PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keranique and Stemologica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keranique
Stemologica

Keranique and Stemologica Overview

Total reviews
1220
1204
Company responses
0
0
Issues resolved
5
1

Keranique was first mentioned on PissedConsumer on Aug 12, 2011 and since then this brand received 1220 reviews. It is 16 reviews more than Stemologica received since Sep 25, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Keranique customer support team and Stemologica customer service.

Keranique and Stemologica Consumer Ratings

Rank
211 out of 1160 in Cosmetics and Personal Care category
247 out of 1160 in Cosmetics and Personal Care category
Customer service
128 in category
188 in category
Website
178 in category
227 in category
Staff
133 in category
181 in category

According to consumer ratings and reviews, Keranique ranks 36 points higher in the Cosmetics and Personal Care category than Stemologica. People gave Keranique 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 303 points higher than the worst rated brand in this category. At the same time, Stemologica was rated 1.2 stars for Customer service criterion in this category and it is 243 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Keranique has a higher rating than Stemologica. Regarding Staff criterion, consumers gave Keranique 1.5 stars and it is 69% greater than other in category. Stemologica however was rated 1.2 stars and it is 58% greater than other in category.

Keranique and Stemologica Rating Details

Customer service
1.5 (400 reviews)
1.2 (296 reviews)
Reviewer's quote

...I called the customer service number to complain but nothing was resolved..

PissedConsumer1684864

I selected a FREE GIFT as a thank you for completing a Customer survey. Ever since, I have been inundated with further orders (and suspect I’m being charged for, but you never disclose any payment information) I have NOT authorised you to charge ANY of my cards. Take this e-mail as an instruction...

PissedConsumer933121
Website
1.7 (346 reviews)
1.3 (262 reviews)
Reviewer's quote

...I want to know how to dispose of this product and the website will not allow me to go on to cancel my products..

gale o

You need to go to the website set up an account and change your settings from auto ship monthly. They sign you up and that's it. Also you need cancel your credit card...

PissedConsumer901181
Staff
1.5 (339 reviews)
1.2 (240 reviews)
Reviewer's quote

... on-line how to use the product effectively to find it had scathing reviews mainly about people being billed hundreds of dollars for free trials and rude call staff. I looked up my email from Keranique and got the 1800-826-871 service number and spoke to Alexander. He said the line was bad and it kept going silent - good try but no cigar...

Reyna

Stemologica, as per various staff discussions I have had with them, is aware that this is happening but denies any responsibility for it. Other complaints on this site with regard to Stemologica lead me to believe that they are engaged in unethical business practices. As I read through the 107...

Jarell

Keranique and Stemologica Pros and Cons

Pros
  • Disgusting trickery
  • Time wasting
  • This product is misleading
  • False offer
  • Product
  • Good product
Cons
  • Terrible customer service
  • Price
  • Manipulative
  • Customer service
  • Stole my money
  • Fact i was charged

Keranique and Stemologica Most Positive Reviews

Top rated reviews
5

Honestly I paid 20 dollars toal for both conditioner and shampoo and I have never loved my hair more then I do now!...

5

They had a banner, which read skin treatment for 5.99
my wife ordered it, and then was charged an additional 169 by this...

Keranique and Stemologica Most Critical Reviews

Lowest rated reviews
1

I called Kernique in 30 days to return products explaining that it was not helping me and I was told to give it more...

1

I signed up for a free trial and then received further products which I didn't ask for and they charged my b/a which...

Keranique and Stemologica Latest Reviews

Recent published reviews
1

There was a add saying trying Keranique for $10. I decided to give it a try. After I choose the order came the "One Time...

Read all 1220 reviews

ordered said cream .like so many others,and was under the impression that the £3.95 was for samples . Then if you liked...

Read all 1204 reviews

Keranique and Stemologica Products and Services

Most reviewed product and services
  • Keranique Free Trial (269 reviews)
  • Keranique Hair Care (223 reviews)
  • Keranique Hair Care Free Trial (89 reviews)
  • Stemologica Free Trial (333 reviews)
  • Stemologica Cream (126 reviews)
  • Stemologica Account (118 reviews)