at a time
  • Old keurig machine
  • Usually very good
  • Food service
Cons
  • Customer service
  • Indifference to client needs
  • Redundant defects
  • Very terrible quality lately

Keurig and Peets Coffee Most Positive Reviews

Top rated reviews
5

It seems to me the pump is bad or cloged. This would involve undoing the the system. It pumps drips and stops? What can...

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4.3

I just wanted to take time to thank Raven & her team at the Castro Valley store. I am a everyday customer. I left...

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5

I contacted Keurig after I purchased a new brewer that was leaving a very strange taste no matter what coffee I used,...

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3.6

App is very inconsistent!!!! When you want to place an order it takes you maps. I search my location and it tells me no...

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Keurig and Peets Coffee Most Critical Reviews

Lowest rated reviews
1

I recently placed an order with Keurig for my K-cups and the exact same thing happened to me as above. The only...

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1

Yesterday Tuesday 6-9-2020 at about 4:20ish p.m. I drove to from our home in El Cerrito to our El Cerrito PEET'S Coffee...

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1

I thought I had a auto fill order that I have filled out twice and found out it was cancelled again. So placed my order...

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1

I am trying to stop delivery at my current address as I am moving.
I would like to provide my new address if someone woul...

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Keurig and Peets Coffee Latest Reviews

Recent published reviews
1

I recently ordered a K-Supreme coffeemaker and a reusable filter. At the time, there was only one model filter available...

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No votes

Dark roast coffee should not be coming out like dirty water. This coffee is very expensive and is too expensive to be...

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2.2

Unit will not power up. Called a week ago to report it and still no resolution. Becoming very disappointed

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No votes

Tried several times and then a long wait to reach on telephone.

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Keurig and Peets Coffee Products and Services

Most reviewed product and services
  • Keurig Coffee Maker (146 reviews)
  • Keurig 2.0 Coffee Maker (38 reviews)
  • Keurig Shipping Service (16 reviews)