PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Keranique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Keranique

Wen and Keranique Overview

Total reviews
1784
1243
Company responses
0
0
Issues resolved
2
5

Wen and Keranique Consumer Ratings

Rank
126 out of 895 in Cosmetics and Personal Care category
230 out of 895 in Cosmetics and Personal Care category
Customer service
69 in category
140 in category
Website
95 in category
195 in category
Product or Service Quality
113 in category
172 in category
Price Affordability
175 in category
236 in category

Wen and Keranique Rating Details

Customer service
2 (242 reviews)
1.5 (405 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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...I called the customer service number to complain but nothing was resolved..

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Website
2.4 (228 reviews)
1.7 (350 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

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Product or Service Quality
2 (223 reviews)
1.6 (340 reviews)
Reviewer's quote

Customer service was very helpful and courteous...

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...I DON'T LIKE THE PRODUCT BECAUSE IT MAKES MY HEAD ITCH. PLEASE QUIT SENDING ME YOUR PRODUCT...

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Price Affordability
2 (212 reviews)
1.3 (329 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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...95 - today's low price!!! Who in the working class can pay $49. 95 a month??? I think I went through this same ordeal a couple years back when it would have been $79. 95 but if you ordered it and I would only be paying shipping...

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Wen and Keranique Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Terrible customer service
  • Price
  • Manipulative

Wen and Keranique Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

I have been using the KEranique for almost 6 months and I finally have a full head of hair I can be proud of.I was...

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Wen and Keranique Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

I ordered the risk free(joke) trial. I called and cancelled as was part of the agreement. I also sent all products...

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Wen and Keranique Latest Reviews

Recent published reviews
No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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No votes

My doctor told me this product is a bunch of *** anyways, so I cancelled this product after one 10.95 purchase. They...

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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No votes

did it ever ocur to you that all you need is a rx for minoxiidil tabs ?Really how desparate are you when the ingrediant...

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Wen and Keranique Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • Keranique Free Trial (270 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (89 reviews)