PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keranique and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Keranique and Wen Overview

Total reviews
Company responses
Issues resolved

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 565 reviews more than Keranique received since Aug 12, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Keranique customer support team and Wen customer service.

Keranique and Wen Consumer Ratings

210 out of 1215 in Cosmetics and Personal Care category
110 out of 1215 in Cosmetics and Personal Care category
Customer service
128 in category
65 in category
174 in category
86 in category
131 in category
71 in category

According to consumer ratings and reviews, Wen ranks 100 points higher in the Cosmetics and Personal Care category than Keranique. People gave Keranique 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 296 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 359 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than Keranique. Regarding Staff criterion, consumers gave Keranique 1.5 stars and it is 69% greater than other in category. Wen however was rated 2.1 stars and it is 83% greater than other in category.

Keranique and Wen Rating Details

Customer service
1.5 (399 reviews)
2 (242 reviews)
Reviewer's quote

...I called the customer service number to complain but nothing was resolved..


...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

1.7 (346 reviews)
2.4 (228 reviews)
Reviewer's quote

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

gale o

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

1.5 (338 reviews)
2.1 (216 reviews)
Reviewer's quote

... on-line how to use the product effectively to find it had scathing reviews mainly about people being billed hundreds of dollars for free trials and rude call staff. I looked up my email from Keranique and got the 1800-826-871 service number and spoke to Alexander. He said the line was bad and it kept going silent - good try but no cigar...


Isn't that called FRAUD?The delivery person left it in wrong location on the ground, I didn' :wtf: t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in.Beyond pissedRoni Rave :wtf: :wtf:

Roni R

Keranique and Wen Pros and Cons

  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
  • Smell
  • How it makes my hair feel and look
  • Product
  • Terrible customer service
  • Price
  • Manipulative
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Keranique and Wen Most Positive Reviews

Top rated reviews

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...


When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Keranique and Wen Most Critical Reviews

Lowest rated reviews

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

No votes

Keranique and Wen Latest Reviews

Recent published reviews

I got the run around with their company. I want you to cancel any and all future orders. I ,am also notifying the bank...

Read all 1217 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Keranique and Wen Products and Services

Most reviewed product and services
  • Keranique Free Trial (268 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (88 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)