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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1761 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Losing my hair when i shampooed4
  • Unhelpful customer service4
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Keranique

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 1009 TOTAL REVIEWS
  • $550K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
  • Time wasting 3
  • Disgusting 3
  • Possible to cancel account over phone 3
  • Shampoo and conditioner 2
  • Was able to cancel and get refund 2

Customers don't like

  • Price11
  • Manipulative6
  • Reps dont listen5
  • Owe me my refund per guarantee4
  • Ripped me off4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1341010

I used wen for years; a year ago I noticed something was different, and my hair was falling out. My hair dresser made me stop based on class action suit- I received an email stating I was included in suit because I was on record as a purchaser onQvc