PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keranique and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keranique
1.5
Wen
Wen
2.2
Keranique
Wen

Keranique and Wen Overview

Total reviews 1320 1798
Company responses 0 0
Issues resolved 5 3

Keranique and Wen Consumer Ratings

Rank
516 out of 1748 in Cosmetics and Personal Care category
281 out of 1748 in Cosmetics and Personal Care category
Customer service
353 in category
192 in category
Website
433 in category
235 in category
Product or Service Quality
423 in category
282 in category
Price Affordability
536 in category
362 in category

Keranique and Wen Rating Details

Customer service
1.5
(428 reviews)
2
(248 reviews)
Reviewer's quote

I've chatted with a couple of customer service reps and below is my issue. WHY was I charged MORE then was advertised? I've told them to cancel my order and refund ALL of my money. I can't wait to see if I get any response tomorrow, Monday...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the...

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Website
1.7
(372 reviews)
2.4
(234 reviews)
Reviewer's quote

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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Product or Service Quality
1.6
(361 reviews)
2.1
(229 reviews)
Reviewer's quote

i tried to email customer service and I was given a verification code I tried 3 codes sent to my email that did not work..

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used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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Price Affordability
1.4
(353 reviews)
2
(218 reviews)
Reviewer's quote

I want the 90 day special for same price...

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Keranique and Wen Pros and Cons

Pros
  • I liked the clean of the shampoo
  • Disgusting trickery
  • Time wasting
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Terrible customer service
  • Price
  • Manipulative
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Keranique and Wen Most Positive Reviews

Top rated reviews
5

I love this line of hair care products! They actually deliver what they promise in their infomercial! I especially...

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5

I use shampoos with no paraphines or sulfates and Wen has been the best product for my hair.I have used it for three...

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5

I have tried this product had money deducted from my account on more than one occasion for a product that doesnt work....

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5

I have no problem with this product. My hair is great an I love it. The only problem I have is paying $38.00 a bottle....

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Keranique and Wen Most Critical Reviews

Lowest rated reviews
1

I believe this is a scam also.

I did not confirm my order yet it was billed to my credit card immediately. I was told...

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1

I ordered Wen and also the FREE vitamins that they offered as FREE trial. Well, it was never free. First of all, WEN...

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1

I've chatted with a couple of customer service reps and below is my issue. WHY was I charged MORE then was advertised? I...

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1

I have called a total of 5 times and they do not cancelled the subscription! The first time I called to cancel they...

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Keranique and Wen Latest Reviews

Recent published reviews
1

i tried to email customer service and I was given a verification code I tried 3 codes sent to my email that did not...

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4.4

I HAVE BEEN ON AUTO DELIVERY WITH WEN FOR SEVERAL YEARS AND SINCE THE END OF LAST YEAR I HAVE NOT BEEN GETTING IT. I...

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1

I sent back a package unopened that I had paid $30.18 another payment was due but I sent it back and you took my money...

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2

This small quiet generator is advertised to deliver 1000 Watts power and 1250 watts peak surge power but does not even...

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