PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Keranique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Wen
2.1
Keranique
1.5
Wen
Keranique

Wen and Keranique Overview

Total reviews 1792 1276
Company responses 0 0
Issues resolved 2 5

Wen and Keranique Consumer Ratings

Rank
140 out of 906 in Cosmetics and Personal Care category
253 out of 906 in Cosmetics and Personal Care category
Customer service
76 in category
158 in category
Website
108 in category
215 in category
Product or Service Quality
122 in category
187 in category
Price Affordability
196 in category
252 in category

Wen and Keranique Rating Details

Customer service
2 (245 reviews)
1.5 (414 reviews)
Reviewer's quote

...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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K eronique, Customer Service Hello. Do I have an active account with you. I have written to ask if this order went through...

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Website
2.4 (232 reviews)
1.7 (360 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

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Product or Service Quality
2 (226 reviews)
1.6 (349 reviews)
Reviewer's quote

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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...He is a poor customer service representative for your company..

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Price Affordability
2 (215 reviews)
1.4 (341 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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I want the 90 day special for same price...

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Wen and Keranique Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Terrible customer service
  • Price
  • Manipulative

Wen and Keranique Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

I have been using the KEranique for almost 6 months and I finally have a full head of hair I can be proud of.I was...

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Wen and Keranique Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

I ordered the risk free(joke) trial. I called and cancelled as was part of the agreement. I also sent all products...

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Wen and Keranique Latest Reviews

Recent published reviews
1.2

Gave me the worst acne of my life. I felt and looked like a monster. I liked it as a hair product but not worth it at...

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No votes

Me cuelgan el teléfono cuando y no atienden y estoy poniendo cargos en mi cuenta sin mi consentimiento.

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No votes

No I was able to get a hold of someone, so were all good.

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3.9

Hi, lupus is the reason for my hair loss. Lupus is an autoimmune disease that attacks my healthy joints &;;;;;;;;;;;...

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Wen and Keranique Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • Keranique Free Trial (270 reviews)
  • Keranique Hair Care (225 reviews)
  • Keranique Hair Care Free Trial (90 reviews)