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Keranique

Cosmetics and Toiletries
  • 4 ISSUES RESOLVED
  • 1053 TOTAL REVIEWS
  • $550K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Time wasting 3
  • Possible to cancel account over phone 3
  • Disgusting trickery 3
  • Disgusting 3
  • Was able to cancel and get refund 2

Customers don't like

  • Price11
  • Manipulative6
  • Reps dont listen5
  • Ripped me off4
  • Owe me my refund per guarantee4
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The Body Shop

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 68 TOTAL REVIEWS
  • $1K CLAIMED LOSSES
  • $62 AVERAGE LOSS
1.7
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Product quality 2
  • Tea tree line 1

Customers don't like

  • Website or customer service2
  • Dissatisfied respect customers money2
  • Service in store1
  • Membership program1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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