PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stemologica and Keranique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stemologica
Keranique

Stemologica and Keranique Overview

Total reviews
1204
1217
Company responses
0
0
Issues resolved
1
5

Keranique was first mentioned on PissedConsumer on Aug 12, 2011 and since then this brand received 1217 reviews. It is 13 reviews more than Stemologica received since Sep 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Stemologica customer support team and Keranique customer service.

Stemologica and Keranique Consumer Ratings

Rank
245 out of 1215 in Cosmetics and Personal Care category
209 out of 1215 in Cosmetics and Personal Care category
Customer service
187 in category
128 in category
Price Affordability
233 in category
209 in category
Website
222 in category
175 in category

According to consumer ratings and reviews, Keranique ranks 36 points higher in the Cosmetics and Personal Care category than Stemologica. People gave Stemologica 1.2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 236 points higher than the worst rated brand in this category. At the same time, Keranique was rated 1.5 stars for Customer service criterion in this category and it is 295 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Keranique has a higher rating than Stemologica. Regarding Website criterion, consumers gave Stemologica 1.3 stars and it is 52% worse than other in category. Keranique however was rated 1.7 stars and it is 59% greater than other in category.

Stemologica and Keranique Rating Details

Customer service
1.2 (296 reviews)
1.5 (399 reviews)
Reviewer's quote

I selected a FREE GIFT as a thank you for completing a Customer survey. Ever since, I have been inundated with further orders (and suspect I’m being charged for, but you never disclose any payment information) I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction...

PissedConsumer933121

...I called the customer service number to complain but nothing was resolved..

PissedConsumer1684864
Price Affordability
1.1 (263 reviews)
1.3 (322 reviews)
Reviewer's quote

I too have been scammed by beautimer and stemology and would like my £200 back. The way they pull you in is to offer free trials but they are not free at all because in the fine print it will charge you £200 for the products if you fail to return them within a month not that you can return them as...

Danille

...95 - today's low price!!! Who in the working class can pay $49. 95 a month??? I think I went through this same ordeal a couple years back when it would have been $79. 95 but if you ordered it and I would only be paying shipping...

Dianne D
Website
1.3 (262 reviews)
1.7 (346 reviews)
Reviewer's quote

You need to go to the website set up an account and change your settings from auto ship monthly. They sign you up and that's it. Also you need cancel your credit card...

PissedConsumer901181

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

gale o

Stemologica and Keranique Pros and Cons

Pros
  • False offer
  • Product
  • Good product
  • Disgusting trickery
  • Time wasting
  • Possible to cancel account over phone
Cons
  • Customer service
  • Stole my money
  • Fact i was charged
  • Terrible customer service
  • Price
  • Manipulative

Stemologica and Keranique Most Positive Reviews

Top rated reviews
5

They had a banner, which read skin treatment for 5.99
my wife ordered it, and then was charged an additional 169 by this...

5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

Stemologica and Keranique Most Critical Reviews

Lowest rated reviews
1

I signed up for a free trial and then received further products which I didn't ask for and they charged my b/a which...

1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

Stemologica and Keranique Latest Reviews

Recent published reviews

ordered said cream .like so many others,and was under the impression that the £3.95 was for samples . Then if you liked...

Read all 1204 reviews
1

I got the run around with their company. I want you to cancel any and all future orders. I ,am also notifying the bank...

Read all 1217 reviews

Stemologica and Keranique Products and Services

Most reviewed product and services
  • Stemologica Free Trial (333 reviews)
  • Stemologica Cream (126 reviews)
  • Stemologica Account (118 reviews)
  • Keranique Free Trial (268 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (88 reviews)