PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Keranique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Wen and Keranique Overview

Total reviews
Company responses
Issues resolved

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 562 reviews more than Keranique received since Aug 12, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wen customer support team and Keranique customer service.

Wen and Keranique Consumer Ratings

113 out of 1160 in Cosmetics and Personal Care category
211 out of 1160 in Cosmetics and Personal Care category
Customer service
66 in category
128 in category
90 in category
178 in category
Product or Service Quality
104 in category
158 in category

According to consumer ratings and reviews, Wen ranks 98 points higher in the Cosmetics and Personal Care category than Keranique. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 365 points higher than the worst rated brand in this category. At the same time, Keranique was rated 1.5 stars for Customer service criterion in this category and it is 303 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than Keranique. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 76% greater than other in category. Keranique however was rated 1.6 stars and it is 63% greater than other in category.

Wen and Keranique Rating Details

Customer service
2 (242 reviews)
1.5 (400 reviews)
Reviewer's quote

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...


...I called the customer service number to complain but nothing was resolved..

2.4 (228 reviews)
1.7 (346 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...


...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

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Product or Service Quality
2 (223 reviews)
1.6 (333 reviews)
Reviewer's quote

Customer service was very helpful and courteous...


This product is hazardous to your health and it does not work. Complaint to the FDA to recall Approval. DO not use Keranique DO YOURSELF A FAVOR!!! Thanks And Try something else..


Wen and Keranique Pros and Cons

  • Smell
  • How it makes my hair feel and look
  • Product
  • Disgusting trickery
  • Time wasting
  • This product is misleading
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Terrible customer service
  • Price
  • Manipulative

Wen and Keranique Most Positive Reviews

Top rated reviews

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...


Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

Wen and Keranique Most Critical Reviews

Lowest rated reviews

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...


I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

Wen and Keranique Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

There was a add saying trying Keranique for $10. I decided to give it a try. After I choose the order came the "One Time...

Read all 1220 reviews

Wen and Keranique Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • Keranique Free Trial (269 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (89 reviews)