PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keranique and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keranique
Wen

Keranique and Wen Overview

Total reviews
1240
1783
Company responses
0
0
Issues resolved
5
2

Keranique and Wen Consumer Ratings

Rank
230 out of 897 in Cosmetics and Personal Care category
125 out of 897 in Cosmetics and Personal Care category
Customer service
136 in category
70 in category
Website
190 in category
96 in category
Product or Service Quality
166 in category
112 in category
Price Affordability
228 in category
167 in category

Keranique and Wen Rating Details

Customer service
1.5 (405 reviews)
2 (242 reviews)
Reviewer's quote

...I called the customer service number to complain but nothing was resolved..

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...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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Website
1.7 (350 reviews)
2.4 (228 reviews)
Reviewer's quote

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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Product or Service Quality
1.6 (340 reviews)
2 (223 reviews)
Reviewer's quote

...I DON'T LIKE THE PRODUCT BECAUSE IT MAKES MY HEAD ITCH. PLEASE QUIT SENDING ME YOUR PRODUCT...

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Customer service was very helpful and courteous...

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Price Affordability
1.3 (329 reviews)
2 (212 reviews)
Reviewer's quote

...95 - today's low price!!! Who in the working class can pay $49. 95 a month??? I think I went through this same ordeal a couple years back when it would have been $79. 95 but if you ordered it and I would only be paying shipping...

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Keranique and Wen Pros and Cons

Pros
  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Terrible customer service
  • Price
  • Manipulative
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Keranique and Wen Most Positive Reviews

Top rated reviews
5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

I have been using the KEranique for almost 6 months and I finally have a full head of hair I can be proud of.I was...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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Keranique and Wen Most Critical Reviews

Lowest rated reviews
1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I ordered the risk free(joke) trial. I called and cancelled as was part of the agreement. I also sent all products...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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Keranique and Wen Latest Reviews

Recent published reviews
No votes

I have called cancelled product 3 times after first box and and just got charged for a third now.im furious. Has anyone...

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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No votes

Well I thought I had hair issues until trying this keranigue. But now I have more hair loss.Hell no!!.

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No votes

I have dial several numbers and automatically hang up...i want to cancel my subscription

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Keranique and Wen Products and Services

Most reviewed product and services
  • Keranique Free Trial (270 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (89 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)